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Cloud Backup not backing up PST file, logs bogus errors when it fails.

Thread needs solution

I have a scheduled backup of my critical data to the cloud, and it's been humming along for a long time. Now it stops, waiting for user input (retry, ignore, etc.) when it hits outlook.pst unless Outlook has been completely shut down. My regular (to a local USB drive) works fine.

=================== Successful backup to cloud

1 Information 10/31/2014 4:00:02 AM Operation Critical Docs to Cloud started by schedule.
2 Information 10/31/2014 4:00:02 AM Operation description: Stage Description.
3 Information 10/31/2014 4:00:17 AM Operation: backup
4 Information 10/31/2014 4:00:17 AM Operation: consolidation
5 Information 10/31/2014 4:00:17 AM Priority changed to Low.
6 Information 10/31/2014 4:00:17 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.137
7 Information 10/31/2014 4:00:17 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.138
8 Information 10/31/2014 4:00:17 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.139
9 Information 10/31/2014 4:00:17 AM k:\5539\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.137:44445'
10 Information 10/31/2014 4:00:17 AM k:\5539\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.137:44445' successfully.
11 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:294: 028CC388 SEND GetFileSize(name='prop', suffix='Critical Docs to Cloud')
12 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:302: 028CC388 RECV GetFileSize(size=588)
13 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.137:44445'
14 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.137:44445' successfully.
15 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 02108A40 SEND ReadFile(name='prop', suffix='Critical Docs to Cloud', offset=0, size=588)
16 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 02108A40 RECV ReadFile(sampleSize=1310720)
17 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
18 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
19 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:294: 028CBDE8 SEND GetFileSize(name='meta', suffix='Critical Docs to Cloud')
20 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:302: 028CBDE8 RECV GetFileSize(size=5111659)
21 Information 10/31/2014 4:00:18 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 02971A40 SEND LockFile(name='meta', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0x0)
22 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 02971A40 RECV LockFile(lock=0xffffffce5e482add)
23 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 029719B8 SEND ReadFile(name='meta', suffix='Critical Docs to Cloud', offset=5046123, size=65536)
24 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 029719B8 RECV ReadFile(sampleSize=1310720)
25 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
26 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
27 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:294: 028CBDE8 SEND GetFileSize(name='data', suffix='Critical Docs to Cloud')
28 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:302: 028CBDE8 RECV GetFileSize(size=41304033421)
29 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 029719B8 SEND LockFile(name='data', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0x0)
30 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 029719B8 RECV LockFile(lock=0xffffffce5e482ad7)
31 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 02971AC8 SEND ReadFile(name='data', suffix='Critical Docs to Cloud', offset=0, size=4)
32 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 02971AC8 RECV ReadFile(sampleSize=4)
33 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
34 Information 10/31/2014 4:00:19 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
35 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.137
36 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.138
37 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.139
38 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.139:44445'
39 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.139:44445' successfully.
40 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\fes_requests.cpp:349: 0296D6D8 SEND GetFileInfoList(suffix='')
41 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\fes_requests.cpp:357: 0296D6D8 RECV GetFileInfoList(reply[6])
42 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.137
43 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.138
44 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.139
45 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.138:44445'
46 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.138:44445' successfully.
47 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\fes_requests.cpp:294: 028CC838 SEND GetFileSize(name='prop', suffix='9F30EC61578ADB81533849D05AC167E9')
48 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\fes_requests.cpp:302: 028CC838 RECV GetFileSize(size=211)
49 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.138:44445'
50 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.138:44445' successfully.
51 Information 10/31/2014 4:00:20 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 044C1E38 SEND ReadFile(name='prop', suffix='9F30EC61578ADB81533849D05AC167E9', offset=0, size=211)
52 Information 10/31/2014 4:00:21 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 044C1E38 RECV ReadFile(sampleSize=1310720)
53 Information 10/31/2014 4:00:21 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
54 Information 10/31/2014 4:00:21 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
55 Information 10/31/2014 4:01:41 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 044C27C8 SEND ReadFile(name='data', suffix='Critical Docs to Cloud', offset=41303801728, size=231693)
56 Information 10/31/2014 4:01:42 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 044C27C8 RECV ReadFile(sampleSize=1310720)
57 Information 10/31/2014 4:01:42 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
58 Information 10/31/2014 4:01:42 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
59 Information 10/31/2014 4:01:49 AM k:\5539\network\astorage\client\fes_requests.cpp:50: 04184EB0 SEND AppendFile(name='data', suffix='Critical Docs to Cloud', lock=0xffffffce5e482ad7)
