E000101F4 - again (HDD not recognised)

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This seems to be a continual problem. Plenty of comments, but no guaranteed solution that I can see.

I have True Image 9 Home (and Disk Director 10.0), and have used them for some years quite successfully. Generally I use the Bootable CD created from them, not the installed version. Just upgraded the PC to a Gigabyte GA-M720-US3 motherboard with 500GB SATA Seagate HDD. It was installed with XP+SP3 straight off the Windows install disk, a 40GB bootable partition created and formatted during install. Later the rest was turned into an extended logical partition using Windows Disk Management.

I haven't reinstalled TI/DD yet, but I find that the bootable CD does not recognise any hard disk when TI/DD are run in full mode, but does in safe mode. With TI, it makes no difference if the backup is for the full partition or files/folders.

I've also tried downloading the latest ISO for DD 10 but that made no difference. There is no other AV s/w, no other backup software. All that is installed are the basic Gigabyte chipset utilities.

If I thought there was a solution in the latest TI/DD versions, I'd be happy to upgrade, but I don't want to waste money if there isn't.

Is there a known guaranteed solution to this that I've missed? There is some discussion about missing / faulty MBR I've seen, and there used to be an Acronis ISO for rewriting the MBR. I've got it somewhere, will that do anything, or be a disaster?

Comments appreciated - especially from Acronis themselves.

Sab, 08/07/2010 - 15:50
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 Hello Nick!

Thank you for finding time to share your experience with us. I understand your concern and will be glad to shed the light ot the situation. 

I regret to inform you that Acronis True Image Home 9 is a very outdated product (we have 4 versions released after it already), it is not supported, developed and updated anymore, and it doesn't support modern hardware and OSes. In this case we can suggest you to test our latest Acronis True Image Home 2010. It has different interface and a lot of new features, so you might want to check it's User's Guide. 

I will also be glad to provide you with the Disk Director updated media built on the alternative loader: it reads the data about the drive directly from the motherboard and may be a good solution for the case. I will send you the instructions in a minute via private message. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you! 

Thank you!

Gio, 08/12/2010 - 12:15