Error E00070021 cannot access drive
Message on error - cannot create the image of the logical deive C because it is currently in use by running applications or the logical drive contains bad sectors.
Things already completed:
Shut dowm virus program - no change
Ran disk scan - no problems and no change
Downloaded new build (old 4940) (new 4942) no change
Suggestions please : EJ
I am using Windows XP Prof Media Center SP3 16 bit on a Gateway Computer and have sucessfully used Acronis True Image Home 2010 in the past. However I have the same problems as EJ above. This problem first presented as an inability to clone the slave drive (SATA), 450 GB. However, I was formerly still able to backup my primary drive and then recover to the slave.
I am no longer able to backup from my primary drive to an external drive, error #E00070021: Cannot Access Driver---cannot create the image of the logical drive C because it is currently in use by running applications or the logical drive contains bad sectors. Moreover, I am unable to recover from my external drive image to my slave drive, using
Things already completed:
Shut dowm virus program and turned off Firewall - no change - error #E00070021:
Ran disk scan - no problems and no change - error #E00070021:
Tried to find a new download for my Acronic True Image Home 2010, (Build 4942). This build is the one which is provided to me when I log onto this site and request my current build. No newer download was found.
Tried to recover to slave drive, booting up from Acronis Bootable Media. The program started but seemed to get hung up and stopped downloading from the external drive.
Your suggestions will be appreciated. Thank you.
NL
What country version of TIH have you purchased? Certainly the US and international English build is 7046.
UK English might eb different.
Used Disk Director 11 to expand Drive C: using unallocated space between partition C & partition F.
Attempted to use ATI 9 to create backup of Drive C and following selecting “Proceed” received: E00070021: Cannot access drive. Cannot create the image of the logical drive C: because it is currently in use by running applications or the logical drive contains bad sectors.
Ran check disk options: "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors". The checks reported: “no bad sectors”.
Applications Used:
Windows XP Pro SP 2
Acronis True Image v9.0 (build 2,289)
Used TI to create backup of Drive C frequently for a several years without any problems
Acronis Disk Director 11 Home (build 11.0.2121)
How do I resolve this issue?
Thanks.
Run check disk again but this time from a command prompt window. Type in chkdsk /r you should be asked if you want to schedule chkdsk to run at next boot time, which you do. This way most of Windows isn't running while the disk is being checked.
Was TI running a task at the time?
Does the drive have any encryption or compression enabled?
Is TI still working OK?
Do you know if DD 11 was working previously?
Thanks for the reply, Colin.
Prolog –
I'm using XP Pro SP 2 and ATI v9.0 Build 2,289
ATI was used to image partition C & F on 1/5/2011 twice. Once before installing HP all-in-1 printer and after the installation. Both time it executed without a problem. The printed operated normally to the best of my limited experience with it. All other application used were normal.
Currently, all applications used seem to be normal except ATI.
The layout of the hard drive before the ATI error message of E00070021 was:
C / unallocated space / F / G / H / I / J / K / L
I planned to expand partition using the unallocated space between C & F
ATI was invoked with a single task – image partition C.
Actions/ Answers per the recent response on the forum:
I went to the command prompt via Accessories / System Tools
Ran check disk and got the message to the effect: “the disk is clean”
To answer the question: Is TI working OK, I attempted to image partition I. That effort returned the E00070021 message.
I ran check disk in the same manner as before and got the message, to the effect: Cannot access drive (or disk).
Ran check disk again and got (to the best of my ability to recall the speed reading test):
Checking file C:
File type is NTFS
Could not open volume for direct access
Windows is finished checking disk
As an aside: I am puzzled why the last two messages didn’t have the same text.
As for whether DD 11 worked properly, I’d say it did; however, the first use was to give the unallocated space to the C partition. It executed w/o any indicated problem.
Just to check you did use the /r option?
Like that techman folder!
Yes... the /r was used.
Haven't heard from you. Have you been busy or have you ended the help? If it is the latter, I'll have to take other steps. I've been looking for alternative solutions; i.e., other software. I'd rather not spend more money for another backup application; but the status quo isn't a solution. Please let me know. Thanks for your efforts so far.
Sorry Hokie, I forgot about you, amidst life in general.
I've had some other thoughts.
1. If you try to make an image using the rescue CD, does this come up with the same error?
2. What other processes are running in the background? Especially ones such as Disk Director or USB attached equipment and 3rd party file managers.
Are you running microsoft active sync?
What is confusing is that an MS utility is also providing mixed error messages in your case. This makes me think the problem might be deeper within Windows.
What could be tried is running MS Config, untick all the items that appear in the start up tab (apart from Acronis ones, though DD11 could be unticked), reboot and then try to make an image. If it is successful bring the config startup items back on line one at a time starting with video card utilties.
If you uninstall DD11 does the problem go away? There might be a snapapi driver conflict between the two.
No problem.... sometimes life gets in the way of living . I just pick up your reply. Tomorrow I'll run down your list. I'll need a bit more info.... I'm not up to snuff in all the technical items.. the first item.. what is Microsoft active sync? Another... how do I identify video card utilities? More are likely as I peel the onion.
