error E00040001, failed to backup file (TI home ver 11) + very slow!

I have true image home ver 11 build 8,002.
It fails with the above error several times during a backup and, worse still, waits for me to click ignore before continuing. Given that it already says its going to take 2 days to back up my 230 Gb of data I cannot sit up all night just in case it happens again.

In thread 8429: (Failed Backup) on Sat, 2010-02-20 11:15 after another user reported the same thing, 'Oleg' stated "... True Image 11 Home. This version is an outdated one, we have had some issues in backing up files with a long path in this version. ... The issue has been addressed in the latest versions of Acronis True Image. I may recommend you to install a trial version of Acronis True Image Home 2010 "

I have already paid for what I took to be a working backup solution from Acronis. It now appears acronis are aware does not in fact work. Please therefore can you tell me how I can obtain the 'working' version 2010 without paying again?

(I have just downloaded the trial of acronis disc director and that also failed with the known 'failure to initialise ramdisk' problem so you will understand my reluctance to part with more money on the off chance that TI 2010 works any more reliably than ver 11).

Howard