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Fit-PC3 Not Booting Rescue Media

Thread needs solution

I've built several USB rescue media that boot fine on a regular Dell PC, however whenever booting on the Fit-PC3, it just hangs immediately after displaying "Starting Acronis Loader..."

I've tried various startup parameters but none seem to make any difference. Any suggestions would be appreciated!

Thanks.

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Hello Alistair,

Welcome to our Forum, we're glad to greet you here.

It looks like the hardware conflict, and we have a several ways to solve the issue. I would like to send you the updated bootable media based on another kernel, so you could test it, and let us know whether the issue remains. But in order to do it I need to know your product serial key. Could you please send it to me via PM?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Yana, for some reason I'm no longer able to PM you. I have the ISO image you sent but appear to be having trouble applying it to the USB drive I have, any suggestions?

Thanks.

Can i also have a an updated Copy of the bootable media, TI Home 2012

Hello Everyone,

Thank you for posting on our Forum, we'll be very glad to assist you with your requests.

Alistair, please accept our apologies for Yana's unavailability. Should you have any inquiries or request further assistance please feel free to send me a PM in the future, and I will be very happy to respond.

To successfully boot from an ISO format of Acronis Rescue Media, we advise burning the file onto a CD/DVD, as the necessary Linux-based boot files are not present in a standard ISO file for you to simply extract the ISO contents to a flash drive. Please refer to our Knowledge Base article that provides the relevant links to download open-source ISO-burning software, as well as, for instructions on alternative methods that can be carried out from the command-line in Windows.

However, there are third-party tools that can be utilised to burn ISO files to flash drives, one of which you can download from this website. Please take care to follow the instructions on that same page. In case you do encounter any issues whilst performing the instructions, contact me directly and I will happily assist you in the process.

mbathen, please download the latest Bootable Media that corresponds to your product directly from your account. You can follow this Knowledge Base article to help guide you step-by-step. Should you encounter any issues with your Acronis Bootable Media, even after downloading the latest build, please send me a PM along with your serial key for your product, and I will provide you with a different build of of the same Bootable Media for you to try out.

Please do not hesitate to contact either me directly or Acronis Customer Central, if you do have any other questions or issues concerning any of our products or services.

Kind regards,

I also have same problem after using Acronis 2012 with latest built. After using image on cd or usb bootable, the fitpc3 gets frozen on message "starting acronis-loader".
Please let me know how to solve this problem.
Thxs!
Onno

This is a real problem and it seems multiple users are affected. I recently bought a fit-pc3 device and I need to be able to use the Acronis Rescue CD to back it up. I have had the same experience as the other posters: The CD boots but hangs on "Starting Acronis Loader...".

I have made CDs using the Bootable Rescue Media Builder and also from the latest Bootable Media iso that corresponds to the "Acronis True Image Home 2012 Standard" product downloaded directly from my account page. The result is the same. Please send me a different build of of the Bootable Media for testing. Volkan, I have sent you a PM with my serial key via PM.

Thanks.

Hello Edison,

Thank you for using Acronis software.

I suggest using the bootable media from True Image 2013 by Acronis in order to test the latest build on your system. You can download your trial version here. After registering the trial in your account, you can download the bootable media from there. 

Find the limitations for Acronis trial versions in this article from our knowledge base.

Please let me know if you have additional questions.

Thank you.

I have the Acronis Upgrade to 2013 and am dissatisfied that there does seem to be an incompatibility with both windows 8 UEFI use from the USB media to image those PC's (which is WHY we obtained the upgrade, and yet still cannot make images of those units),
since then we have began obtaining FIT PC3's to find this same issue as reported in the thread, the device hangs on "starting Acronis Loader"

So it is not solved by trying the 2013 version.

Please indicate what steps may be necessary to get compatibility, as I have at the very least perhaps 100 more of these going to a client and imaging capability is very important to us for efficiency in readying those for delivery.

Emails to the manufacturer have gone unanswered, it appears that they seem not to care about it.