60 Information 10/31/2014 4:01:49 AM k:\5539\network\astorage\client\fes_requests.cpp:62: 04184EB0 RECV AppendFile(sampleSize=1310720, firstSampleSize=685939, startOffset=41304033421, quota=139547770300)
61 Information 10/31/2014 4:01:49 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
62 Information 10/31/2014 4:01:49 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
63 Information 10/31/2014 4:01:49 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
64 Information 10/31/2014 4:01:51 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
65 Information 10/31/2014 4:01:51 AM Source folder: C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook\, number of changed files: 7
66 Information 10/31/2014 4:01:51 AM Source folder: C:\Users\Jerry Schwartz\Documents\, number of changed files: 14,788
67 Information 10/31/2014 4:01:51 AM Source folder: C:\Users\Public\Documents\, number of changed files: 2,427
68 Information 10/31/2014 4:01:54 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
69 Information 10/31/2014 4:01:56 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
70 Information 10/31/2014 4:01:58 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
71 Information 10/31/2014 4:02:02 AM k:\5539\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
72 Information 10/31/2014 4:02:02 AM k:\5539\network\astorage\client\fes_requests.cpp:50: 04184F30 SEND AppendFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e482add)
73 Information 10/31/2014 4:02:02 AM k:\5539\network\astorage\client\fes_requests.cpp:62: 04184F30 RECV AppendFile(sampleSize=1310720, firstSampleSize=131221, startOffset=5111659, quota=161056112640)
74 Information 10/31/2014 4:02:03 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
75 Information 10/31/2014 4:02:03 AM k:\5539\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
76 Information 10/31/2014 4:02:06 AM k:\5539\network\astorage\client\fes_requests.cpp:118: 044C2D18 SEND ReadFile(name='data', suffix='Critical Docs to Cloud', offset=0, size=4)
77 Information 10/31/2014 4:02:06 AM k:\5539\network\astorage\client\fes_requests.cpp:126: 044C2D18 RECV ReadFile(sampleSize=4)
78 Information 10/31/2014 4:02:06 AM k:\5539\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
79 Information 10/31/2014 4:02:06 AM k:\5539\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
80 Information 10/31/2014 4:02:07 AM k:\5539\network\astorage\client\fes_requests.cpp:50: 042A29C0 SEND AppendFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e482add)
81 Information 10/31/2014 4:02:08 AM k:\5539\network\astorage\client\fes_requests.cpp:62: 042A29C0 RECV AppendFile(sampleSize=1310720, firstSampleSize=99290, startOffset=5143590, quota=161056071680)
82 Information 10/31/2014 4:02:09 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
83 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
84 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 0488B1C0 SEND LockFile(name='data', suffix='Critical Docs to Cloud', type='LOCK_EXCLUSIVE', lock=0xffffffce5e482ad7)
85 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 0488B1C0 RECV LockFile(lock=0xffffffce5e482ad7)
86 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:179: 0297FA80 SEND SparseFile(name='data', suffix='Critical Docs to Cloud', offsets=[41170415616,41170956288,41176834048,41177337856,41177436160,41177636864], lock=0xffffffce5e482ad7)
87 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:185: 0297FA80 RECV SparseFile()
88 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 0488B4F0 SEND LockFile(name='data', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0xffffffce5e482ad7)
89 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 0488B4F0 RECV LockFile(lock=0xffffffce5e482ad7)
90 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:50: 04184EB0 SEND AppendFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e482add)
91 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\fes_requests.cpp:62: 04184EB0 RECV AppendFile(sampleSize=1310720, firstSampleSize=99147, startOffset=5143733, quota=161056071680)
92 Information 10/31/2014 4:02:10 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
93 Information 10/31/2014 4:02:11 AM k:\5539\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
94 Information 10/31/2014 4:02:11 AM
95 Information 10/31/2014 4:02:11 AM k:\5539\network\astorage\client\fes_requests.cpp:294: 0484BA58 SEND GetFileSize(name='prop', suffix='Critical Docs to Cloud')
96 Information 10/31/2014 4:02:11 AM k:\5539\network\astorage\client\fes_requests.cpp:302: 0484BA58 RECV GetFileSize(size=588)
97 Information 10/31/2014 4:02:11 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 044C2DA0 SEND LockFile(name='prop', suffix='Critical Docs to Cloud', type='LOCK_EXCLUSIVE', lock=0x0)
98 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 044C2DA0 RECV LockFile(lock=0xffffffce5e48279e)
99 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:84: 048AF4D0 SEND ReplaceFile(name='prop', suffix='Critical Docs to Cloud', lock=0xffffffce5e48279e)
100 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:95: 048AF4D0 RECV ReplaceFile(sampleSize=1310720, quota=161061191680)
101 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
102 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
103 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:379: 044C3048 SEND LockFile(name='prop', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0xffffffce5e48279e)
104 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:387: 044C3048 RECV LockFile(lock=0xffffffce5e48279e)
105 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:407: 0296E158 SEND UnlockFile(name='prop', suffix='Critical Docs to Cloud', lock=0xffffffce5e48279e)
106 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:413: 0296E158 RECV UnlockFile()
107 Information 10/31/2014 4:02:12 AM k:\5539\network\astorage\client\fes_requests.cpp:407: 0296E0F8 SEND UnlockFile(name='data', suffix='Critical Docs to Cloud', lock=0xffffffce5e482ad7)
108 Information 10/31/2014 4:02:13 AM k:\5539\network\astorage\client\fes_requests.cpp:413: 0296E0F8 RECV UnlockFile()
109 Information 10/31/2014 4:02:13 AM k:\5539\network\astorage\client\fes_requests.cpp:407: 0296E0F8 SEND UnlockFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e482add)
110 Information 10/31/2014 4:02:13 AM k:\5539\network\astorage\client\fes_requests.cpp:413: 0296E0F8 RECV UnlockFile()
111 Information 10/31/2014 4:02:13 AM Operation has succeeded.

