Cloud Sync fails
Hello,
The past couple of days my Sync has stopped working. Existing ones or new ones produce the same error. Even a fresh install of Acronis has the same result.
The error is:
There is a connection problem or an error on the server. Check your internet connection or try again later.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x019203EA+0x01E7000A+0x01E70011+0x01E70007
Is there a solution for this?
Thanks
I was on with tech support trying to re-create my syncs. They said that the server "appears to be down" and to try again in 2-4 hours. I have a feeling that I'll be contacting them again to let them know that I STILL can't use sync - in 2 to 4 hours.
Until then, I'll just sit and kill 2 to 4 hours and see. I find it odd, tho, that THEY can't tell if the sync server is up or not. I would think that if it affects EVERYONE, that it would not be down for very long - especially DAYS! I'm thinking I wasted my money in upgrading from 2011 to 2014 JUST to get the sync feature.
So, big surprise. SYNC still won't work. Guess I have to deal with the tech again.
-sigh-
It's WORKING again!! After dealing with the tech supt folks for about an hour and a half yesterday, they decided it was time to escalate to the Sr Techs. I waited a day and then got the email from Slava. He's a Sr Engineer and was working the case. According to him, there was an issue with the server and "authentication certificates". After they fixed that, everything is back to working again!
My thanks to Slava for his dedication to the problem!!