Cann't uninstall third party application due to Error 1402

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Hello all,

I'm working on project with it's own MSI installation (general MS Visual Studio Setup).
Recently I encountered that my project couldn't be uninstalled on machines with Acronis True Image installed due to the following error:
MSI (s) (60:A4) [11:11:31:621]: Product: MyProject -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Acronis\Scheduler. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Acronis\Scheduler. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

Does anyone has an idea what's going on here? Definitely, I've no relation to acronis and use my own product key.

Any help will be appreciated,
V&G

Dom, 05/16/2010 - 17:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello V&G,

Let me assist you.

We've never been informed about such issues with Acronis software and, actually, any 3rd-party software shouldn't access Acronis Scheduler keys in Windows Registry.

I may recommend you to check the permissions for those keys and give the full access to them for the current user:

  1. Click Start -> Run and type in regedit to open Windows Registry Editor;
  2. Browse to the subkey:

    HKEY_LOCAL_MACHINE\Software\Acronis\Scheduler

  3. Right-click on the Acronis folder and choose Permissions;
  4. Click Advanced;
  5. Check the following items:
  • Administrators and SYSTEM groups are present in the list;
  • The groups have Full Control permissions;
  • The permissions are applied to this key and subkeys;
  • The option Inherit from parent the permission entries that apply to the child objects is checked.

If you make any corrections, please click Apply, close all the windows, reboot the computer and see if the issue persists.

Please reply to this thread if you need any further help.

Thank you.

Lun, 05/17/2010 - 08:48
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