=================== Unsuccessful backup to cloud (I hit retry, so it tried twice)

1 Information 11/1/2014 6:30:14 PM Operation Critical Docs to Cloud started manually.
2 Information 11/1/2014 6:30:14 PM Operation description: Stage Description.
3 11/1/2014 6:30:14 PM AcronisLRPCConnect::BEGIN id=40,528
4 11/1/2014 6:30:14 PM AcronisLRPCConnect::BEGIN id=13,256
5 11/1/2014 6:30:14 PM AcronisLRPCConnect::BEGIN id=16,948
6 11/1/2014 6:30:26 PM Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
7 11/1/2014 6:30:26 PM Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
8 11/1/2014 6:30:26 PM Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
9 11/1/2014 6:30:26 PM Refreshing Drivers...
10 11/1/2014 6:30:26 PM Enter to process disks in Mbr Driver (id = 9)
11 11/1/2014 6:30:26 PM Exit from process disks in Mbr Driver (id = 9)
12 11/1/2014 6:30:26 PM Enter to process disks in Gpt Driver (id = 10)
13 11/1/2014 6:30:26 PM Exit from process disks in Gpt Driver (id = 10)
14 11/1/2014 6:30:26 PM LDM: New ProcessDisks(rawLayer, headLayer)
15 11/1/2014 6:30:26 PM ProcessDisks: One more disk to check
16 11/1/2014 6:30:26 PM ProcessDisks: One more disk to check
17 11/1/2014 6:30:26 PM Mark All groups as Root Like Dgs
18 11/1/2014 6:30:26 PM ------ Volumes Objects ------
19 11/1/2014 6:30:26 PM LDM initialization complete
20 11/1/2014 6:30:27 PM Analyzing partition '0-0'...
21 11/1/2014 6:30:28 PM Analyzing partition 'C:'...
22 11/1/2014 6:30:28 PM Analyzing partition '0-0'...
23 11/1/2014 6:30:28 PM Analyzing partition 'J:'...
24 Information 11/1/2014 6:30:28 PM Operation: backup
25 Information 11/1/2014 6:30:28 PM Operation: consolidation
26 Information 11/1/2014 6:30:28 PM Priority changed to Low.
27 11/1/2014 6:30:28 PM Preparing for backup...
28 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\lock_storage.cpp:124: Removing expired file '397FC8BE-A101-45EE-9E60-4E9272D4A228.lockstorage'
29 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\lock_storage.cpp:150: Creating lock storage in file '90A0C541-D08A-4010-8BBB-FB77B34C6DC4.lockstorage'
30 11/1/2014 6:30:28 PM ResolveAddress: cloud-fes-us1.acronis.com 209.239.125.138
31 11/1/2014 6:30:28 PM ResolveAddress: cloud-fes-us1.acronis.com 209.239.125.139
32 11/1/2014 6:30:28 PM ResolveAddress: cloud-fes-us1.acronis.com 209.239.125.137
33 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.138
34 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.139
35 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\address_resolver.cpp:81: DNS resolved: cloud-fes-us1.acronis.com -> 209.239.125.137
36 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.137:44445'
37 11/1/2014 6:30:28 PM k:\6055\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.137:44445' successfully.
38 11/1/2014 6:30:29 PM Verify result for certificate is 19.
39 11/1/2014 6:30:29 PM SSL connection using AES256-SHA

