Credentials

2. If you are backing up files or folders on a network share, make sure you have set the access credentials:

Having selected the shared folder or files in the shared folder to back up, click Set credentials:

Type in the access credentials and click OK:

Thank you. 

I'm having the same problem that James is having. I'm running a Windows XP system, trying to backup to a Networked hard drive (Drobo). I can create a backup task without a schedule, and it will run just fine.

But as soon as I try to "schedule" it to run unattended, even with the appropriate "credentials" in the format "MACHINENAME\username" and password (which is left blank, because my Windows login doesn't use a password), the backup fails with a "Cannot log on with the specified credentials. The account probably does not exist or the password is invalid" error.

I've also tried scheduling the task without any login credentials, but that fails as well. I don't understand why an unscheduled task runs perfectly but it fails every time I try to schedule it!

Color me *very* frustrated!!

Oleg, thank you for your reply and Richard, thank you for sharing my frustration.

For Oleg, I have followed your instructions. My backup works fine EXCEPT when running as a scheduled task. I used the credentials selected by the Acronis software with the only password I use on both machines and was running as the Administrator on both systems. The 'scheduled' backup failed with the remark 'specified file does not exist' (it does). I tried it with other files with same results. The code returned by Acronis online was 0x00040011.

Somewhere in this forum, I ran across a problem that someone was having with scheduling where they were experiencing similar results as Richard and I. At this point, I can't find that post but I believe that it was solved with a patch to the scheduling software. Is that a possibility? If so, may we be led to it so that we may try it?

Thank you.

I gotta tell ya, I've spent over US$100 "upgrading" 4 copies of Acronis TrueImage Home to the "2010" version, and I'm now convinced that it's been the biggest waste of money I've ever fallen victim to. I have automated backup routines created that run nightly on 4 different system, and I now have absolutely *zero* confidence that they're going to run successfully and provide me with solid and dependable backup security.

At this point, I'm very tempted to throw all these @#$%^& new 2010 licenses in the trash, and re-install the older versions -- at least they seemed to run dependably!

I'm so disgusted with Acronis I could spit! And the next time a discussion comes up in the ASP (Association of Shareware Professionals) newsgroups regarding backup software, I'll certainly not recommend Acronis again!

-Richard Holler

Hello all,

I do want to assist you and ensure you get the best assistance available. Please accept our apologies for the delay with the response.

James,

When you map a drive, it becomes mapped only under your Windows account. The Acronis product runs its tasks using the system account and so it is sometimes impossible to locate your mapped drive (especially when you are logged off).

Please use a full UNC path (e.g. \\server\share\) instead of a mapped drive.

You can also use a pre backup command to mount the mapped drive for an Acronis scheduled task:

1. Download map.drive.txt;
2. Follow instructions in Using Batch Files in Acronis True Image.

Here is the link to update the scheduler:

Please download Acronis scheduler, which is a special utility to update the scheduler service. 
Extract the downloaded file, run install.bat and wait for the process to be completed. The utility will automatically update the service. Reboot the computer and recreate the task. 

Richard,

Please perform the operations mentioned above and see if the issue remains. If the issue still persists, please create temporally an account with Administrator rights (it should have a password to log in to Windows) and use these credentials to specify the credentials for scheduled task execution. Also please try to create a task specifying the archive location on your local hard drive. This will help to localize the issue. 

If the issue persists, please obtain the log file of the failed operation and attach to your next post:

As requested, I verified that the user running the scheduled task was an Administrator (actually only user on machine.
I also verified that the Acronis Scheduling Service was running (it was).
I downloaded & installed the scheduler update and re-booted & re-created the task.
The scheduled task ran successfully.
Thank you.
I have it scheduled for Sundays so we'll see if it was dumb luck or I got it right.

I hate to dump but I am having a vexing problem with this as well.

I currently have 21 days left on my trial of Acronis True Image Home 10 running under Vista. I have successfully created an image of my hard drive and a Bootable Disc BUT I simply cannot get the Scheduled Tasks to work because of this Login Credentials issue.

This is my wife's laptop and she is the only user - there is no login password used on this machine. When I try to set up a scheduled task I am asked for a password to go along with her ID Acronis automatically plugs into the field. If there were a password it would only be one thing and that doesn't work. I constantly get "Login info incorrect" and this means the scheduled task will not run.

I am here at the support site and looking for info to get around this. What I do find shows me dialog boxes that I simply am not encountering when working with the software.

