Chain2Gen Error - Could Delete Files From ....

Sounds like a security issue with the OS. Which operating system is iinvolved?

Is this the first time that set0 has reached its limit?
What is the highest set folder number? Was it scheduled for deletion and is this the first time the highest set folder has been scheduled for deletion?

A temporary fix would be to simply rename each set folders to one figure higher. i.e. Start with the highest number folder and work to the lessor number.--Each folder is renamed one number higher so that set0 can be created again but manually by you. For example: set5 is renamed set6; set4 is renamed set5; set3 is renamed set4; set 2 is renamed set 3; set1 is renamed set2; set0 is renamed set1; and a new folder is created and named set0. No editing of any TI or C2G files is needed.

Additionally, if your highest set folder has reached the point where it would normally be deleted, then go ahead and delete the folder manually and see if you are allowed to do so. However, do not delete the folder unless it was scheduled for deletion anyway.

GroverH wrote:

Sounds like a security issue with the OS. Which operating system is iinvolved?

Is this the first time that set0 has reached its limit?
What is the highest set folder number? Was it scheduled for deletion and is this the first time the highest set folder has been scheduled for deletion?

A temporary fix would be to simply rename each set folders to one figure higher. i.e. Start with the highest number folder and work to the lessor number.--Each folder is renamed one number higher so that set0 can be created again but manually by you. For example: set5 is renamed set6; set4 is renamed set5; set3 is renamed set4; set 2 is renamed set 3; set1 is renamed set2; set0 is renamed set1; and a new folder is created and named set0. No editing of any TI or C2G files is needed.

Additionally, if your highest set folder has reached the point where it would normally be deleted, then go ahead and delete the folder manually and see if you are allowed to do so. However, do not delete the folder unless it was scheduled for deletion anyway.

I am running XP PRO sp3.
This occurs every time SET0 reaches its limit.
Highest folder number is 7 and it has never been scheduled for deletion, as of yet.
I just manually (in Explore) deleted set7 (which is empty) ... no problem, then I created it again.
I have been using your suggested rename patch but would prefer the automation.

What is my next step?
Thank you in advance.

Allan,

I have not seen this error before but we should be able to resolve.

First, browse to the C2G control folder being used for this particular backup task. This is the same folder as used inside the TrueImage pre/post task. I use C2G in several tasks and this requires a separate control folder for each task using C2G. Confirm that this task control folder contains all 24 files provided by the C2G zip file.

Open the C2G control folder and use Notepad to look at the contents of the "error_message.txt" file and check if the error message is explained in any more detail.

Note the attachment. This shows the C2G zip file being blocked by security. At this point, it is a pain but you will need to check each *.vbs file plus you must check each *.bat file. To check, RIGHT click on each file *.vbs *.bat files and see if any of them show the unblock option. If yes, click "unblock" and then click the "apply" option.

An alternate unblocking method would be to download a new zip file and do the unblocking before the file is unzipped. A new pre-processing file would need to be re-created should you take that procedure.

Let me know how you make out.

PS: Is the actual backup task (with C2G) being run by the same logon that created the task?

GroverH wrote:

Allan,

I have not seen this error before but we should be able to resolve.

First, browse to the C2G control folder being used for this particular backup task. This is the same folder as used inside the TrueImage pre/post task. I use C2G in several tasks and this requires a separate control folder for each task using C2G. Confirm that this task control folder contains all 24 files provided by the C2G zip file.

Open the C2G control folder and use Notepad to look at the contents of the "error_message.txt" file and check if the error message is explained in any more detail.

Note the attachment. This shows the C2G zip file being blocked by security. At this point, it is a pain but you will need to check each *.vbs file plus you must check each *.bat file. To check, RIGHT click on each file *.vbs *.bat files and see if any of them show the unblock option. If yes, click "unblock" and then click the "apply" option.

An alternate unblocking method would be to download a new zip file and do the unblocking before the file is unzipped. A new pre-processing file would need to be re-created should you take that procedure.

Let me know how you make out.

PS: Is the actual backup task (with C2G) being run by the same logon that created the task?

Before I proceed,
This is the same computer as this thread
http://forum.acronis.com/forum/14866

Does the above thread help or should I continue with your suggestions?

Let me do some checking. The unblocking should not be an issue as you had checked this in your prior posting. But, just to be safe, at least check the Pre-processing bat file to verify that it is unblocked.

I am interested in the contents of the error file.

Would you repost the settings you are using in the user parameters file.

