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Bootable Rescue Media ~ Hard disc drive to be restored greyed out

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I have hit a problem in trying to test whether the Bootable Rescue Media I created works. I have spent many a happy day reading through the brilliant resource of the threads recommended by “Grover's Index of the Accumulated Wisdom by Many” and have not seen reference to this issue, namely:
 
When I browse for the location of the back-ups under Recovery Wizard > Archieve Selection under My Computer there is no reference to my Hard Drive and the External Drive has been named C [rather than F but Grover’s Index indicated the actual letter does not matter]. 
 
When I click through to Destination of Disk [1] it shows: “Disk 1 … SCSI”, and a greyed out “Disc 2 Unsupported … IDE Primary Master” which is my computer hard drive. At the bottom of the screen it shows Disk 1 as Primary / Logical / Dynamic.
 
One other bit of information which may be relevant is that when booting between Acronis Loader > ATIH (Full Version) and the ATIH Home Screen there is a brief error message: “error while loading libpcap … cannot open shared object files”.
 
My configuration is: Windows XP SP3 with only one hard drive and no partitions as far as I know, Seagate external drive, ATIH 2010, and I have validated the disc image of my hard drive which has been created on my external drive.
 
I trust I have provided sufficient information for you to help identify what I am doing wrong.
 
Many thanks. If I can get this to work I will be tempted to try and implement Chain2Gen.
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Look at your disks from inside Windows Disk Management graphical view. That image will show how many partitions you have and will also show whether your disks are "basic" or "dynamic". Dynamic is not supported by TrueImage Home but they can be converted from dynamic to basic. You can do some goggling on dynamic disks.

You can access Windows Disk Management by RIGHT clicking on the MyComputer icon and choose MANAGE.

I'm glad you found the index helpful and you're correct about no reference to Dynamic drives.

Thanks to both of you for replying so promptly. Both my C and F drives are shown as "Basic" and there are no partitions other than the "Primary partition". Is there a plan B?

Many thanks.

Return to your registration page and download the "bootable media" option. This is an iso file which has different drivers.

After downloading, you will have to burn/convert the iso file into an image onto a Rescue/Recovery CD.
Most burn programs will do this. One free program which will do so is ImgBurn.

http://kb.acronis.com/freelinking/Burning%2520an%2520ISO%2520Image

You can then use this new file as your Recovery/Rescue CD and see if this version will see alll your drives.

Grover,
I have converted the ISO file into an image on a couple of Recovery/Rescue CDs but they still refuse to see my computer’s main and only drive. It can see my external drive OK when I browse from the Recovery/Rescue CD which it refers to as Disk 1 but it greys out my computer’s hard drive as unsupported and refers to it as disk 2. I think we may need a plan C. Do you have any suggestions?
 
Many thanks.

The quickest way is probably to send a private message to some the support personnel responders and point them to this link and ask them for an alternate iso bootdisk download with more different drivers.

Grover,
Some feedback and a quick query. In your last post to me you suggested I contact Customer Services to get an ISO image which worked as my destination C drive was not showing up when I tried to validate my ISO Recovery disc for ATIH 2010.
After having been sent a couple of ISO downloads which were unable to detect my internal hard drive even with “multi-parameter bootable media” they asked for a Acronis Linux Report.
What they detected was that I had “Roxio Go Back” installed [which I have previously found very useful when I have had a gremlin in the works] that apparently “prohibits other applications from changing the partition table”. 
Well that solved the problem and may be of interest to you and others.
My quick query is how you would recommend using ATIH 2010 to have a one-click recovery similar to Go Back (now that has been disabled), which automatically makes the necessary back-ups? I am finding even incremental image [ISO] backups of my internal hard drive are taking as long as a full image [well over an hour and that is before validation].
Many thanks for any insights you may have.

Sorry my posts seem to lose the paragraph formatting ~ I'll try this instead: // [but how do you do it?]

Grover,
Some feedback and a quick query. In your last post to me you suggested I contact Customer Services to get an ISO image which worked as my destination C drive was not showing up when I tried to validate my ISO Recovery disc for ATIH 2010.//

After having been sent a couple of ISO downloads which were unable to detect my internal hard drive even with “multi-parameter bootable media” they asked for a Acronis Linux Report.//

What they detected was that I had “Roxio Go Back” installed [which I have previously found very useful when I have had a gremlin in the works] that apparently “prohibits other applications from changing the partition table”.//

Well that solved the problem and may be of interest to you and others.//

My quick query is how you would recommend using ATIH 2010 to have a one-click recovery similar to Go Back, which automatically makes the necessary back-ups? I am finding even incremental image [ISO] backups of my internal hard drive are taking as long as a full image [well over an hour and that is before validation]//

Many thanks for any insights you may have.//

Thank you for reporting the Go BAck issues.

There is some one click options within TrueImage but I do not use them.
The fastest backup is a backup directed to another internal or an eSata external. A backup directed to a USB port is slower yet.

I have an both an internal and an eSata which has Grub4Dos boot capabilities so that I can have a hard drive which will boot into TrueImageHome2010 and also have a set of current backup files stored on the same drive. This is found inside item #8 within my signature index below. I do have duplicate backups created to different drives so I have some safety should I have a problem with one.