Cannot save un authenticated email address

Hi Roger,
This link should help. Most email notification issues have been resolved with the 2013 issue.
http://forum.acronis.com/forum/28266

Are you saying that it passes the test but you do not get the email?
Or are you saying you do not get notification when a backups is created or fails?

Give us an example of what you are using for the email code (no real user name). Maybe we can help.

#1) It passes the test and I get the email when setting up notifications.
#2) I don't get notifications because when I click SAVE on the email settings it errors out with "Not all fields are filled correctly" this is the exact same issue we had with Acronis TI 2011 until an update solved it. My ISP does not require authentication within it's own network to send an email, and all of the solutions listed on the link you provided are about incorrect settings and using a third party such as hotmail/gmail etc. I should be able to use my own ISP to send emails and not have to set up an account just for Acronis to send me notifications about backup status shouldn't I?

It's the exact same issue as described in this thread here. http://forum.acronis.com/de/forum/17836

Thanks for your help. :)

Roger,
Can you post screen shots of your email notification settings. You can put in a fake user name and email address, but provide similar credentials. Also provide as much information as you would like about your ISP.
I'll be glad to take a look and see if we can resolve it.
If this is truly an issue that can't be resolved, Acronis support would need to be involved.

James

I've attached a screen shot of the successful TEST send, the fail to save with the error, and the ping of the valid SMTP.

Roger,

Try these settings:

On a home computer directly connected to your ISP (Shaw)

email address: your full email address
smtp server: shawmail.gc.shawcable.net (for Calgary)
username: your full email address including @shaw.ca
password: your email password
Port number : 25
No encryption method should be neccesary

On a latop or mobile device: (should work at home also)

smtp server: mail.shaw.ca
email address: your full email address
username: your full email address including @shaw.ca
password: your email password
port number: 587
Encryption : SSL (select this in the pulldown)

Be sure to fill in the two boxes containg your email and password..
They MUST be filled in.

Thanks for trying to help James - your first instructions (except for the typo of shawmail.gc.shawcable.net instead of shawmail.cg.shawcable.net) are exactly what the one screen capture I put into the zip file is showing and is exactly how I have attempted to set up Acronis, and your second instructions are exactly how I have my iPhone set up to use Shaw externally for my iPhone and the iPhone works fine sending email from my Shaw account.

I am now using a Gmail account for sending the outgoing messages for Acronis as Shaw doesn't requre authentication when sending while hooked up to Shaw - but that doesn't change the fact that Acronis's option have a selection of "None" for authentication but it then errors out as above and this should be fixed (as Acronis did before) for the users that don't require authentication for outgoing. :)

The AcronisSMTPTest.jpg and AcronisSMTPTestFailSave.jpg files do not show the username and password fields populated in Acronis as you have suggested.
Try putting the information requested into those fields. If you don't have success with the "shawmail.cg.shawcable.net" SMTP server, just use the same one as you are using for your mobile devices.
In Acronis, you must supply a username and password to be able to save the settings. Also, the reason you are able to send the test message is that your server is not rejecting it, but it is also not processing the mail because it is not receiving the complete information from Acrons since the username and password fields are not populated, and it is expecting that information to be relayed.

James

For what its worth, in this same situation, as the sender, my ISP only needs my user name--not the @verizon.net and does require the password.

Also, you might open the backup script inside Notepad and look at the email address as it is seen by the program.

Edit:
https://community.shaw.ca/docs/DOC-1055
According to the instruction by Shaw.
The password is required but only the user name without the @shaw, etc.

Also, the Need Authentication should NOT BE SELECTED.
----------------------------
Here is an applicable Acronis KB article--also includes settings for GMail & others.
13673: Acronis True Image Home 2011: Setting Up E-Mail Notifications
also applicable to 2012 and 2013
http://kb.acronis.com/content/13673

Grover,
Based on the jpg files Roger supplied, he is not filling out the username and password fields.
No way to test without that happening........

Yes, I know he needs those items to be filled in. Note my edits to the last post.
https://community.shaw.ca/docs/DOC-1055

Updated my posts to reflect that authentication is indeed not needed with Shaw while connected to them. But Shaw's own documents conflict with each other about wether the outgoing SMTP servers need the username as the full email address including the "@shaw.ca suffix, or not.

See: https://community.shaw.ca/docs/DOC-1074#solution1.
It would be easy to test either though.

I'll attempt this tonight - it's backup had begun for the week so once that's finished I'll see about making the changes. I don't recall having to fill in the username in 2011 just who the email was going to and the SMTP server, but, I've been wrong before and likely will again.

Please keep us updated. Thanks for giving it another shot.

By the way I'm not surprised about Shaw's own documentation, most of their help line you can't get the same answer twice lol. I attached my signature not to impress you, only to let you know I work in the industry, and admit I dont know everytthing nor am I without mistakes. I am curious about having to input username and pass though as I don't believe when I set up outlook I have to do any authentication for Outlook settings, seems to me if you didn't fill them out in TI 2011 you got a popup asking if you wanted to set it to not use or unauthenticated email for sending.

Roger Holmes
A+, MCP, MCDST, MCSA
Photographic memory? Yes! I'm just out of film at the moment...

