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Can't find an HDD after selecting recovery only with TI11 Home

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Hello everone

I use Acronis True image 11 home.
I wanted to recover my image that I made in the beginning of this year using boot CD.
When I chose recovery the HDDs were not being displayed.

While backing up in the beginning of this year TI recognized all drives and still does (what I checked again after the HDDs were not being displayed in the recovery dialog).

The recovery dialog proceeds to the window where I should be able to chose a .tib file from any device.
An hourglass is being displayed but any device won't be shown even after waiting for several minutes.

My old Version TI8 recognizes IDE, USB pens drives and external USB drives but not the SATA Devices.

How can I solve this problem?

Pleae help me.
I'm looking forward to reading your answers.

Thank you.

Have a good time~.

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Hello Marc-André,

thank you for your question.

For recovery you can use a trial version of Acronis True Image 2014.

I've sent you a PM with .iso image of trial bootable media. Please burn it to a CD and check if it solves the issue.

Thank you.

Hallo Anna,

thanks for this answer and solution.
I can only check it in the middle of the next week and will post if it works.
Do I have to install the Trial / Can I use it as a boot CD?

sincerly,

Marc-André

Hello Marc-André,

there is no need to install Acronis True Image 2014 if you are interested in recovery only.

Simply create a bootable media using .iso image I sent you.

I'm looking forward to hearing from you!