GroverH wrote:

Let me do some checking. The unblocking should not be an issue as you had checked this in your prior posting. But, just to be safe, at least check the Pre-processing bat file to verify that it is unblocked.

I am interested in the contents of the error file.

Would you repost the settings you are using in the user parameters file.

I checked all the blocking (again) and it is not an issue.

The most current entry in Error_messages.txt is:
MESSAGE from:20110325_01:45:08-->
could delete files from Allan_Work_FullBackups\set0\*.*

Here are the contents of user params file:
set TARGET_UNC_N_DEVICE=N:
set TARGET_GENERATIONS_FOLDER="Allan_Work_FullBackups"
set MAX_BACKUP_GENERATIONS=7

The owner of the task (according to Acronis) is: 'Allan'
Unfortunately, this is not a scheduled task.
In other words, I created the task but run it when convenient.
As a result, I cannot (from the user interface, anyway) see what user name/password it is running with.
Is there a file somewhere or registry entries that I could check to see what credentials are being used?

Try enclosing you folder name as

set TARGET_GENERATIONS_FOLDER="\Allan_Work_FullBackups\"

What is your setting for the number of backup files you want to retain inside each folder?
Mine is set for 1 full plus 3 differential or
set TRGR_ON_MAX_TIB_CNT=4

GroverH wrote:

Try enclosing you folder name as

set TARGET_GENERATIONS_FOLDER="\Allan_Work_FullBackups\"

I will do that ... later on today.
How would I test? Decrease the maximum tib count to the same number that are in the set0 folder currently?

Yes, that would work. Note my question above which was posted while you were responding.
After you make your corrections but before you run your test, do my test below.
---------------------------------------------

Also, keep the set0 follder but delete all the empty set x folders and then open the control folder and
dbl click on the parameters file and respond to the screen,

Then
dbl click on the Preprocessing bat file.

Then return to your set 0 folder and see if all the other set folders were recreated. You should have back all the deleted folders.

Or if you have not changed the max tib count, you could simply click on the
Force new chain,
and that would put a trigger file into set0
and on the next backup run, the set 0 should be emptied into set1 and a new full created.

GroverH wrote:

Yes, that would work. Note my question above which was posted while you were responding.
After you make your corrections but before you run your test, do my test below.
---------------------------------------------

Also, keep the set0 follder but delete all the empty set x folders and then open the control folder and
dbl click on the parameters file and respond to the screen,

Then
dbl click on the Preprocessing bat file.

Then return to your set 0 folder and see if all the other set folders were recreated. You should have back all the deleted folders.

I enclosed the path within the slashes.
This sounds familiar.
I get the attached screen when I double click on the parameters bat file.
Also, I get over 40 Internet Explorer Windows in the taskbar.
Similar symptoms to the thread that I mentioned above.
I stopped the test at that point.
I await your instructions before continuing the test.

GroverH wrote:

Yes, that would work. Note my question above which was posted while you were responding.
After you make your corrections but before you run your test, do my test below.
---------------------------------------------

Also, keep the set0 follder but delete all the empty set x folders and then open the control folder and
dbl click on the parameters file and respond to the screen,

Then
dbl click on the Preprocessing bat file.

Then return to your set 0 folder and see if all the other set folders were recreated. You should have back all the deleted folders.

The appropriate folders were created.

OK. The task becomes more difficult.

1. The 40 Windows is an issue with Windows Exploer and there are other postings in google. Google for "40 Internet Explorer Windows".

Which version of IE do you have installed and have you ever had install problems or tested IE beta in the past. Your answer may control the next step on this issue. One step that might help would be to uninstall and reinstall Internet explorer. I am running xp pro, sp3 and the version of IE I have installed is 8.0.6000,18702.

2. Continuing with C2G:
Don't dbl click the parameters file or the pre-processing file anymore in our testing.

3. We need to get a trigger.txt file into set0. You can copy one from another folder if you have a copy; or you can create an empty notepad file.The content does not matter. We just need one file named "trigger.txt" file inside set0. The number of backups (if any) does not matter.

4. Delete the empty set folders. Keep set0 and any others with backups inside. Delete the empty ones in sequence-- such as set7; set6, set5, set4, set3, etc. Start with the highest number and delete to the lessor number but whatever you keep should be sequential starting with set0.

If all of your set folders are full, then simple rename the last two or three folders by adding 00 to the folder name. The objective is to have folders missing and let C2G recreate the missing folders when the backup is done.

5. Execute a backup and lets me know the results.
What I am expecting is for C2G to function correctly.
The contents of set0 to be placed in set1
The missing folders to have been recreated.
A new full backup to have been created in set0.