I like the "memory" tag, very funny. Having to use a passsword seems to be required for basic clear text authentication of a user by most SMTP servers, addtional methods of authentication/encryption between the server and the client are sometimes used as seen with the SSL needed for the mobile SMTP server. I would find it very strange that you could send mail from an account in Outlook / Outlook Express without a combination of username and password, as everyone connected to Shaw could then send mail without having to know anything except a users "username", unless Shaw hard codes the cable/dsl modem to the account. Very unlikely, I would think.

James

Well gentlemen;

I tried what you've asked, I tried inputting my username with and without the shaw.ca and the correct password (checked it with webmail to make sure I'd remembered it properly and I sign into webmail without the @shaw.ca) and Acronis will not even send the test message with "server not found" (smtp.shaw.ca) "Failed to send the test e-mail. Authentication failed" (mail.shaw.ca) [Encryption None for both of those]. Tried with username@shaw.ca just for the heck of it, will not send test email. Just for giggles I tried the same settings as my iPhone of
smtp server: mail.shaw.ca
email address: username@shaw.ca
password: my email password
port number: 587 (and tried 465 just because)
Encryption : SSL
Failed
The ONLY test email it will send is when I put nothing into the username and password fields, but will not allow me to save this setting.
So, I went back to my Gmail settings.

Attached the advanced setttings for Shaw outgoing server - it Authenticates for POP but does not require it to be set for SMTP

Roger,

You stated that you tried the SMTP server "smtp.shaw.ca".
"Acronis will not even send the test message with "server not found" (smtp.shaw.ca)"
Did you mean to say "shawmail.cg.shawcable.net" instead of "smtp.shaw.ca"?

If you didn't try the "shawmail.cg.shawcable.net" smtp server, could you be kind enough to try two additional tests with the the fields in Acronis filled in as follows:

email address: username@shaw.ca
smtp server: shawmail.cg.shawcable.net
username: username and username@shaw.ca (two different tests, one with, and one without the suffix)
password: user password
port: 25

James

Hi James, yes I tried those too, and like I said before if I don't fill in the username and password it will send the test, however it will not allow it to save without the username and password in there, and with the username and password in there it fails to send the test email.

Even on Shaw's web page for Outlook #5 states:
5. Select the Outgoing Server tab and ensure that My outgoing server (SMTP) requires authentication is Not Selected.

Roger,

I have flagged this thread for Acronis to look at. Thank you for your patience and effort.

Roger,

Here is a third party link that shows some different smtp server settings for Shaw. Maybe some of these could work for you.
I realize that this is for a different area than you, but there are some additional smtp servers and settings you could try.

http://www.seo-webz.com/tutorials/windows-programs/shaw-email-settings…

If the settings provided by James does not solve the issue, here are some additional settings about ShawCable if you want to try more of your isp settings. Sooner or later we will find what settings your ISP needs so your notification settings can be saved and function.

Accept the default for advanced settings but change your settings to match the settings below./p>

Thought I'd try it, but I believe you can see that would be normally coming from an external (non Shaw) connection. I use rogers wireless (until my contract is up anyway as they know nothing about service) and no those settings didn't work either. :)

We seem to be missing the main thing here, Shaw does not require authentication to send the test email, and Acronis fixed it so it allowed you to save it back in TI2011 for exactly that reason. If Acronis decides to not allow this setting in TI2013 that's up to them but I doubt they can force users all to set up external email accounts (I suppose they can try but I wouldn't call that making their product user freindly) to get their product to send email alerts or notifications. We can try different settings all day long from different post or different instructions from Shaw users or old Shaw instruction - or I could go on hold for 30-60 minutes with Shaw to see if they actually have settings that will allow SSL or some other form of authentication internally, but at this point honestly, I have better things to do with my time. I only have so many hours after work to play and I would prefer to be enjoying it or trying to help one of my customers or even working through a work related issue.

Thanks for your assistance but until Acronis speaks up or someone has know working settings I'm about done, hope that doesn't sound too harsh but we've gone back and forth enough on this matter. Again, thanks for your help. Maybe I'll have some early morning bored time to call Shaw and see if I can get some answers directly from the source and can try them to see if they pass or fail immediately.

Thanks everyone. I haven't given up, I just have a work around with Gmail, and working in IT - lots of times you have to find the workaround to keep things working unless you can get the programmers involved to find the real solution.

Roger

Agreed.

Don't forget, you can set up a filter in GMail to forward the Acronis emails to your Shaw account.

James

http://kb.acronis.com/content/13673

To send an e-mail message, any Acronis product needs some SMTP server credentials to send the request to this SMTP server to send an E-mail message. Acronis itself is not providing service of the SMTP server. (Neither does Microsoft Outlook, for example).

Based on the Knowledge Base article, it would appear that the settings tried so far have not been usable settings.

Sometimes, in order to fix an issue, it helps to know what settings have NOT worked. If you have the time, would you mind trying the settings shown in post #22. Start the creation of a completely new task and try the notification settings in post #22.
Should these settings also fail, then retry the item A with @ settings included.

Thanks for helping to get to the bottom of this issue.

