Cannot Restore from the Cloud - Server Not Available - 2 Straight Days
Hi,
I have not been able to restore files from the cloud. It backs up OK or at least it does not give an error.
Locally backing up OK.
When I try to go to the restore page, it says Server is Not Available and Try It Later.
I don't actually need to restore anything at the moment, but if I have to rely on this, this will be unacceptably bad for a disaster recovery scenario, and the DR is a good part of my day job for medical IT and we cannot let that happen or linger for this long.
I did contact the support yesterday and the person said they are experiencing an issue and trying to address, try it again in 4 hours. That's one day ago.
Please someone clarify what is going on.
I have been experiencing this same issue for at least 4 days. Would like a solution. NOT acceptable. The good news is you should create another backup and restore solution. I invested in a WD Cloud Drive hardwired to my wireless router. Acronis Cloud has been a problem since day 1. It's unfortunate. NOT sure I'll renew service. Only thing some companies understand. I'll be awaiting the solution.
I ma having a problem with cloud server for a week now. Server is always unavailable, try later. This is frustrating. No one seems to be able to help and there is no phone technical support available. Does anyone know of another service that is dependable? I need to be able to depend on backup and recovery.
I have never quite understood the desire to place valuable "unshared" data in the hands of others in the cloud.
I can see a small folder or two being placed in "the cloud" but never a valuable batch of unshared data or a complete drive image.
Personally, I use a local removable 2 TB HD and an offsite copy of that HD so that I can get instant gratification by being able to restore in the event of disaster.
That method has come in extremely handy for me. I have had 2 HD failures in the past 3 years and a couple of lost folders.
All was recovered with Acronis within hours because I had access to tested local backup files and images.
So my feeling about cloud storage is: Use cautiously... and very sparingly.
Steve
I am new to Acronis and have just had a computer crash. This is my only backup and when I try and go to retrieve my data from the cloud it tells me that the server isn't available. this will cause me to have to shut my business down. I need this resolved asap.
Luckily for me, I did not buy this "programm".
Not working for me since 2 days. But still on trial, so I did not waste my money.
A backup solution providing company.... aha!
Don't think I'm going to spend my money on that product. It's even less reliable than Windows...
I made a new cloud backup and it works as it should in browser. But at the same time the old backup report an error:"Server is Not Available and Try It Later."
Yes SAME issue for over one week! Luckily I personally am not in need of a recovery yet I am a reseller and had a client in need. This is not good. Acronis please reply what is going on!!! Below is the chat response I received. Note they claim their mission is "to create Customer success" ??? This is more like epic FAILURE. Over a week and nothing.
Hello --- NAME REMOVED FOR CLIENT PRIVACY,
Thank you for contacting Acronis Customer Central. My name is Joylean.
This is a follow-up email post the chat conversation we had. You were facing difficulties in restoring the backup.
During the course of chat, we informed you that there issue with server hence the development team is working on it once the issue is fixed you will receive an email.
I am sorry for any inconvenience caused.
The case number for your reference is 02349600.
Feel free to get back to us should you have any further questions. We will be glad to assist you.
--
Best regards,
Joylean Santhmayor
Support Engineer
Acronis Customer Central
For common issues with known solutions please refer to our Knowledge Base at http://kb.acronis.com
You can always find the latest status of this case in your account at https://www.acronis.com/my/cases
Our mission is to create Customer success. Our Management Team welcomes your feedback on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to managers@acronis.com.
I have been having the same issue trying to download my disk image backup - the download window opens, but nothing happens. Then when I click on the "download" button, same thing - nothing happens and it eventually fails after many minutes.
How can I get my backup downloaded so I can restore my disk, please?
Hello Alan,
can you please clarify what account you use for Acronis Cloud service? Please send me an email address in a PM.
Thank you.
I too cannot log into the cloud server for 48 hour, in North America.
Support also tells me they will advise when its back on line.
Who ever heard of a "cloud" backup service even being off line for a few hours, let alone days. Maybe Acronis cloud support should log a call with the user community for help.
When it comes back online will be retrieving my backups and requesting a refund.
Do not recommend this product to anyone, maybe if it was free, certainly not one you should pay for.
Gabrielle