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Cannot assign a drive letter to a partition from the backup archive.

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I have Acronis True Image 2014. Running Windows 7/SP1 64. I have run Repair from the installation program. However, every time I try to mount a partition from a backup archive I get the lovely message "Cannot assign a drive letter to a partition from the backup archive." I have searched the forums here and via Google on the internet. I'm not the only one having this problem.
There is not a problem with the archive because I can mount partitions from the archive from another computer running Acronis TI Home 2011 on my local network. I can also access the archive using the Recovery Disk.
I have been using True Image for a number of years and it has always worked. Then in the last week I began experiencing this problem with True Image 2012. So I updated to TI 2014. Still no joy. This is unacceptable for a commercial program.
Thanks in advance for help and please let me know how to contact Acronis and get this fixed.

Best regards,
Roger

I've attached AcronisSystemReport.zip

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acronissystemreport.zip 4.9 MB
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I would say the partition table has become corrupt. There are a number of tools and approaches to possible fix. Do a google search for how to repair a disk partition.

As part of the mounting options, the user has the opiton of selecting which partitions are to be mounted and even which drive letters to use. This option is in the lower left corner of the final mount screen.

Open that option and only mount the single partition you need to see. There have also been reports on some systems that the anti-virus must be disabled before drive letters assignments will complete.

I did a full backup with True Image 2014 and I was able to mount partitions for that backup. TI 2j014 verified the backup I made a week ago with True Image 2012, but I was still unable to mount a partition from that backup. I was able to mount partitions from the week old backup using TI 2011 on another computer on my network. So the problem is not with my current computer nor the 5/11/2014 backup. It lies with Acronis.
Roger.

Consider an alternate approach.

With Acronis closed, use Windows Explorer and browse to the storage folder containing the desired backup file.

Double click on the desired tib file
A new window opens. Rreselect the specific backup file again.
and then just browse the directory tree to wherever you wish to go inside the backup file.
You can open or copy any file.

Thanks Grover. That's useful to know.
I still think that Acronis True Image 2014 should handle it properly.
Roger

Of course. I am only try find ways of you getting to your data.

At this point, we just don't know the cause of your issue. It certainly could be Aconis but it could also be a combination of hardware. Your case would need to be investiaged and that is not likely to happen via the forum. You might try sending a private message to the forum modererator and ask how this might be pursued.

https://forum.acronis.com/messages/new/36716

Edit-Aded:

I had a similar problem but the issue was my eSet AV. I had to disable the AV during the mount time.
Have you tried mountin read/write mode but only mount the single partiton you want to read.

Thanks Grover.

Using Windows Explorer (File Explorer apparently in Win 8.1) works for me too in getting at files in an archive which is on a USB 3.0 Flashdrive and which ATIH2014 will not mount. ATIH2014 will mount the same image if it is on a USB HDD.

Cheers

I had the problem. I just hung. But I let it hang there. After about 10 minutes it finally assigned the letter.

Boy was I surprised at how LONG it took. I've never had anything take this long on my PCs.

But it did work.

So it just could be you gave up too early.

I'm using the latest 2015 true image.