do not have previous acronis version after an upgrading to 2015 acronis
I have windows 7 recently and bought an earlier version of acronis several years back and just recently bought the upgrade version but the laptop crashed after upgrading from W7 to W10 and back to windows 7!!!! lost all apps on computer and had to buy a window7 professional edition for fresh install.
I downloaded 2015 Acronis but in order to utilized the the image the entire system onto a separate hard drive, it was also asking for the previous version of my acronis serial number , which was lost . this version is totally useless since my primary reason to purchase was to image the entire system onto another hard drive so I may recover system fully before the problem. what is my choice and I do not mind paying for the full version and getting a refund for this upgraded version .

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Did you register the serial number for the older version in your account at www.acronis.com? If so you can retrieve the serial number there. See https://kb.acronis.com/content/4834.
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