Failed to upload data to Data server. Check your Internet connection or try again later.
I keep getting a failure each time I try to do an on-line backup. I get Failed to upload data to data server. I look up the error for some resolution and get "There is no information about this error available now. You can use the links below to search for any additional information that might be available."
This happens most all the time. I have another PC connected to the same LAN and it is having no problems doing an on-line backup. Can anyone help?? Thanks, Mike
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Colin,
Thanks for the input. Did what you recommended, but still the same issue. I even watched the process of the backup which failed after laboring for almost two hours. In the past I have actually deleted the online backup and started new. The message indicates that it is losing connection to Acronis data base server. I know that I have constant contact with the internet. I am using Kaspersky Pure 2.0 as my anti-virus and the firewall is allowing Arconis OLB to pass. Could it be some registry setting that is causing the failure. Should I go ahead and do a rebase line (backup the data, format thedrive and reload the OS, software, and data)? I am using an SSD drive; would this be an issue? Thanks, Mike
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Michael,
As it seems to be more likely a traffic problem to the Acronis Cloud, I think a support call might be needed. There is one thing I can think of are the network card settings the same as your PC that has no problems, and, are both PC's plugged into the same speed port on your router? By that for example my router has one 1GB port and three 100MB ports. Sometimes I get congestion with some programs on the 100MB ports as my router seems to have a priority system built into it.
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Colin,
I checked the network card out and just for giggles set it to 1GB instead of auto. My router and switch have all port capability of running GB speeds. I don't see any congestion and still have the same problem. I think you are correct, it is time to pay for a support call to tech support. Thanks again, Mike
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