-------------------------------
Edit:
Should you want official help from Acronis or a refund, you should contact Acronis direct via their support instructions and this contact should be done prior to the expiration of your 30 day purchase guarantee. Any posting on this forum is not the same as contacting Acroinis support direct.

Roger, do you have a desktop mail client installed on that PC? (e.g. Outlook, Eudora)

If so, can it send mail via Shaw's servers?

If so, check the mail settings in that client and replicate them exactly into the ATI settings. Copy and paste usernames, servers, etc. rather than typing them.

Grover, I did try the settings as mentioned in #22 and said they didn't work for me.
Tuttle, I am at home, on Shaw, sending and receiving via shaw email with the settings I know work and in them you do not set any authentication for the outgoing SMTP. I've zipped a couple pictures with my Outlook 2010 settings and Shaw via Outlook works perfectly as it always has, on the same machine Acronis TI2013 is running on. :)

Thank you for trying my suggestions and here are a couple more--probably my last suggestion regarding different settings.

What we are attempting to do is to find settings which TrueImage can use which are acceptable to Shaw. These settings have no bearing on your sending and receiving your daily email.

Nope, and nope.

I'm not sure I agree with the statement about "These settings have no bearing on your sending and receiving your daily email." If the sending and receiving of email works fine but I cannot use the same settings as my email client I do believe they have a bearing, in at least as much as I cannot in Acronis use the same settings as within my email. It appears to be an Acronis limitation, not one of my ISP nor my email client. :)

Roger,

My comment was meant to indicate that "it is the settings inside Outlook which control the sending and receiving of our email. Any settings within Acronis notification could not cause a change of your email current status."

Thank you for trying my suggestions. I am not a programmer and cannot explain why your are having the email issue. My suggestions are an attempt to find a workable workaround setting and so far, we have not been successful.

My understanding of your email settings is that you are using Outlook 2010 and that you can send and receive emails from your desktop so connecting to Webmail to read your mail is not necessary.

https://community.shaw.ca/docs/DOC-1061

According to the Shaws instructions below, their example of incoming server should read
pop.shaw.ca
but I don't know whether this difference (shown below) would effect Acronis
The below is a picture of Shaws suggested email settings
https://community.shaw.ca/servlet/JiveServlet/downloadImage/1289/pasted…

In order to resolve this, I would suggest you contact Acronis for direct assistance. Thanks for trying my suggestions.

Edit: Additional question.

Would you clarify what is not working. Is the issue still that the test works but you are unable to save the settings?

Good morning Grover,

That is correct, the only settings I've found that successfully send the test email for Shaw are no username and password in the Username and Password fields (A. and B. above in post #28). However it will not allow me to save these settings as show in the attachment in post #4 acronissmtptestfailsave.zip, AcronisSMTPTestFailSave.jpg

I have tried every variation or example given and I'm not a noob when it comes to IT or Acronis - I work in the industry but also am willing to admit (and not everyone that work in IT will) that I don't know everything, and I've even been known to make a mistake or two here and there. I've setup and worked in everything from a Tandy 1000 (original Liesure Suite Larry :)) Right through to setup for clients Server 2008 RS and SBS 2011 as well as Acronis Backup and Recovery 11 Advanced Server SBS Edition - however in those environments I have control over the mail server and can set up however I'd like it to. Of course with TI 2013 we only have the options given to us and cannot change, but only use what the ISP decides we should have. :)

I do seem to recall there was a file you can directly edit for Acronis (or at least it was mentioned when this issue came up with TI 2011) - really I was looking for a quick work around (which I have with using Gmail) and to point out the issue that may help others that find the same issue for your average home user that Acronis may wish to look into if for no other reason than making it easy, and a more user friendly experience for the end user.

Have a great day.

Roger,
Thank you for your efforts. You have been most cooperative. If you have any additional time to spare, I would like to try one more test and I promise this will be the last suggestion I will offer on this issue.

Create a brand new task and it can be a file backup of a single test file--any file you wish but have it small. This can be scheduled or not scheduled--your choice. but do make it a new bonafide task which we can have TrueImage execute.

While creating the new task, under the email notification, supply all the details with each line completed but do NOT press the "send text message" button" Instead, we will have the backup results indicate whether email notification occurred.

Email Notification Settings to use:
Email address: whatever address you want to receive the notification
Server Settings: shawmail.cg.shawcable.net
user name: your shaw cable user name without the @shaw.ca
password: supply shaw password
Encryption: None (accept default settings)
Click OK and the notification settings should save without issue.
Finalize any remaining task settings and save the task as Backup Later.
Click Backup Now so Acronis will run the task.

Once task logs off as completed, look at the log file and see what the log files says about email notification.

Check your email to see if you have received any notification.

Let us know the results.

Thank you

PS: Yes, the email notifications are saved inside the backup script (near the bottom) which can be viewed/edited in Notepad. The script is saved in the folder named Scripts.
In Win7-64, this may be your folder location.
c:\users\all users\Acronis\TrueImageHome\scripts

C:\ProgramData\Acronis\TrueImageHome\Scripts is the correct location for the script files in Windows 7.