Constant activation request
Nearly every time I start the PC or sometimes during operation, I get a pop up asking to change serial # and/or activate the product. There has not been a hardware change, although the wireless mouse could go to sleep.
Advice please.
John
As far as I can see, Cust Serv don't want to know after the initial 3 months, and leave to forums! :(
John
Customer svc is supposed to want to know:
Sorry Scott. Bad wording om my part perhaps. I am sad that Acronis don't keep up a dedicated direct support after the initial short period. They used to when I first moved over from Ghost many years ago and were superb.
I have no problem with activation and verifying that I/one has bought the s/w properly, but it is worrying that nearly every time I boot up my computer, Acronis wants to reactivate. perhaps there is a local problem, but it has just started and I need an answer.
Regards,
John
This is a problem with the activiation technology and based on Acronis's own faq re activiation customer service is supposed to help you if it isn't recognizing what is a perfectly valid number.
See similar threads -- some even in the lefthand margin today onthe his forum's main page.
Thanks Scott. Others do have similar problems having to re-activate constantly. Mine reactivates OK usually but then next time I use it, "hardware ID changed". ? Don't know what.
How do I get in touch with Customer Service - even when logged in all email options are greyed out. Not on! Would be grateful for a workable link!!
Thanks,
John
YOu should be able to go here
http://www.acronis.com/support/
and click on the right side where it says "Contact Support",, select "Customer Care" under step 1, then select "Product Activation Issues" in the little box to the right of that.
Doh! :(
I've been looking under, "technical problem" cf "customer care". Now done as you said and email sent.
TVM Scott, much appreciated :)
John
Yes, Tech Support is basically cut off unless you pay extra for it after the short, after-purchase period. Customer Service isn't, so that's where they put the activation support. even though logically, it's a technical issue. sometimes it helps to stop thinking logically and think business-strategically. ;)
It's curious that instead of reducing the number of serious bugs in each new version to reduce the amount of support necessary for the product, Acronis instead has increased the consumer cost for support. This kin dof thing works with corporate environments -- where, once a large institution has commited to a software, it's virtually locked-in for many years -- but not the retail home/end user market.
Anyway, hope they get the prob straightened out with the activation issues.
Thanks again - will see what comes back.
John