Disk Clone Will Not Clone
I go through the program steps to clone a disk. The reboot tells me that the clone was successful but the clone has not taken place.
I am able to sucessfuly clone using the boot rescue program.
I notice that the True Image program indicates that my C drive is SCSI and that my D (drive I am trying to clone to) and E Drives are IDE Primary and Secondary when in fact in fact they are SCSI - I have no drives conected to IDE controlers.
When I use the boot rescue disk program all drives are identified as SCSI.
I am wondering if this is why the software will not clone. If it is looking to clone to a drive on the EIDE controler it is not going to find any.
Anyone else have this issue?
Based on reading TI forums for a while, problems making images from within Windows are not common at all, cloning is a task that does seem to fare better when done on a static disk using the rescue CD. Even though I always image within Windows if I were to do a clone, I'd likely do it with the CD.
I have been less than impressed with the disk clone feature of Acronis 2010 (the whole reason I upgraded). After running several drive checks (chkdsk, system mechanic, etc.) and finding no disk errors, Acronis consistently reported:
Error code: 9 'A file system error has been found.' with extended code: 458,776 'MFT bitmap is corrupted.'
I finally gave up and simply went with HDClone, which is a freeware product, which worked right out of the gate. In fact, the machine is now booting and running from the HD I cloned. I wasted 3 days on Acronis.
I went so far as to try a backup plan and restoring to the new drive (from a 500GB WD to a 1TB Seagate), which also failed without even providing an error message.
This whole experience has left me wondering whether any of the backups I have used Acronis for are even worth the disk space they are taking up.
My first experience with Acronis has not been good. I had moved to Vista and needed partitioning software. Since Partition Magic didn't support Vista, and unfortunately still doesn't, I thought I would try Acronis' products. So In April, I bought Disk Director Suite 10.0 and True Image Home 2009. I never really did much with either product except for a basic partiton resize. Then I installed Windows 7 RTM 64bit, initially just to check it out. I really liked it, so decided to move to it full time. After installing my programs and transfering some files, I decided I wanted a bigger drive.
I found True Image Home 2010 was finally released to production. GREAT! I bought the upgrade to 2010 (as well as the additional support) and a 1.5 TB drive. No problems installing, but ATI 2010 will not Clone my drive in Automatic mode at all. It says 1. my drive has errors on my disk and 2. my drive does not have enough space. It has over 3 times the space of my old drive so space shouldn't be a problem. OK, so I checked both old and new drives for errors... NONE found. So I called Acronis tech support, which I could barely understand, and was initally told I was not entitled to telephone support, even though Acronis' own website said I was! After getting "disconnected" I called back and sat on hold for about 30 min. The same tech answered... said he found I was entitled to phone support after all and was about to call me back... Yeah, right.
He took control of my desktop with the "TeamViewer" software. He tried to clone in Automatic mode, it failed. He then tried to clone in Manual mode using the Proportional method, it failed. He then tried AS IS method and it went past the error. But I told him I did not want to use only a third of the space on my drive. He said I could adjust the size with Disk Director... Yes I could, but 1. True Image is suppose to do it in conjunction with the clone process, and 2. more importantly I don't trust their products at this point. So he wanted to eliminate my computer as being the cause. We created a boot disk. It failed at the exact same place. He wanted to do an error check of my disk again. So we started that and let it run... I was to try cloning again after it finished the check of the disk and email him the results. I went to bed and checked in the morning. There were no errors. I tried to clone and it failed as I expected. I called support back that night and talked to a different guy. I understood him even less than the first.
OK... time to find the root of the problem. Was it my old drive, my new drive, or their product. My new Seagate drive came with software to clone, so I uninstalled ATI2010 and install Seagate's DiskWizard, which is an OEM Acronis product. The clone process worked perfectly! So my old drive was good, and the new drive is good... Gee, what's left? True Image 2010! I have a few smaller drives lying around, so I ran a few tests of my own...
Although not thorough tests, they were enough for me to decide this product should never have been put out as production product. It is BETA at best! This was a waste of money. From a lot of the posts I've seen in this forum, It was a waste of money for a lot of others as well. In hindsight, I wish I had read the forums prior to purchasing.
The last email I got from the support tech was it was being escalated to the next level. That's been over a week and I've heard nothing from them...
You have enough information here to demand a full refund. Do it soon. Be firm and keep posting here until you are satisfied.
Fungus
I too had the MFT Corrupt claim from the bootable True Image disk software when doing a simple 1 to 1 clone (same block size, same partition size) SATA to SATA.
I saw here it is a common and unresolved problem (also search for mft corrupt acronis in google).
Anyway - I used 'dd' under FreeBSD and it worked - no problems.
I bought the software because it should have been more convenient but it simply does not do simple cloning reliably.
I don't have a response yet from Acronis and was a bit miffed that they want to charge me for reporting bugs in their software (Pay for support). Having said that they are probably off work for the weekend so I will see what happens in the next couple of days.
Anyone found a solution to this problem? I am having similar issues. It works (kinda) but it clones my new 2TB drive to my old 500 GB sized partition. It's frustrating! If you are cloning equally sized hard disks, it works perfectly, but clearly the software will not go beyond this point. This should be an easy fix, but has Acronis budged?
Anyone found a solution to this problem? I am having similar issues. It works (kinda) but it clones my new 2TB drive to my old 500 GB sized partition. It's frustrating! If you are cloning equally sized hard disks, it works perfectly, but clearly the software will not go beyond this point. This should be an easy fix, but has Acronis budged?
See if the Secure Zone trick (in one of the stickies by GroverH) will work to regain the missing space.