6. If 5 goes as expected, then we can tackle the replacement or upgrading of IE.

Grover

GroverH wrote:

OK. The task becomes more difficult.

1. The 40 Windows is an issue with Windows Exploer and there are other postings in google. Google for "40 Internet Explorer Windows".

Which version of IE do you have installed and have you ever had install problems or tested IE beta in the past. Your answer may control the next step on this issue. One step that might help would be to uninstall and reinstall Internet explorer. I am running xp pro, sp3 and the version of IE I have installed is 8.0.6000,18702.

2. Continuing with C2G:
Don't dbl click the parameters file or the pre-processing file anymore in our testing.

3. We need to get a trigger.txt file into set0. You can copy one from another folder if you have a copy; or you can create an empty notepad file.The content does not matter. We just need one file named "trigger.txt" file inside set0. The number of backups (if any) does not matter.

4. Delete the empty set folders. Keep set0 and any others with backups inside. Delete the empty ones in sequence-- such as set7; set6, set5, set4, set3, etc. Start with the highest number and delete to the lessor number but whatever you keep should be sequential starting with set0.

If all of your set folders are full, then simple rename the last two or three folders by adding 00 to the folder name. The objective is to have folders missing and let C2G recreate the missing folders when the backup is done.

5. Execute a backup and lets me know the results.
What I am expecting is for C2G to function correctly.
The contents of set0 to be placed in set1
The missing folders to have been recreated.
A new full backup to have been created in set0.

6. If 5 goes as expected, then we can tackle the replacement or upgrading of IE.

Grover

I tested the backup with your instructions last night.
The test did not include this post that I am responding to.
The backup succeeded.

Not sure where you stand. Did the contents of set0 get moved into set1 and your only contents of set0 now is the most recent backup?

GroverH wrote:

Not sure where you stand. Did the contents of set0 get moved into set1 and your only contents of set0 now is the most recent backup?

Yes. Thank you.

Ok. It seems as though the path correction has enabled C2G to work as planned.
set TARGET_GENERATIONS_FOLDER="\Allan_Work_FullBackups\" (include quote marks)

The problem of the 40 windows is not really a C2G issue but C2G is causing the existing problem to be exposed.

A google search offers two scenarios.

Internet Explorer is corrupt; or, the most frequent suggestion is that you have malware on your computer.

Certainly it would behoove you to run a thorough scan (overnight) from a really current malware checker and a scan by your virus checker.

If the scans do not fix the issue (you can test anytime by clicking the parameters file), then I would download IE-8 and re-install.
http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

You have a current backup so the risk is minimal because should anything go wrong, you can restore your drive C.

Just as a test, I did download the IE 8 and initiated the install.

The first thing that occurs is that the install program uninstalls the current issue of IE--whichever version you have. This uninstall may take a long time--such as a couple hours or more.

After the uninstall, a reboot is necessary before the actual re-install can apply the changes.

After the reboot following the uninstall, the reinstall begins and takes a couple hours to complete the install. Afterwards a reboot is again necessary. I did not babysit my system so I do not know the reboot was automatic or not. I just rebooted in case is was needed. My comments about times are estimates as I did not time.

Following the uninstall and reinstall, my system actsl normal--just like it did before the changes. In my situation, the same version was uninstalled and reinstalled as I had the most current version for XP Pro. IE8= 7,0.6001,17702.

You can find the version number via search for Iexplore.exe and choose the version tab. For me, my file was located here:
C:\Program Files\Internet Explorer\iexplore.exe

After the re-install, then retest C2G by clicking on the parameters file.

Keep me posted as to the final results.

GroverH wrote:

Ok. It seems as though the path correction has enabled C2G to work as planned.
set TARGET_GENERATIONS_FOLDER="\Allan_Work_FullBackups\" (include quote marks)

The problem of the 40 windows is not really a C2G issue but C2G is causing the existing problem to be exposed.

A google search offers two scenarios.

Internet Explorer is corrupt; or, the most frequent suggestion is that you have malware on your computer.

I think I know what the problem is with the 40 windows.

Months ago I installed a utility named "Utilu IE Collection".
Its purpose is to allow you to have multiple versions of Internet Explorer installed on your computer at the same.
My intention was to test my Web site with the various versions.

Since then, Internet Explorer has been having problems.
For example, if I click on 'Home' within Internet Explorer, Firefox (which is my default browser) will open.
I think the I mentioned Utilu IE Collection issue in my previous thread towards the end.

I run virus scans on a regular basis and surf within a sandbox.

