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Crashed laptop won't Access External Storage Device

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The good news is that I have a very recent backup of my laptop on an external storage disk AND I was able to to launch my TI 2015 bootable media on my CRASHED Laptop. The bad news is that my external storage disk is not being seen by True Image when I am browsing for the back up I want? If I can't see the external storage I won't be able to perform the disk recovery.

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Neil, please make sure that you are using the latest (final) build version of the ATIH 2015 bootable rescue media to have the most up to date device drivers.

If this still doesn't see your external storage disk then you may need to either create the Windows PE rescue media or alternatively, sign up for the ATIH 2017 Beta and create the rescue media from that version to use to restore back your 2015 backup.  Note: you would need to install the beta software as Acronis is not providing downloads for the rescue media via the account page.