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Clone Hard Disk Fails after uninstalling Acronis

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I was having issues with Acronis software on my Windows 7 64-bit system. It was causing slow-downs. So I gave up with the backups and decided to just use the cloning feature after booting from a CD. I uninstalled Acronis and now I cannot Clone a drive from a CD. Also, the installation appears to have removed or disabled the Windows Backup/Restore.

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Hi Robert,

This is easy to fix.  <<< See this article

Tried your fix - still fails including using boot cd and three different drives!!!!!!!! Any more suggestions?

I would just like to be able to clone my hard drive via CD boot. This worked back in February when I first bought program... I since upgraded and it no longer works via CD (or Windows for that matter after applying your fix) - even created a new CD. If this doesn't work, I would like my money back!!!

Robert,

Had you try the CD before? There should be absolutely no link between having uninstalled ATI from Windows and having a functional Acronis CD...
What happens when you try to use the CD? In most of the problem cases, there is a hardware support issue with the CD.

Let me try to clarify again...

I bought Acronis around February. I created a boot CD and it worked perfectly twice - the second time was when I cloned in the wrong direction and lost three months worth of data. SO IT DID WORK INITIALLY!

After my screw up, I decided that I should upgrade Acronis and I then created a NEW boot CD. IT HAS NOT WORKED SINCE - EITHER FROM WINDOWS 7 DIRECTLY OR WITH BOOT CD - even tried your Windows FIX!!! I even tried an incremental backup to a local disk. This caused my computer to lock up.

Next, I completely uninstalled Acronis, made sure I had the latest version, reinstalled, created a new boot CD... AND IT STILL FAILED!!

THE HARDWARE HAS NOT CHANGED! Something to do with the newer version?????

I am currently using Carbonite online backup successfully, but could really use the CLONE function of your software.

I either need a FIX (which I would prefer) or my money back.

FYI: I've attached system file created by your program.

Allegato Dimensione
100429-101200.zip 232.14 KB

Robert,

Have you tried using the recovery ISO available for download in your account just in case the Windows Media Builder was corrupted?

Do you get any error messages?

what exactly happens when you try to clone?

Downloaded ISO image and burned to CD. Restarted computer and booted off CD. Same error... goes to step 4 of 5, spins for awhile then error "Disk Failure"... when I boot into windows, I have access to the second disk... no problem!

What's next????

Robert,

Is it correct that your original recovery CD also now fails with the same error message?

Robert,

So that you know, all advice you get here is coming from Acronis users that are volunteering their time to help others. As frustrating as using ATI can be sometimes, it is important for us to be very clear with what is going on. So bear with us...
From what you say, you have a situation where the CD created with a more recent version of ATI is not supporting your hardware. This happens, but is pretty rare. Unfortunately, it seems it is happening to you.
You have the choice of:
- buying the Plus Pack which will allow you to create a WinPE-based disk. This one contains Windows drivers and is, typically, much better at supporting hardware, as we all know,
- go back to your previous version of ATI,
- file a ticket with ATI. You will have to pay a fee, and ATI might reimburse you PPI and/or your software if they decide to do so.

With regards to your Windows installation, you might have upgraded from the older version in place, and that can create issues. What was your initial version?

You are using the work clone, and I assume you just want to create a backup of your system disk (an image). Doing a disk and partition backup that includes all the partitions is as good as a clone process to achieve that, and is more flexible: the result is an archive file on a disk. You can restore your disk from that image file.

Robert,

I just wanted to make sure I understood exactly what your problem is, experience has shown me that sometimes a users situation changes but they didn't think it an important change so forget to mention something that is quite important, also sometimes people including myself type things that aren't quite what they actually mean and due to how you rproblem is progressing I wanted to double check before I continue with my next thought.

As it is happening with your previous CD which at one time had worked correctly AND is happening with the latest build CD and given that your PC started to have 'slow downs' it would seem to me that it isn't the software that has the problem but either some part of the hardware or Windows itself. As booting from the CD takes Windows out of the equation that leaves us with a possible hardware problem.

Now you say that you tried to make an incremental and that caused your PC to hang, have you tried the following.

1. If cloning or imaging to an external drive, try either a different USB port or a different drive enclosure, for the USB port try one on the back of the machine. It is possible that one port is bordeline OK. It is also possible that your drive enclosure might also be borderline OK.

2. Run memtest86 - TIH uses RAM quite extensively, if this is becoming bordeline TIH will stop working properly even though other heavy RAM user programs run fine.

3. Check the connecting cables of both your internal drives and your USB cable - if possible try a different USB cable.

4. Reverse clone (this is annoying but often is required with laptops) - take your current drive out of the PC and insert the new drive, place the old drive in the external enclosure. Obviously you don't want to do this on a regular basis, but it would help to work out where the problem lies.

5. Run chdsk /f on both source and destination drives. To run chkdsk on the source drive you will need to reboot after selecting the C:\ partition.

6. Have you tried Pat's suggestion of making a complete disk image and then restoring that to the other drive?

Robert,

I've just looked through your disk.txt file in the System Report zip file, there is a discrepancy between disk 1and disk 2.

Disk 2 has 206848 hidden sectors which disk 1 doesn't appear to have, also the MFT seems incorrect