cannot backup to dvd

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Hi,

I have Acronis True Image Home 2009 Build 9809.

I tried to back up my C: drive to DVD but I have got error message 'Device is busy'. The same problem when I try to use 'Bootable rescue media builder'. Finally I saved the 'media builder' to ISO image and write it to DVD with a 3rd party DVD writing software but how can I save to DVDs my 'MyBackup.tib' which is 8GB?

Thanks

Gio, 05/13/2010 - 14:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Atilla!

Welcome to Acronis Forum, we're glad you joined us.

In case you receive "Device is busy" message it means that our software cannot access CD-ROM. Usually it happens in case CD-ROM is accessed by some third-party software drivers.

In order to resolve the issue I would suggest to temporarily uninstall any recording software (like Nero, etc.), reboot the machine and try to backup to DVD again.

Please keep us posted regarding this question, if possible.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Gio, 05/13/2010 - 17:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 2

I have installed the 3rd party software after this problem.

I checked this problem on the internet and it seems some other people has the same problem (suggestion: keep the cd tray open stc.)

Im using a laptop with Windows Vista 32-bit Home Premium SP2.

Attila

Gio, 05/13/2010 - 18:12