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Connecting to NAS impossible because of allegedly wrong password/user combination

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Hi,

I have just purchased the 2015 edition and created a bootable disc. I booted it and tried to make a backup of my hd, saving it onto my synology nas.

When I open it in the Acronis Linux Boot Disc I have to enter the username and the password, which I do (admin account), and then it tells me that my credentials are correct and opens the directories. I then open the "homes" directory in which I have to enter my credentials again - that is already strange - but the strangest thing is that I enter exactly the same data (typos not possible) but it now tells me that the data is wrong. It is still the admin account which has access to all directories.

The result is that I cannot save the backup onto my NAS and that is really annoying!

Any ideas on that?

Thank you!

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It sounds like your issue is with the NAS. Your first credential request is that of your admin Windows account which appears to work. The second is the User/Password for the CIFS/SMB Homes Share on the NAS. When you setup the NAS you entered a Username/Password for that device, that credential is what is needed for the Homes share.

Is the homes directory visible in the network on Windows? Access your DSM UI, control panel, shares and check the options for the homes directory.

No, it is not the Windows admin user that I enter when I get prompted. It is the admin account of the NAS. The directories are all visible in Windows as well as in Mac OS X. Usually I only have to enter the admin's credentials and I can access everything. This used to work in my old True Image 2012 version but stopped working in version 2015 - for whatever reason.

Using the credentials of a different user with admin privileges has the same result. I get access but when I want to open one of the directories (does not matter which) I get prompted a second time and the credentials won't work again.

Strange thing...

Mmm, sounds like you have enough user permissions to mount the share but not enough to read/write to it. I am not familiar to the Synology NAS nor the Linux kernel used by that device however, this link may be of some help to you in sorting out the issue:

http://microitblog.com/micro-it-blog/2011/04/21/mounting-cifs-shares-th…