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Error occurred while writing to the file.

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Using True Image 2010. This has been working fine for some time, but now comes up every time with this error.

Machine runs XP Pro SP3 , all updates, no viruses, etc. Operating system, and Acronis, is installed on the primary HDD, an 80Gb Western Dig IDE drive. Secondary has been used for backups and is a Maxtor 160Gb IDE. Drives are on the same cable, primary at the end, and both HDDs have CS jumper selected.

Got a log when I tried just backing up some odd files, rather the whole partition of the primary drive. It stated, "The request could not be performed because of an I/O error."

I have tried wiping the disk, erasing it, repartitioning and reformating it, and checking it with CHKDSK /R and also the Seagate HDD Diags. No errors reported. I can also copy files to the drive with Windows Explorer without difficulty.

What gives?

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I understand you ran Chkdsk on the backup drive. Did you run it on the system drive?

I didn't understand whether this was happening on specific files, or when you backup the whole partition...

Hence, also, is it a file backup or a disk/partition backup?

I didn't run CHKDSK on the system drive at the time, but did so subsequently and that also showed no problems. I tried a backup on BOTH specific files and the whole partition. The former gave me the I/O error message, the latter just said "Error occurred while writing to the file.".

You can get this error if ATI is encountering access right issues with the files to backup and/or access rights to folders where to backup.

Review the file security settings and see if you can find differences that could explain why some files or backups are failing.

Just to give further information re this problem...

The second (backup) hard disk drive was replaced with a brand new one, and the problem disappeared. Out of interest, the original drive was retested several times with different software. In multiple tests, one failure was encountered in CHKDSK but it could not subsequently be replicated: "The second NTFS boot sector is unwriteable,". Putting that cleaned, supposedly error-free disk back into the machine again, provoked the same Acronis error as before. Since the disk is out of warranty now, it will be trashed as it is clearly unreliable.