Email messages from Windows Mail on Vista won't restore from TIB file

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I am running Acronis 10 for Home and have had it for years diligently backing up. I recently had to restore a Vista machine and needed to recover email messages from a backup drive using Acronis 10. These email messages and settings were archived seperately from the Vista machine data file backups. This is the first time I used Acronis to do a recovery. To my surprise the recovering process completed succesfully, as directed by Acronis, but my email inbox, contacts, and saved message folders are all empty. Where did Acronis recover the messages and folders to? Can they be extracted from the TIB file some other way? I am quite upset that the first time I use the software for recovery it does not work. Luckily I had backed up all non email files and folders using drag and drop to my backup drive and was at least able to recover non email data files from there. I am now not sure I can trust the Acronis software to do a recovery. Any ideas on how to recover my email mesasges?

Ven, 07/02/2010 - 23:24
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Hello Mike,

Please accept our apologies for the difficulties you've experienced.

Let me assist you.

First of all, please be aware that E-mail backup feature of Acronis True Image 10 Home doesn't support Windows Mail. Only Microsoft Outlook 2000, 2002, 2003 and Microsoft Outlook Express are supported. However, if you've used Data backup and have backed up the correct folders that should be:

  • C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\WindowsMail.MSMessageStore
  • C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup\new\WindowsMail.MSMessageStore

and restored them to the same location, I may suggest you to have a look at this article to find the information on how to restore your mail.

Please reply to this thread if you have any additional questions.

Thank you.

Mer, 07/07/2010 - 06:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Ilya,
Thanks for your response. So when I selected email for Acronis 10 to backup and it said backup was successful, what did it backup? anything? The file that it created is a 2Kb TIB file. Can Aconis restore the TIB file back to a native format?

Sab, 07/10/2010 - 21:53
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Hello Mike,

Unfortunately, I can't tell you for sure what Acronis True Image 10 had backed up, we haven't tested this behavior recently since it's a very old version of the software, but you can try to restore that archive to a different place to check it for yourself.

Thank you.

Mer, 07/14/2010 - 07:37
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ilya wrote:

Hello Mike,

Please accept our apologies for the difficulties you've experienced.

Let me assist you.

First of all, please be aware that E-mail backup feature of Acronis True Image 10 Home doesn't support Windows Mail. Only Microsoft Outlook 2000, 2002, 2003 and Microsoft Outlook Express are supported. However, if you've used Data backup and have backed up the correct folders that should be:

  • C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\WindowsMail.MSMessageStore
  • C:\Users\(your username)\AppData\Local\Microsoft\Windows Mail\Backup\new\WindowsMail.MSMessageStore

and restored them to the same location, I may suggest you to have a look at this article to find the information on how to restore your mail.

Please reply to this thread if you have any additional questions.

Thank you.

I checked and ATI2011 only backs up Windows Mail folders. Does your message to mike mean that I restore my Windows Mail folders from my ATI backup then I use Windows Mail to EXPORT then IMPORT to get my Windows Mail folders back in shape?? If not, then should I be running a DOS batch file with each ATI backup to run Windows Mail Export so that I am not caught with useless Windows Mail backup ?

Mar, 09/06/2011 - 16:43