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clean install

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I'm trying to do a clean install of True Image 2013 and all that is in my downloaded serials.txt is the upgrade serial number which it won't take for the clean install. I bought True Image as an upgrade from a Western Digital Product, but I don't have that old serial number. What's the next step to get true image to install?

John

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Hello John,

according to our policy of upgrading from True Image OEM editions (article is for 2014 version but the same is valid for 2014 version too) for successful upgrade you need to have Acronis True Image WD Edition installed on your machine. And as far as I see an installation of Acronis True Image WD Edition doesn't require a serial number.

If it doesn't help it also makes sense to contact WD support.

Thank you.