External Hard Drive not recognised by recovery CD - ATI 2015

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I have upgraded to True Image 2015, build 6525. My 4Tb Seagate Expansion Drive is not recognized by True Image 2015 recovery CD. It is recognized by 2014 recovery CD and ATI 2015 under Windows.

I have not tried other external hard drives, mainly because they do not contain backups.

Nick

Sab, 12/27/2014 - 22:41
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I have exactly the same problem with ATI2015. I have a 1TB Seagate Ext HD which it recognizes okay and a Touro Mobile Pro 1TB Ext HD which it will not see. ATI2014 see both okay and ATI2015 under Windows 8.1 but not from ATI2015 recovery CD. Unfortunately, this is only one of many issues that I am having with ATI2015. I have spent many hours trouble shooting for their tech department but not solutions at this point in time.

Best of luck for a solution.
Terry

Dom, 12/28/2014 - 03:14
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Same problem with a couple different external drives. Have an open high impact case with Acronis support. For me I have found my drives are recognized if I use the bootable media from TI 2015 build 5539 ( the inital 2015 build). The linux support changed after the original build and left out drivers that recognize some, if not all external drives.

Support initially told me to build a WinPe bootable disk instead. I argued that it is a pretty basic function of the software to be able to recognize from the bootable media a drive that is recognized by the resident OS and True Image 2015 running under that OS.

It took a couple rounds before my point was acknowledged.

No resolution yet

Dom, 12/28/2014 - 16:34
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If you can run ati2014, stick with it.I'm not being flippant. Stick with ati2014 if you can. So far, at2015 appears to be an 'off year' for ati.

Lun, 12/29/2014 - 22:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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I have 2 Seagate disks that it failed to detect- a 2tb and a 4tb disk. However it did detect a CNM 3tb USB disk. These are all USB 3.0 disks, so it is clearly not simply a USB 3.0 issue. I opened a support case and, after I had performed various tests, I was told that this was due to missing drivers in the recovery CD/DVD. As the 2014 version of the recovery CD works, I would have thought this was obvious from the off. Instead of which, I was asked to create a WinPE recovery disk and see if this works. It did, but it failed to detect my network. As I do regularly scheduled backups to NAS drives which Acronis does not recognise as NAS drives, so I need to find them via network places.

In speaking to support, this was recognised as a bug, and I was told that a fix would be available in the next maintenance release of the product, but they were unable to tell me when this might be available. However, they closed the case saying "Creating Win PE is not a workaround, it a solution that we offer in case any hardware is not detection using Acronis bootable media. You can subscribe to Acronis newsletters for information about build release or new version release. Acronis newsletters provide the latest information on new Acronis products, special offers, sneak peaks, exclusive discounts." I am a bit cross about this as I told them clearly that I consider the WinPE method as a temporary work around and not a solution. Ho Hum. I suppose this makes them look good for performance measurement purposes.

Nick

Gio, 01/01/2015 - 12:51
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The point I keep making with support each time they tell me to make a WinPE disc is that the basic function for which I use TI; imaging and recovery, should not be letting me make an image from which I cannot recover. I am on the 3rd case on this same initial report because they keep closing them saying the same thing. I am a longtime customer who used to trust and rely on this software. With the crippling of TI 2015 versus TI 2014 and this failure to recognize a drive on which it successfully places an image; I've lost the trust. Next time I upgrade I hope that I can find a better product.

Ven, 01/02/2015 - 12:53
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I also upgraded to TI 2015. Being a long term customer and having used Acronis products for years, I expected it to work at least as well as TI 2014. Was I ever surprised. Even though it had a new interface, I found that functionality was removed and I am having the same failure to recognize a drive on which a valid image is stored (actually two Seagate drives - neither one recognized). I found it necessary to revert back to TI 2014, as mentioned by others and it works flawlessly. Unfortunately, I waited a little over a month to actually check the boot disk, so support will not help without charging me. Not interested. Any company with this policy is not one that is in need of my business. There will be no future upgrades with this product. Avoid TI 2015 at all costs.

Mer, 02/04/2015 - 03:14
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Hello Michael,

I've send you a private message with a possible fix for the problem. Please check your inbox.

Thank you.

Mer, 02/18/2015 - 15:17
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.