There are a bunch of things running in background. Everything you touch leaves something in background. The problem I have is knowing what will cause a disaster if I shut it down. The application names are a bit cryptic to me.
I'll be back as soon as I have the results of your suggestions.
Thanks again for the help... I appreciate it.
Ol' H.
OK, if you have to ask about Active Sync, you probably aren't running it! :) This is for mobile phones especially ones that run Windows Mobile to connect to your PC and down/upload contacts appointments and such.
By video card utilities I mean things like Catalsyst Control Centre if you're using a ATI video card, nvidia have soemthing similar but I forget what it's called.
Booted from Rescue CD created on the desktop on 1/7/2011 and 1/14/2011 (both after the problem started) and from Rescue CD created when v9.0 was originally installed on the desktop and with a CD created on another desktop using v9.0. All gave the same video display problem: Over lapping images, little ability to control mouse so far as making selections. Could select drive to backup and destination drive to store backup with difficulty; mostly because I knew what was on the screen and selected NEXT. Practicably impossible to enter file name for backup. Only tried this with one of the problem desktop rescue CDs.
Managed to successfully execute the backup of Drive J ( games). Judging from files size of previous backups it appeared to work: 2006 Bkup – 22,886 KB Max compression; 2011 Bkup – 28,362 KB uncompressed
Booted with v11 Rescue CD created on a laptop. It appears to have worked also (no restore tried) as long as the difference is file size between v9 and v11 of 28,362 KB Max compression vs
21,013 KB Uncompressed respectively doesn’t raise a flag.
All Rescue CDs had the same distorted video display. When the CDs were used on another computer the display was crisp and clean. Any thoughts about how to fix the picture?
Ran msconfig and unchecked “Load Startup Items”. Rebooted. Tried to create image.
Received E00070021 error message.
Uninstalled Disk Director 11 Home. Tried to create image. Received same error message.
Rebooted and tried again. Same error message was received. E00070021
Checked Windows Task Manager for applications running in background. Norton Utilities was the only one. Closed that application and tried to create an image. Same error message.
Using Windows Task Manager, under Processes there were many shown. The 53 were designated as:
System, Local Service, or Network Service. The remaining 37 had the System Administrator’s name.
What, if anything, should be done with these to test the system?
Did I miss anything?
Ol' H
When you say v11 you are referring to DD11 yes?
I don't have any other thoughts at this moment, other than;
Has TI 9 from within Windows ever performed correctly?
Were there any video card utility entries in MsConfig?
Have you tried plugging you external drive into a different USB port?
Do you have any card readers attached to the PC.
You mention System Administrators name - is this a work PC or are you the Admin for the PC? If this is a work PC you will need to check if th eIT department have enabled any group or user policies.
My bad….everywhere I used v11 I was referring to ATI v11 which I have on my laptop. I used Disk Director 11 when I was referring to DD.
Bad #2…..there is only one “user account” which is me with administrator function.. This is a home PC.
No card readers were attached.
ATI has worked for over 3 dozen times within Windows, using some combination of 2 USB ports in the front of my desktop.
We have reached a knowledge limitation…….video card utilities. Where do I find that information? Are the attached of any assistance in answering your Video card question?
February 2, 2011
Backed up C & F using Recovery Disk (original). Verified both archives with installed application.
Curious results: C: 1/5 17,889,554 KB Max Compression
2/2 14,417,270 KB Max Compression
Partition size on 2/2 greater than 1/5
F: 1/5 6,386,199 KB Max Compression
2/2 6,470,209 KB High Compression
Partition size on 2/2 smaller than 1/5
I didn’t try to restore for either image. Since the C: partition was expanded I’m puzzled as to why the size of the file after expansion is so much smaller than the before condition. The F: partition gave up space to C:, so I suppose the file size could be explained by the difference in compression selected.
February 5, 2011
I uninstalled and reinstalled ATI v9. Attempted to create image of Drive C. Application failed with the same error message.
Photos of screens in sequence. 1 – 5 Taken of monitor of the problem PC. Photos 6 – 8 taken of another PC. Both PCs were booted with the recovery CD. The problem PC’s display is almost impossible to use to create an image and the likelihood of a satisfactory recovery is very much suspect. As you can see, the display overlaps itself on the problem PC.
Unless you have another suggestion, it would seem my only recourse is to acquire other software which will work. I have checked out a trial version which does work. I’m sorry to say, I will probably not be back as an Acronis customer.
I very much appreciate the help you have given me. I regret a solution could not be achieved.
Ol’ Hokie
What is 1/5 and 2/2 referring to? Are these the dates of imaging or partition numbers? If so, 1/5 = 5th January?
I'm having difficulty matching your text with your photos.
To attempt to sort your problem out you need to stick (for the moment) to just one version of ATH, jumping between v11 and v9 isn't helping to pin down the problem.
Does this mean the Windows based version problems are now solved, and your main problem is now one of screen resolution in the Linux environment?
The E00070021 error message often points to a problem either with the disk structure or with the SNAPAPI system file which is the file that Acronis use to make the snapshots of the drive ready for imaging.