40 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:294: 02578D08 SEND GetFileSize(name='prop', suffix='Critical Docs to Cloud')
41 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:302: 02578D08 RECV GetFileSize(size=588)
42 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\network_ssl.cpp:250: Will now make TCP connection to '209.239.125.137:44445'
43 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\network_ssl.cpp:254: Connected to '209.239.125.137:44445' successfully.
44 11/1/2014 6:30:29 PM Verify result for certificate is 19.
45 11/1/2014 6:30:29 PM SSL connection using AES256-SHA

46 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:118: 02585470 SEND ReadFile(name='prop', suffix='Critical Docs to Cloud', offset=0, size=588)
47 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:126: 02585470 RECV ReadFile(sampleSize=1310720)
48 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
49 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
50 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:294: 02578D08 SEND GetFileSize(name='meta', suffix='Critical Docs to Cloud')
51 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:302: 02578D08 RECV GetFileSize(size=5149824)
52 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:379: 0304B2E8 SEND LockFile(name='meta', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0x0)
53 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:387: 0304B2E8 RECV LockFile(lock=0xffffffce5e36b682)
54 11/1/2014 6:30:29 PM k:\6055\network\astorage\client\fes_requests.cpp:118: 0304B948 SEND ReadFile(name='meta', suffix='Critical Docs to Cloud', offset=5084288, size=65536)
55 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:126: 0304B948 RECV ReadFile(sampleSize=1310720)
56 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
57 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
58 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:294: 0265AC00 SEND GetFileSize(name='data', suffix='Critical Docs to Cloud')
59 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:302: 0265AC00 RECV GetFileSize(size=41312383360)
60 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:379: 0304AC00 SEND LockFile(name='data', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0x0)
61 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:387: 0304AC00 RECV LockFile(lock=0xffffffce5e36b67b)
62 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:118: 0304AD98 SEND ReadFile(name='data', suffix='Critical Docs to Cloud', offset=0, size=4)
63 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:126: 0304AD98 RECV ReadFile(sampleSize=4)
64 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
65 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
66 11/1/2014 6:30:30 PM Archive quota request started...
67 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:349: 0300A9F8 SEND GetFileInfoList(suffix='')
68 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:357: 0300A9F8 RECV GetFileInfoList(reply[6])
69 11/1/2014 6:30:30 PM k:\6055\network\astorage\client\fes_requests.cpp:294: 0265A228 SEND GetFileSize(name='prop', suffix='9F30EC61578ADB81533849D05AC167E9')
70 11/1/2014 6:30:31 PM k:\6055\network\astorage\client\fes_requests.cpp:302: 0265A228 RECV GetFileSize(size=211)
71 11/1/2014 6:30:31 PM k:\6055\network\astorage\client\fes_requests.cpp:118: 04FDD3F8 SEND ReadFile(name='prop', suffix='9F30EC61578ADB81533849D05AC167E9', offset=0, size=211)
72 11/1/2014 6:30:31 PM k:\6055\network\astorage\client\fes_requests.cpp:126: 04FDD3F8 RECV ReadFile(sampleSize=1310720)
73 11/1/2014 6:30:31 PM k:\6055\network\astorage\client\sampled_stream.cpp:262: Starting input streaming
74 11/1/2014 6:30:31 PM k:\6055\network\astorage\client\sampled_stream.cpp:284: Input streaming finished
75 Warning 11/1/2014 6:30:31 PM Item 'C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook\Outlook\' cannot be found or it is inaccessible at the moment.
76 Warning 11/1/2014 6:30:31 PM The specified file does not exist.
77 Warning 11/1/2014 6:30:31 PM The system cannot find the file specified
78 11/1/2014 6:30:38 PM Slice 61F8A447-8EB1-4D2F-B180-6A00429D3E6E is started
79 Warning 11/1/2014 6:30:59 PM Canceled.
80 Warning 11/1/2014 6:30:59 PM Error occurred while reading the file.
81 Warning 11/1/2014 6:30:59 PM Error occurred while reading the file.
82 Warning 11/1/2014 6:30:59 PM Error occurred while backing up.
83 Warning 11/1/2014 6:30:59 PM Failed to lock the file.
84 Warning 11/1/2014 6:30:59 PM The process cannot access the file because another process has locked a portion of the file
