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Drive missing in list

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Regarding ATIH 2010: Two physical drives are in my system. The first drive contains C: (the Windows system partition) and a 450 MB partition without drive letter (created by Win10 for system purposes). The second drive contains D: partition only with data files.

When backing up files I can select from all drives those items I want to backup. But when backing up volumes ATIH does not offer drive D:. It is simply missing in the list.

Any clue what the reason could be ?

Thanks, Heinz

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Heinz, welcome to these user forums.

More information will be needed to understand what the issue is here with your second drive?

ATIH 2010 is now 7 years old and only support Windows XP and 7 OS, so if you are using this on Windows 10 then you are in unchartered territory as this is not officially supported by Acronis.  See KB 56196: Windows 10 support in Acronis products which states which versions support this OS version.

What type of drive is your Drive D: ?  Please post a screen shot from Windows Disk Management if possible as this may help us to better understand.

Yes, Steve, I'm aware that ATIH 2010 doesn't support Win 10 "officially". But it looked a bit strange to me that I can backup single files from drive D: without any problems, however, when trying to backup the entire volume D: ATIH seems to disregard that drive.

Drive D: is a standard 500 GB HDD from Seagate, nothing exotic.

By the way, on a different Win10 PC I'm using ATIH 2014. No such problem there. And at the time when ATIH 2014 was developed there also was no Win 10 around for testing.

Just thought that there could be a simple reason for my problem which has a fix easily pointed to by the experts in this forum.

One point comes to my mind. The "problem PC" has been upgraded from Win7 to Win10 with ATIH 2010 being installed. Before this upgrade I didn't have this problem. During the next days I'll try to uninstall and reinstall ATIH 2010 again and see if this helps.

Heinz, it is difficult to say why ATIH 2010 doesn't see your D: drive even though you can select files / folders from the same drive.

Out of interest have you tried using the ATIH 2010 Rescue Media to see if this will allow you to select and backup the D: drive?  I would expect that this would work fine, as it did when you were running it on Windows 7 too.

The issue with uninstalling and reinstalling ATIH 2010 is that you are likely to encounter Microsoft blocking the install due to incompatibility issues.  Others have encountered this for ATIH 2014 when trying to install on Windows 10 even though it worked OK after upgrading from Win 7 or 8.1 to 10 at first.

If you hit the compatibility issue, then you can try stopping the PcaSvc (Program Compatibility Assistant Service) and see if that will let you install it.

A volume will include the parition scheme of the drive, a file/folder backup or recovery, will not.  ATIH10 does not know GPT/UEFI.  Is D, GPT?  If so, that might explain why it can't recognize it for a parition or volume option. It's literally $30 to upgrade to a 3 pc perpetual license right now ($10 per machine and you can give a license away to a buddy or family member if you dont' need all three).  How much is your time worth to bring your nearly decade old backup software into the age of compatibility for your new OS?

Thank you guys. Drive D: is MBR, no GPT. So, this doesn't explain.

The more I think about it, the better I like Bobbo's last post. Why messing around with old S/W, when quite a low fee can lift me up to the moon. That's reasonable and I should go this way.

Thanks again, Heinz

Sounds like a plan to me.  Hopefully you can take a backup first - for posterity.

Grab the new .iso from your account and boot with it to give it a test before diving into the Windows install - it's a different look than you'll be used to with 2010 and some features you'll like find lacking that you're used to.

Keep in mind you have 30 days if you don't like the new version to return it.  The rescue media will hopefully solve your issues though since that's where you're trying to make this happen.