For example, I am shown "To set the credentials explicitly, you will need to check the Advanced view box on the Create backup plan window:" along with a graphic of the dialog box I (apparently) should be working with. However, I cannot find this box anywhere in the "Backup" area of the program and at this point have no clue how to find it - I have looked everywhere.

It really makes no sense to require credentials for backups in this situation, especially when none are being used on the machine in the first place. Better you should be able to set the Properties for the Acronis executable to Run As Administrator - at least this would make sense.

I am writing here because I need to have someone tell me just how to get this set up or I will absolutely not be able to use this software. While I am able to create manual images, I'm certainly not going to spend $50 for something that is impossible to properly configure.

Is there any help out there so I can get this working and purchase the software after the trial period? I sure hope so...

Thanks in advance.
---------------------------------

Update:

So I created a password for my wife's ID and was able to get the scheduled task to run. But now that means that even though she's the only one using this machine she now has to enter a password every time she boots the laptop. What a hassle... and for what? This is a feature that should be able to be turned off at the user's discretion. It would make more sense to have Enable/Disable for this feature password protected rather than having to use a system password just to run a backup.

:-/

It really makes no sense to require credentials for backups in this situation, especially when none are being used on the machine in the first place

It is Windows limitation - by default, with empty password one can only log in main logon screen, but not run task 'as user', including scheduled tasks. It may be overridden in group policy or by registry editing (and compomise security by allowing anyone login remotely without knowing the password), but it would be better to setup another user for scheduled backups .

Thank you for the reply. It is much appreciated. I'll see how she feels about the situation and take it from there.

Gabriella, I agree that forcing us to implement a login password on a system that simply doesn't need one is just an added aggravation that Acronis has added to the 2010 release! It wasn't in the 2009 version, which I'm just about ready to revert back to if I keep finding things about the 2010 version that I don't like or that don't work like they used to (such as the change in the way "incremental" backups are done now).

But for the problem of logging in with a password, I think the TweakUI utility from Microsoft will allow you to set up an automated login that will eliminate the need to enter the password each time. That's probably what I'm going to end up doing here. (I run XP, so I'm only *assuming* that there is a TweakUI version for Vista).

-Rich

... and by the way, I've managed to resolve *most* of my Acronis scheduled backup problem by applying the scheduler patch that was mentioned in Oleg's post on 2010-02-25 above.

Now, I still have to find the time to go into all 4 systems, and re-create all the various backup tasks that I had previously created.

But things are finally looking up!

Hello all,

Let me comment this situation.

I understand that this is not convenient for you to create login and password for your system because of our product. I will forward this situation to the responsible person so we will check how to simplify the process.

Richard, could you please provide us with the current state of the situation? Were you able to apply the fix on the rest of your PC's?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Yes, I was able to apply the scheduler patch on all 3 of my systems, and it did seem to fix the problems I was having.... at least for the tasks that I've had time to re-create so far. I still need to find time to go back and re-create all the other tasks and then test them before I'll be convinced that the patch has fully resolved my issues.

Hello Richard,

Thank you for the feedback. Please let us know the results at yuor earliest convenience.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

I seem to be encountering this same problem too, but I have downloaded and installed to scheduler patch, so all may now be OK.

There is one odd thing that I encounter that is not referred to above - when I am creating a scheduled task I get to the "Browse for Location " window, and when I try to move on I am prompted to use the "Authenticate Settings" button. I do this, enter user name and password, and when I check the connection I am told it is correct, so Iclick Ok in this window, but when I try to move on from the Browse for Location window, I am again asked to Authenticate Settings.

So it would seem that the authenification is not saved. I click on OK, do not re-authenticate and move on, but the scheduled backup fails.

Oh dear, the patch has made matters much worse. No scheduled backup will run now - not even to existing archives on hard drives within my computer case.

I have removed and re-installed True Image and the situation is unchanged. It looks as though I shall have to revert to an image of my system made before this adventure.

I really do not want to have to introduce a password to log on to my system.

I concur with Alan. Let me judge when to use passwords or not. As the product name says, its for _home_ use. I myself back up to a pc, which i use as television. It must start without any password.

Rubbish. I know the password I use to log into my laptop every day and your software tells me the User name and/or Password is incorrect. I agree with other posters - buying Acronis has been a bad mistake.

I found the solution to the Credentials problem and lack of support - I've just uninstalled Acronis. What a waste of my time and my money.