85 11/1/2014 6:30:59 PM Backed up 0 bytes
86 Information 11/1/2014 6:30:59 PM Source folder: C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook\, number of changed files: 3
87 Information 11/1/2014 6:30:59 PM Source folder: C:\Users\Jerry Schwartz\Documents\, number of changed files: 14,790
88 11/1/2014 6:30:59 PM Slice DD87D436-68FF-4D3B-8D28-F7761DF51A4C is started
89 11/1/2014 6:30:59 PM k:\6055\network\astorage\client\fes_requests.cpp:50: 02FB1A50 SEND AppendFile(name='data', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b67b)
90 11/1/2014 6:30:59 PM k:\6055\network\astorage\client\fes_requests.cpp:62: 02FB1A50 RECV AppendFile(sampleSize=1310720, firstSampleSize=200320, startOffset=41312383360, quota=139542588860)
91 11/1/2014 6:30:59 PM k:\6055\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
92 11/1/2014 6:31:00 PM k:\6055\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
93 11/1/2014 6:31:00 PM k:\6055\network\astorage\client\fes_requests.cpp:50: 02FB1C50 SEND AppendFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b682)
94 11/1/2014 6:31:00 PM k:\6055\network\astorage\client\fes_requests.cpp:62: 02FB1C50 RECV AppendFile(sampleSize=1310720, firstSampleSize=93056, startOffset=5149824, quota=161056071680)
95 11/1/2014 6:31:00 PM k:\6055\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
96 11/1/2014 6:31:00 PM k:\6055\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
97 Warning 11/1/2014 6:31:00 PM Operation has been stopped.
98 True Image 11/1/2014 6:31:01 PM Canceled.
99 True Image 11/1/2014 6:31:01 PM Error occurred while reading the file.
100 True Image 11/1/2014 6:31:01 PM Error occurred while reading the file.
101 True Image 11/1/2014 6:31:01 PM Error occurred while backing up.
102 True Image 11/1/2014 6:31:01 PM Failed to lock the file.
103 True Image 11/1/2014 6:31:01 PM The process cannot access the file because another process has locked a portion of the file
104 11/1/2014 6:31:01 PM Exiting backup operation...
105 11/1/2014 6:31:01 PM Exited backup operation
106 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=40,528
107 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=16,948
108 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=40,528
109 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=16,948
110 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=13,256
111 11/1/2014 6:31:01 PM ServerLRPC::_CloseConnection id=13,256
112 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:294: 0265A1B0 SEND GetFileSize(name='prop', suffix='Critical Docs to Cloud')
113 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:302: 0265A1B0 RECV GetFileSize(size=588)
114 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:379: 0520ACE0 SEND LockFile(name='prop', suffix='Critical Docs to Cloud', type='LOCK_EXCLUSIVE', lock=0x0)
115 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:387: 0520ACE0 RECV LockFile(lock=0xffffffce5e36b5c2)
116 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:84: 02FB21D0 SEND ReplaceFile(name='prop', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b5c2)
117 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:95: 02FB21D0 RECV ReplaceFile(sampleSize=1310720, quota=161061191680)
118 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\sampled_stream.cpp:89: Starting output streaming
119 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\sampled_stream.cpp:117: Output streaming finished
120 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:379: 030E0700 SEND LockFile(name='prop', suffix='Critical Docs to Cloud', type='LOCK_NORMAL', lock=0xffffffce5e36b5c2)
121 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:387: 030E0700 RECV LockFile(lock=0xffffffce5e36b5c2)
122 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:407: 0300AD58 SEND UnlockFile(name='prop', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b5c2)
123 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:413: 0300AD58 RECV UnlockFile()
124 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:407: 0300ABD8 SEND UnlockFile(name='data', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b67b)
125 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:413: 0300ABD8 RECV UnlockFile()
126 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:407: 0300AA58 SEND UnlockFile(name='meta', suffix='Critical Docs to Cloud', lock=0xffffffce5e36b682)
127 11/1/2014 6:31:01 PM k:\6055\network\astorage\client\fes_requests.cpp:413: 0300AA58 RECV UnlockFile()
128 True Image 11/1/2014 6:31:02 PM Operation has completed with errors.

