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Can't Restore from my back up..

Thread needs solution

I have my backup and somehow my Acronis does not find it.  When I double click the backup file, it is giving me the following error:

Cannot initialize Backup Archive Explorer.  Please reinstall True Image.  

Please contact Acronis Support Team for info. on how to resolve this issue.

Cannot initialize Backup Archive Explorer. (0x6400F8)

TAg = 0x77A5DDBA3199E061

Unknown Status (0x9)

code=2)

$module = 0)

Tag = 0x77A5DDBA3199E062

The system cannot find the file specified (0xfff0)

code = 80070002)

Tag = 0xBD28FDBD64EDB8C3

 

 

0 Users found this helpful

Dipak, welcome to these user forums.

Sorry but we will need more information about what you are doing?

What computer do you have, what version of Windows OS is running?

How are you trying to do the Restore and where is the backup image file held?

What version / build of Acronis True Image are you using for the restore and was the same version used to create the backup image file?

For ATIH 2015 the final build was #6613