If you still have that program installed, there was an update this month to that program.
Utilu IE Collection 1.7.0.9

If you do NOT have that program currently installed, then I would reiinstall IE8 as listed in the post above.

GroverH wrote:

If you still have that program installed, there was an update this month to that program.
Utilu IE Collection 1.7.0.9

If you do NOT have that program currently installed, then I would reiinstall IE8 as listed in the post above.

Yes, Utilu was still installed.
I downloaded and installed the update to 1.7.0.9.
I shutdown and powered up my computer and did not open any applications.
I double clicked on the '!_USER_SPECIFIED_PARAMS_FOR_ACRONIS.bat' file.
The black CMD window opened up with the warning that it should take about 20 seconds.
A window (with no title) appeared 'An attempt was made to reference a token that does not exist'.
I clicked 'OK' which was the only option.
A group of 47 Internet Explorer windows opened and were minimized.
After waiting a couple of minutes, I closed the Internet Explorer windows.
I then closed the CMD window and shutdown my computer again.

If I click on 'Home' within Internet Explorer, a FireFox window is displayed.

As I see it at the moment.

1. How many set folders do you currently have with backups inside?

2. I believe C2G will operate without issues as it only causes "info windows" when we are testing. I believe it will "roleover" the backups as the folders get full. You can test this by adding a trigger.txt file to the current set0 folder which will create a new full backup the next time a backup is created. Also put any kind of a file in your highest set folder. When the new set0 is created in your testing, it should delete the higher numbered set folder so when look at the that folder later, the contents would be gone. If you want to retain the contents of the higher numbered folder, then rename the folder and recreate a new set folder using the same number as before renaming.

3. If the "Utilu IE Collection" is needed by you, then I am not sure as to what the fix would be. Maybe the " "Utilu IE Collection" has a forum where you ask about your surplus windows. I am not aware of any plans for future modifications for C2G.

4. I will download "Utilu IE Collection" and install and see how it performs on my machine and whether I get the same 40 windows. I will let you know the results. Most likely this will occur Wednesday night.

Update:
For testing purposes, installed the Utilu IE Collection via the option selection of IE7 and IE 8.
I did not get any issues with multiple windows when testing C2G.
Uaing IE7, everything seemed to function normally without any errors. C2G displayed the expected error message. I was able to access the internet via IE7.

IE8 was a different story. I could not access the internet. It attempted but hung and had to be closed. I tried several different addresses and nothing succeeded.

IE8: I opening and minimized the program. Then I tested C2G by clicking on the parameters file. The dos command window opened to the 20 seconds message but the remaining expected message "about the info being added to the clipboard" did not appear and finally an error message appeared from IE. Also be aware that often times the expected message windows are underneath the 20 second message and the 20 second window may need to be moved to see the other message.

So, here is my summation with the Utilu collection installed. IE7 worked but nothing else so I restored my system back to when IE8 was installed without the collection.

I had no need for testing of the C2G message windows because I had no program malfunctions nor request for testing. With IE8 restored as before I did some new testing, I have come to the belief that there have been changes in IE-8 which make it react differently to C2G as compared to IE7. C2G works behind the scenes doing its job but its message system (if needed) often fails due to the changes in IE8. C2G was designed during TI 2009 and 2010 era and still functions today in 2011. The needs result of IE8 is:The presence of IE8 makes the semi-automatic install of C2G more difficult in order to avoid the display errors. If C2G parameters are set up manually, the message displays are not needed--therefore cause no issues and C2G continues to function behind the scenes controlling how many backups are retained, etc.

As IE-8 offered no special benefits to me, I uninstalled IE-8 and reinstalled IE-7.

If the "Utilu IE Collection" is needed by you, it would seem that you will have to live with the issues it presents. If I understood correctly, the C2G path correction enabled the files in set0 to be moved into set1 with subsequent movement upward of any other set folders. This path fix should remove the need for any manual renaming. If true, C2G should continue to perform the functions assigned by you in the parameter file.

Good luck in your use of C2G. Mine just keeps on doing its job.

GroverH wrote:

Update:

If the "Utilu IE Collection" is needed by you, it would seem that you will have to live with the issues it presents. If I understood correctly, the C2G path correction enabled the files in set0 to be moved into set1 with subsequent movement upward of any other set folders. This path fix should remove the need for any manual renaming. If true, C2G should continue to perform the functions assigned by you in the parameter file.

Good luck in your use of C2G. Mine just keeps on doing its job.

Agreed and thanks for the tip regarding the beginning and ending slashes in the path as it seems to have resolved the issue.