0 Users found this helpful

ah, I've been getting these strange 'access to the file is denied' errors and prompts. Will close Outlook tonight and test.

Something I've just noticed is that with a Cloud backup there is no Pre/Post command option. Why? I backup my .pst files locally and have routines to close and restart Outlook and could have used them but this is not available for Cloud backups?

Not too happy also that for support I would now have to pay as since buying my grace free support has expired BUT upgrading the software version has introduced errors that need support.

Well, I was able to figure out that some process had part of the PST file locked. This isn't a normal state. Once I rebooted, the cloud backup went just fine regardless of whether or not Outlook was running. Why it happened, I'll never know; but it was clearly not a problem with TI.

cool. I tested and it wasn't Outlook causing the issue. Even rebooted and ran True Image with nothing else running.

The problem/bug was that it was looking for a directory that doesn't exist and never has!

98 Warning 04/11/2014 18:30:09 Item 'C:\Users\Barry\Barry\' cannot be found or it is inaccessible at the moment.

So I created it and it worked fine.

In your warnings it looks like you have a similar corruption?

75 Warning 11/1/2014 6:30:31 PM Item 'C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook\Outlook\' cannot be found or it is inaccessible at the moment.

Does that directory exist? It doesn't on my system.

No, that directory doesn't exist on my system. I took that line to mean that there was something wrong with the reporting mechanism; but looking at what happened to you it looks more like there's a problem with the way TI walks the directory tree.

Not that you've pointed me in that direction, I see that my backups are still logging the same kind of warning; but look what happened:

74 Warning 11/4/2014 4:00:20 AM Item 'C:\Users\Jerry Schwartz\Documents\Documents\' cannot be found or it is inaccessible at the moment.
75 Warning 11/4/2014 4:00:20 AM The specified file does not exist.
76 Warning 11/4/2014 4:00:20 AM The system cannot find the file specified
...
...
92 11/4/2014 4:00:40 AM Backed up 3267243 bytes
93 Information 11/4/2014 4:00:40 AM Source folder: C:\Users\Jerry Schwartz\Documents\, number of changed files: 14,789
94 Information 11/4/2014 4:00:40 AM Source folder: C:\Users\Public\Documents\, number of changed files: 2,427

TI seemed to be losing its place. First (line 74) it tried to find a non-existent directory; reported that it didn't exist; and bailed on that part of the backup. Then it looks like TI looked for another directory, which exists and it found. This second backup phase worked okay. I verified the actual file versions on the cloud, and confirmed that files in C:\Users\Jerry Schwartz\Documents\ were actually backed up properly.

