Cannot Validate orRestore from Full Backup
I ama long time user of TI (started with TIv9). I put TI v2011 on my niece's Win7 64-bit HP Laptop and it works fine. Hence, when we purchased an Asus N56VZ laptop for my nephew, I had him purchsae TI v2012 (build 7133). The Asus is a Win7 640bit machine.
The installation went fine. The 750GB Hitachi drive has 4 partitions on it (according to TI). It has the hidden System partition, the hidden Recovery partition, and then the OS partition (C:) and a Data Partition (D:). I asked TI 2012 to do a whole disk backup and the operatoin went to completion.
Afterwards, however, I could not Validate the backup. As a further test, I booted the TI Recovery CD, selected Recovery, and selected the backup file. I got an error message that said something on the order of "CAnnot Locate Volume 2 of archive and that was the end of it. Hence, the backup may not be any good.
I tried a subsequent backup without the anti-virus disabled and the yielded the same results. The backup seems to complete okay, but I can neither Validate it nor load it into the Recovery system.
I am doing the backup to an external USB 3.0 1TB hd. All of the USB ports on the Asus laptop are USB3.
As an aside, I did one other experiment. I uninstalled TI v2012 and installed V2011 since I knew that it worked on my niece's Win7 640bit HP Laptop. I don't recall the size of my niece's hd, but it is configured as with a System partition, an OS partition, and a Recovery partition.
After installing v2011, I tried doing a backup with it. It "saw" the primary hd and the external backup hd, but the primary laptop hd was "ghosted" out so that I could not select it. IE, v2011 was not seeing hte drive in terms of being able to bcak it up.
Any help would be appreciated. Am I missing something in the backup process? Or is it that TI v2012 (and v2011 for that matter) cannot handle this new Asus N56Z laptop?
Cannot Locate Volume 2 of archive indicates that ATI is looking for a incremental/differential backup after the full that is not there any longer. Uninstalling ATI and reinstalling will reset the database. Delete any existing TIB file on the backup disk as well.
Not sure why ATI doesn't see the hd that is on the laptop. I guess the disk could be GPT since the laptop is running a 64 bit version of Windows that can boot with GPT disk. I guess that the BIOS is UEFI as well along the same lines. THat would explain why 2011 doesn't see. Only 2012 supports GPT disks.
You can ascertain this with Windows disk management. Right click on the computer icon on your desktop, choose manage, storage, disk management.
I don't have the laptop right now as it's in school with my nephew.
That said, my main problem is that v2012 won't properly backup and validate to the 1TB external HD.
I now see that v2013 has been released. I wonder if that will work with the 1TB external hd on USB3?
Since we just bought v2012 a few days ago, I expect that there is a free upgrade path to v2013 but the website only shows the free upgrade path from v2011 to v2012 at this time. I sent an email on behalf of my newphew to support asking how to get the free upgrade to 2013.
Getting back to the main problem, though, I'd really like to get TI working properly with the 1TB external USB 3.0 hd.
I would try another time after uninstalling ATI and reinstalling on your nephew's computer, after having created a clean boot environment with msconfig.
Make sure you start new backup chains, and let us know how it goes.
>> I would try another time after uninstalling ATI and reinstalling <<
Already done that.. As mentioned above, I tried uninstalling v2012 and installing v2011. When that didn't work, I uninstalled v2011 and reinstalled v2012. It still wouldn't go to the 1TB external USB3 hd. Since then, I have found that v2012 will, however, backup and validate to a 500GB external USB2.0 hd so that's what we're currently doing. I haven't actually done a restore, but the TI Recovery CD when booted can see the 500GB external USB2.0 hd and will allow me to select it for the recovery archive and then allows me to see the partitons within the archive.
It's on my to-do list to try an actual restore from an archive to another bare metal external hd, but I haven't had the time thus far.
As also mentioned above, the new 1TB external USB3.0 hd works just fine on my XP desktop running TI v10.4942 so I think the drive is okay. The 1TB USB3 drive also seems to work okay on my nephew's laptop in all other respects (copying, pasting, etc). It just seems to have problems with TI v2012.
A side issue:
Do you know when we wil be able to get the free upgrade from v2012 to v2013? I went to the website and the last time I looked, the only frre upgraded was from v2011 to v2012. Please advise.
Conrad,
Sorry to see you are having problems with 2012 and the USB3 drive. You should check to see if the USB3 controller in your nephew's system has an updated driver available from the manufacturer (of the controller, not the system). I have found that several USB3 controllers have had similar issues and a driver update corrected it.
As far as the 2013 upgrade see this http://forum.acronis.com/forum/34987
>> You should check to see if the USB3 controller in your nephew's system has an updated driver available from the manufacturer (of the controller <<
Been there, done that, too... I did check the Asus website and saw that htey had an updated USB3 driver as well as BIOS update. I am quite capable of upgrading a driver and/or flashing a BIOS, but since this is a brand new laptop, I took it back to the vendor for service. While I waited and watched, he installed the USB3 driver update and flashed the BIOS with the BIOS update.
Still no joy...
As an aside, Customer Service did get back to me about upgraind v2012 to v2013. They sent new SRs for v2013. I will try installing v2013 this weekend and test it to see if it will now work with the 1TB USB3 drive.
Sorry the UBS3 driver and BIOS update didn't help. Hope 2013 is a better solution. Keep us posted.
I have one more idea that I'm going to try...
I have somewhere a 4-ort USB2.0 external hub. I'm going to try connecting it to one of the USB3.0 ports on the laptop. Then, I'll connect the 1TB USB3.0 external hd to the hub and re-test v2012 to see if that makes a difference. If I can then backup, validate, and see the external hd via the Recovery CD, that would confirm that it's a USB3.0 compatiblity problem with TI v2012.
I will then try installing v2013 to see if that makes a difference wiht USB3.0.
Allas, the lnew laptop has "gone home" for the long weekend so I won't get to try this idea until at least Monday.