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Failed to download the new version

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My Acronis True Image 2014 Premium notified me a new version was available to download.
When clicked "download" it failed by saying my internet access could be unavailable or Anti-virus SW could block this download.

I did have internet acess. I also disabled my Symantec Endpoint Protection.
But the download still failed.

Event code: 0x01410002+0x005659E0+0x005659E2

Anyone has the similar problem?

Thanks.

0 Users found this helpful

У меня было так на ноутбуке самсунг.пробовал 4 раза,до половины загружается и выдовало такую же ошибку.Я в брэндмауэре разрешил доступ к ATI и выключил антивирус Norton Internet Security,и все сразу загрузилось и установилось.Была сборка 6614,обновился до 6673.

Thanks. Can I have your comment in English so that I can follow? The Google translate doesn't do good job. Thanks again.

Try downloading the updated file from your Acronis personal account and to the upgrade yourself.

46966: Acronis True Image 2014: Updating to the Latest Build

46929: Acronis True Image 2014: Installation Over a Previous Version Fails