I also verified, by looking at the cloud, that my Outlook files were NOT getting backed up! Looking at the file dates, I don't think this started with 6055; I think it started with TI 2015!

It's hard to guess how TI's cloud backup works, but when I had 2014 my cloud backup was configured to back up two or three directory trees. One of those was C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook\.

Scrolling through the settings that TI 2015 is using for my online backup, I can't tell what the heck it thinks it's supposed to do. There are three places where I see C:\Users\Public\Documents\ flagged for backup:

- Under the Desktop -> Jerry Schwartz tree
- Under the Desktop -> This PC tree
- Under the Desktop -> This PC -> Main Drive (C:) -> Users -> Jerry Schwartz tree

C:\Users\Public\Documents\ flagged for backup is flagged for backup in all three places. Since they all resolve to the same actual directory, I guess that's okay.

HOWEVER, C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook is not flagged for backup anywhere! This makes no sense at all. If TI cloud backup doesn't think it's supposed to back up C:\Users\Jerry Schwartz\AppData\Local\Microsoft\Outlook, then why did it through an error message? Now, it's stopped trying to back up that directory.

It looks to me as though this backup job got corrupted during the update from 2014 to 2015. Changing the settings on the existing job didn't work, so I created a new one from scratch. It seems to be working, although it hasn't finished yet.

Fortunately, my local disk backups seem to be fine. A spot check of those backups show what I expect to see.

The new cloud backup job just failed to lock a file, just as the old one did. It must be my PST file, because that's what missing from the cloud storage. I broke down and bought a PPI: This is my critical data, after all, and the whole point is to have a copy off site in case of some disaster, such as a fire.

If I don't get something better than a dumb noise, I'm going to demand my $20 back and hire someone to put a curse on them.

very strange and my issue only started to happen after the 6055 update.
I'd share you with some routines to close and open Outlook but with Cloud backup, curiously, you can't have pre/post commands. Could you schedule a job to copy your .pst files to another place before the backup and then put them to the cloud rather than the locked ones?

Barry wrote:
very strange and my issue only started to happen after the 6055 update.
I'd share you with some routines to close and open Outlook but with Cloud backup, curiously, you can't have pre/post commands. Could you schedule a job to copy your .pst files to another place before the backup and then put them to the cloud rather than the locked ones?

No doubt I could, but my local disk backup is working. Besides, it would be easier to back up my PST file directly to one of my (zillions of) other clouds.

I wonder how long it's supposed to take to get a call back when you buy a PPI? They said someone would get back to me, but it's been 24 hours and I haven't heard a peep.

I wonder if I can get my money back on a PPI.

I'd hope you could if they never contacted you to resolve the issue.

That's outright theft, deliberate or not.

Well, I called Acronis. I expected to wind up in limbo again, but this time I was connected directly to a support engineer. After a lot of horsing around (3+ hours), the conclusion was what I expected: I'm screwed.

If a file is modified while being backed up to the cloud, then Acronis cloud backup will fail to back it up. Obviously, the odds of that happening increase with the size of the file. That's why, for me, it's my PST file that is failing right now. However, I also do video editing; and sometimes a render will take overnight. Those files won't get backed up either (although, in all fairness, they wouldn't be worth much).

I had always thought that the "usual" (local) backup used Windows's shadow file system mechanism to back up files that are in use. I'm not sure, at this point, whether it does or not. Clearly, though, the cloud backup service doesn't.

==> Apparently, TI only uses the volume snapshot service.

I changed my cloud backup so that it doesn't try to back up my .PST file.

I'm still getting the following warning, though:

Warning 11/9/2014 11:09:07 AM Item 'C:\Users\Jerry Schwartz\Documents\Documents\' cannot be found or it is inaccessible at the moment.
Warning 11/9/2014 11:09:07 AM The specified file does not exist.
Warning 11/9/2014 11:09:07 AM The system cannot find the file specified

It's clear that there is a separate problem here, so if I can't find a suitable thread I'll start a new one.