Clone feature of True Image 2012 incompatible with Ubuntu 14.04?

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Each week I make a full disk-to-disk clone of the hard drive in my PC to an external eSATA hard drive (the two drives are identical models from the same manufacturer) using the stand-alone (Linux) version of True Image Home 2012. This worked fine until I upgraded Ubuntu to version 14.04. Since then the clone fails and when I check the cloned disk I see that everything except the Ubuntu root partition is copied.

Is True Image 2012 incompatible with Ubuntu 14.04?

Ven, 04/25/2014 - 12:38
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It seems to be...

If I format the Ubuntu partition the disk clone operation succeeds.

If I have Ubuntu installed on that partition I get these errors:

    <event code="502" id="18" level="4" line_tag="..." message="Operation with partition 'K:' was terminated.&#10;Details:&#10;&lt;indent>Block bitmap corrupted (0x70016)&#10; &#32; &#32;Tag = ...&lt;/indent>" module="1" time="...">
        <event code="22" id="19" level="4" line_tag="..." message="Block bitmap corrupted" module="7" time="..." />
    </event>

   <event code="23" id="59" level="3" line_tag="..." message="Failed to detect an operating system on the partition." module="57" time="...">
        <event code="7" id="60" level="3" line_tag="..." message="Failed to detect GRUB loader." module="57" time="...">
            <event code="7" id="61" level="3" line_tag="..." message="Failed to process GRUB 2 on disk '\local\hd_sign(...)'." module="57" time="...">
                <event code="7" id="62" level="3" line_tag="..." message="The mode of the detected GRUB 2 loader is unsupported." module="57" time="..." />
            </event>
        </event>
    </event>
    <event code="0" id="63" level="4" message="Clone Disk operation failed." module="100" time="..." />

Any tips?

Lun, 04/28/2014 - 19:34
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Hi Rob,
I've escalated your report for further investigation.

Thanks

Gio, 05/01/2014 - 05:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Any new information on this? I can't make an image backup of Ubuntu 14.04 either - if I do it makes backups sector by sector, which are massive. This needs to be fixed as soon as possible.

Mer, 06/04/2014 - 05:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Acronis informed me that the 2012 version is too old to get support from them.

However, I did learn from them that the 2014 version does not support EXT4 either. One is supposed to do a sector-to-sector backup as you already do.

Sorry, unfortunately no better news for us.

Mer, 06/04/2014 - 18:07