As DD11 would be using a different version to TI9 or TI11, this might be where the problem lies, especially if before installing DD11 TIH was working OK. For Windows you could look at installing an updated version of SNAPAPI 380
As far as the rescue CD is concerned.
1. Is this the first time that the screen resolution is wrong or has it been like this since you first purchased TI9/11?
2. Does the DD11 rescue CD have the same problem?
For the TIH CD there are some command line parameters that you can enter for screen size, however unlike TI 2010 and 2011 you can't easily embed these into the rescue CD, in other words you would have to enter the screen resolution instructions each time you run the CD. Other ways around this would be to see if Acronis could make you a special CD for your system, or try using the BartPE option - downloadable form your account. Have you installed the SAFE Media option on the rescue CD? If you have does it make any difference if you boot from this option choice?
Sorry for the confusion. Yes, the 1/5 and 2/2 are dates. 1/5 was the image created before the problem occurred. 2/2 was the image created with the Rescue CD; i.e., before and after the partition size took place.
The first 4 photos are a series of screens resulting from invoking ATI v9 using the bootable CD on the computer where the problem was encountered. Photos 6 thru 8 are a series of screens resulting from using the same bootable CD on another PC. Long story short…using the same CD, the screen is distorted on the problem PC but not on another PC. The conclusion I reached by this is that the problem is specific to the problem PC not the Rescue CD.
The use of ATI v11, run only from Rescue CD, was simply to see if (1) it would execute properly – to satisfy my curiosity, and (2) to specifically to determine if distorted display would occur with another version’s Rescue CD. Distortion occurred on the problem PC not on two other PCs. The “v11” of ATI use was for comparison only, not for solving the problem.
The initial problem still exists. ATI v9, invoked from the hard drive on the problem PC, still terminates with the E0007021 error. Using the Rescue CD, an image can be created; however, I believe the screen distortion is such that using the application would be limited only to the last resort. I’m unclear about the reference to the Linux environment? I’m assuming you are telling me that the Rescue CD creates a Linux environment. In any case, the execution of ATI from the hard drive is not possible, and using the Rescue CD, because of screen distortion, in intolerable.
The SNAPAPI file is new to me. How do I install SNAPAPI 380. I went to My Account on Acronis and failed to find anything helpful. With ‘download’ I get listings of updates to products I have acquired. Maybe I’m just search challenged .
RE: Rescue CD concern.
1. I have not tested the Rescue CD. When I acquired ATI v9, my son installed it and he doesn’t recall seeing the screen problem however, he admits he may not have tested it. I had never tried ATI V11 Rescue CD on the problem PC until after the issue occurred on the problem PC. It was done to for reason (2) in paragraph 3.
DD11 has a similar problem with the initial screen where the choice of invoking DD11 or continuing to boot is made. Once the choice of DD11 is made the next screen, listing the drives and options, is crystal clear.
How should I proceed? My guess, given my skill and ability, would be (1) install SNAPAPI 380, (2) SAFE Media option, (3) BartPE option, and (4) Special CD for my system. For all four choices, like entering command line parameters for screen size, I am ignorant as to what it is (e.g. BartPE option) and/or how to proceed and would appreciate assistance if you have the time. I realize you have been very generous with your help.
FYI – should we continue the search for a cure…. DD11 was uninstalled previously and remains uninstalled.
OK, setting the recue CD aside just for a moment.
If you click on the link in my post (SNAPAPI380) it will download the SNAPAPI file, all you need to do is unzip it and click on install.
Reboot the PC and see if the problem in Windows disappears.
The rescue CD environment is a Linux one. The BARTPe is Windows based and as it uses Windows drivers you shouldn't get a display problem.
The SAFE mode, doesn't use Linux drivers it uses BIOS calls instead, so if the boot up BIOS screen doesn't have a resolution problem, the SAFE mode shouldn't either.
Both the SAFE and BartPe lurks somewhere in your account.
BartPe will need access to either an XP CD or the 386 folder that might be installed on your PC, to make it's Acronis rescue CD.
With your version of the CD (I'm a little surprised that the DD11 one has the same problem) their are some command line parameters that can be added when you see the Acronis Loading..... message by pressing F8. I don't have the Linux VGA commands to hand, but have them at home.
I failed to find a link in your reply….how do I proceed?
For information: I have a SNAPAPI.dll. It shows version 3.10 Build 573
CD aside for the time being – the following for information in case it is needed later:
See attached PDF for all the I386s I have.
The DD11 Rescue CD is not a problem. The photos show the screens in boot sequence. As you can see, only the first has any distortion and it presents no problem in using the application. Only ATI haunts the problem PC.
In a rush - but see the attached screen snip for where the link is.
Here's what I get when I open the .png file. The same message which appears before it. I'm lost. Sorry to be so dense.
Ol Hokie,
If you click on the link in my post #17 (it should be in blue on your screen) as highlighted in the png of post #22 you should get the choice to download a zip file.
My error.... I miss understood the instructions. Downloaded and installed new driver. Attempted to backup C:\ partition. ATI failed with the same error message: F00070021. I really thought this was going to be the cure. :-( Any thoughts about what to try next?