OK will give it a try and report back;
For posterity, the Secure Zone trick is here:
http://www.wilderssecurity.com/showpost.php?p=1044452&postcount=2
OKay well I gave it a shot.
There seems to be a problem in the version or what the instructions are asking one to do, as I am using Acronis True Image 2010 and these instructions seem to be written for an earlier version or earlier release of the program.
Notably:
Step 7 does not exist as described. The SZ manager does not ask you what to do with the space, nor offer any options to append it to the existing partition.
Thanks though! Anyone other ideas??
OKay well I gave it a shot.There seems to be a problem in the version or what the instructions are asking one to do, as I am using Acronis True Image 2010 and these instructions seem to be written for an earlier version or earlier release of the program.
Notably:
Step 7 does not exist as described. The SZ manager does not ask you what to do with the space, nor offer any options to append it to the existing partition.
Thanks though! Anyone other ideas??
Ah yes, I remember trying it with ver 2009 sometime ago and while the SZ manager doesn't now ask in so many words what to do with the space, I seem to remember it being a visual process instead where you have to move a slider to enlarge the partition to the entire drive. Trust Acronis to make a simple idea more obscure.
Give it a shot again.
Okay, I checked further and in 2010 after you get into the Manage SZ window, look for a button in the upper left called "Space Reconciliation". Select this then to the right of it select the partition to which you want to add the space.
Be sure to do this with the bootable Rescue CD.
OK I went ahead and fixed this problem with Disk Director 10- this works for sure....but one is out some money.
I am going to re-format the 2TB drive and give it another try using Secure Zone (from the boot) and report back. Man this is a pain! I like Acronis' for backup for sure- but this is nuts.
Thanks!
-Russ
Update:
DwnNDrty's solution works like a charm! Thanks man!
So this is the rundown:
Follow these instructions until you reach step 7:
http://www.wilderssecurity.com/showpost.php?p=1044452&postcount=2
On step 7? Good here's a summary of what to do:
Instead of asking or prompting in Acronis True Image 2010, you have to look at the bottom of the screen where the drives are listed/illustrated. There is a green box listed above them. Tick/check that main drive box (whatever letter it may be) then let it do it's thing. It may tell you it will take something like 8 hours before it will complete, but that is just a hot air estimate, it takes about 10-20 minutes.
Also, make the SZ you create as small as possible, this speeds the whole thing up.
Reboot and viola! You now have your full capacity disk.
Kudos!
-Russ
IMHO this is the best way to workaround the problem.
Update:DwnNDrty's solution works like a charm! Thanks man!
So this is the rundown:
Follow these instructions until you reach step 7:
http://www.wilderssecurity.com/showpost.php?p=1044452&postcount=2
On step 7? Good here's a summary of what to do:
Instead of asking or prompting in Acronis True Image 2010, you have to look at the bottom of the screen where the drives are listed/illustrated. There is a green box listed above them. Tick/check that main drive box (whatever letter it may be) then let it do it's thing. It may tell you it will take something like 8 hours before it will complete, but that is just a hot air estimate, it takes about 10-20 minutes.
Also, make the SZ you create as small as possible, this speeds the whole thing up.
Reboot and viola! You now have your full capacity disk.
Kudos!
-Russ
IMHO this is the best way to workaround the problem.
Thanks for reporting back and describing how it now works in 2010. I'll see if GroverH can add this to the Sticky. GroverH are you there?
I'm glad you were able to resolve your space issues using the Secure Zone expansion. I will add a link to the my index about this discussion.
However, I am trying to understand what might have happened to cause your grief. Can you explain the actual cloning procedure used to reach your results? I have not seen the cloning procedure being used in the new version 2010.
For example, when performing the cloning procedure:
1. Were you booted from the TI REscue CD ?
2. Did you perform what is commonly called a "reverse clone"? That is: Source disk relocated to an alternate location (external enclosure, etc) and the new blank disk installed in the same location as the original prior to cloning?
3. Did you choose the manual mode for cloning? This is the mode which enables the user to control partitions sizes?
4. After completion of the cloning, did you shutdown and disconnect the source disk before first bootup following cloning?
Indeed, just upgraded to 2010 - and keep getting Error code: 9 'A file system error has been found.' with extended code: 458,776 'MFT bitmap is corrupted.' with event code 0x00640005.
So does Acronis Support has an answer to this ?? IT JUST DOES NOT CLONE, irrespective if the target disk is unallocated, formatted, or even partitioned. I tried both from boot CD and Windows XP SP3.
Did you try running chkdsk X: /r on all the partitions on the source disk? Replace the X with the drive letter of the partition being checked. A reboot will be required for some partitions and it will take some time because it will check all of the sectors in the partition.
Oh yes, have done that too...chkdsk x: /r.....as suggested by Acronis KB..but no joy.. Now, I am attempting to us HDClone as suggest mtbgearhead in this forum.
Really appreciate if there is anything to suggest that True Image Home 2010 is not working for clone. Note: I have yet to upgrade to build version 7046.
Further background: 2010 works like a beaut when I recover from backup to my SATA drive of laptop (eg drive C, etc). I initially attempt to recover to a USB external new disk and this where I failed. After chkdsk, unallocated, etc....it just will not recover with the same error. I next attempt cloning, and hit the same wall !!
Hence, is there any 'preparation' required for this new disk before recovering or cloning? What state should the disk be - allocated with partition and format, or merely unallocated 500GB. I am attempting to upgrade from my current 160GB to 500GB. Attached file is an attempt to recover from boot CD