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file not opening

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I have a problem,
I installed acronis true image home 2012 on a new computer and making a backup is no problem. But when I want to recover that backup on the computer something goes wrong. At first, the computer starts up again (as it should do) but then it stops and after a few minutes it sais that it can not open the backupfile. So what's going wrong??? Thanks for your help.

grt. Jerome

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Where do you store the backup file? Can you navigate to that backup file using Windows explorer? Can you doubleclick on it and open it?

I stored it in another partion than the partition I want to restore. The backup is about the C partition and I stored the backup in D partition. And Yes, I can find it and open it. I also tried to store it on an external drive and even then the result is the same!!! My computersystem is Windows 7 64bits

Is the D:\ partition on the same disk as the C:\ Partition? That would not be recommended.

It isn't the source of your issue, since you have the same problem when you use an external disk.

Try to boot the computer on the Acronis recoveryCD, and to the restore from there.