File Backup Fails - no relevant KB on error codes
Running a file backup - backup fails - following information available from event log. KB search on error codes returns information relevant to Exchange and VMs not applicable to this situation NO VMs or Exchange present.
CHKDSK shows no bad clusters
Any advice?
The file is corrupted. (0x4000D)
Tag = 0xB767A99724C1C105
Error occurred while reading the file. (0x40001)
Tag = 0xAEF9E10E2871B7CD
The file is corrupted. (0x4000D)
Tag = 0xAEF9E10E2871B465
The file is corrupted. (0x4000D)
Tag = 0xAEF9E10E2871B26D
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x0004000D
I believe it to be fairly near the beginning of the backup process - further log information appended below.
<?xml version="1.0" encoding="UTF-8" ?>
Create Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">C:\Lightroom\
C:\Users\
</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"Tara_inc_b9_s2_v1.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/>Exclude: <indent value=10><textcolor value="navyblue">System files</textcolor></indent><indent value=4><endl/></indent><endl/>" />
AQUAPAEfzYsux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=
Tara,
Save the log file and attach it to a post. Pasting the log does not work well.
Sorry - file attached.
Tara,
It looks like you are backing up two folders: C:\Lightroom, and C:\Users.
I would suspect that you have a file(s)/folder(s) that have an invalid name or a locked file/folder that Acronis chokes on.
My suggestion would be to try each of the two folders individually to try and pinpoint the offending file/folder.
If the C:\Lightroom folder contains the error, look at the folder names contained within it for any unusual names. You could also try an individual (or small groups) folder backup of the folders contained in the parent folder until you can pinpoint the offensive file/folder.
It is also possible that a program is locking a folder or file and Acronis does not have the ability to access or read it. Check to see what programs you have running in the background that could possible be holding any folders or file open.