Cloning fails with True Image home 2010

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I just downloaded the trial version of Acronis True Image home and tried to clone my 120 gb hard drive in a Toshiba A210 with a WD 320 gb in a usb extenal box.

I get the following messages every time I try to clone the drive.

1 - Operation Clone Disk started
2 - Failed to prepare operations. Error code:9 'A file system error has been found.' with extended error code:458,780 'Run list is corrupted.'
3 - Operation has completed with errors

I have tested the new drive and its working properly. I also did a drive test on the original drive and no errors were found.

Norton 360 was turned off for the times I tried to clone the drive.

Any help would be very appreciated.

Thanks

Chris

Sab, 10/31/2009 - 01:16
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Hello Chris,

I will do everything possible in order to resolve the issue you experience with cloning the drive.

I understand that you have already checked the drives for errors but can you please try to use chkdsk utility with /r parameter:

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

Then use the following KB article to perform so called reverse clone of the notebook drive.

Let us know the results.

Dom, 11/15/2009 - 08:01
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If you're doing the cloning process from the installed software, try it from the Bootable Rescue CD.  And if you do the Reverse Clone mentioned above you will have to use the Bootable rescue CD.

Dom, 11/15/2009 - 14:23
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Hi, I have the same error message. I have completed scan disk as suggested with no error on disk and still have the same issue. I have installed the SnapAPI failed with the same error. I have not put snapapi.dll to /sys32 since I look at my unility did not find the report tool. I just rebooted and tried once more, get the same error message :

Created: Friday, May 13, 2011 12:35:13 PM

Details: Failed to prepare operations. Error code: 9 'A file system error has been found.' with extended code: 458,780 'Run list is corrupted.'

More information can be found at: http://kb.acronis.com/errorcode/
Event code: 0x000A0001

Please advice,

Thanks,

Ven, 05/13/2011 - 16:55