Folders start dissapearing AFTER succesful recovery of TIH 2010 BackUp
Hi,
I recovered a complete BackUp, which was created with True Image Home 2010 on the very same drive, it was sucessfully created from. This was done with the "sector-by-sector" option. After I used this drive on the same maschine, as it was used and backed up before, some folders are displayed but not accessible. If I check the used/free space on the disk, it shows a amount of data as if the folders are present on the disk. But when i hit die refresh button (f5) in the file explorer, suddenly the folders start disappearing (suprisingly not all at once, but every time i hit f5) and the used space info of the drive is decreasing.
Running "scandisk" doesn't restore the folders, even if running scansisk is the first thing after i freshly restored from the back up.
When recovery is run normally (without sector-by-sector option), i get errors, when the corresponding folders should be restored.
When I try to mount the backup image, it shows the same behaviour like the recovery with sector-by-sector option, meaning folders start disappering.
I tried all options above with TIH 2014, too. The results were the same.
BTW: Windows 10 is used.
Has anybody faced that kind of awkward behaviour, too, and could give me some advice ? This would be highly appreciated :)


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I don't believe this is an Acronis behavior (folders disappearing after restoration). Perhaps they are flagging by your antivirus and being automatically cleaned/deleted? Or could there be malware at play? Or do you have another sync script or application that may be synching folders and causing this behavior as well?
Once a restore is complete and the OS is booted, the OS and applications running in it are in control.
Could you identify some fo the files/folders that are diappearing with some screenshots for reference (before and after they disappear).
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Hi,
thanks for your answers and sorry for the delayed response, but I'm trying different option to recover the data regarding to your advices and a complety run of recovery takes some time.
- The backup was taken from a running windows 10, so your information about the hybernate mode / fast start is important (especially as I usually made my backups with the Boot CD to prevent OS-interference with the files), but I guess, the cause could be, that win 10 in general is not supported. One thing I remember: Most folders were edited (removed subfolder, climbed up the hierarchy etc.) just before I started the backup prozess.
- the installed virus scanner was up to date on the machine, but I guess, I was a little late on system updates :L i'll run an additional stand alone virus scanner ...
Up to now, I've not been able to restore the data. I booted the native Acronis OS (Rescue Disk) and did an run with "sector-by-sector" option. After that, I booted an ubuntu derivate (lubuntu, i guess) and saw the disapperaing folders as mime-type "corrupted". After that, I booted with Windows 10 an the first thing, I was offered when connecting the restored drive, was scandisk to repair the disk. I took a look at the parent folder an every folder was there. After refreshing the view, everything was gone again. Then I started scandisk and the used space decreased.
During my next try, I will run repair option under ubuntu after sector-by-sector recovery, because windows didn't do the job obviously. :)
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Hi again and sorry for the delay!
Well, i did some stuff with linux, windows and the acronis boot cd, but to keep it short: No Success. Luckily I found some files and folders in an older, not totally outdated virtual machine, so this story hasn't a really bad ending.
But still bad enough though, that I won't use Acronis products anymore. The fact, that plenty os have integrated more solid backup and restore options, and the experience, that an Acronis product does not warn me, that it isn't designed for a os, it runs on, and an recovery run with a backup, which had datavalidation option turned on, using sector-by-sector method ending in data loss, offers too many reasons, not to feel safe anymore.
But anyway, thank you for the support !
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S.D. If you still have the Acronis backup image file (.TIB) that holds the missing folders / files, then you can still recover these by using either the offline bootable rescue media, or if you have ATIH running within your Windows 10, by double-clicking on the .TIB file and using copy & paste to copy the folders to another location such as on a spare drive etc.
With regards to integrated backup and restore options in different OS, you are welcome to use these alongside other applications and have enhanced protection, but generally you will find that such integrated tools are far more limited in scope than applications which are designed for this purpose.
If you were to try to install either ATIH 2010 or 2014 as a new application on Windows 10, then you would be told that it is not compatible, not by Acronis, but by Windows 10 itself based on the OS requirements not being satisfied. If you have it running on Windows 10, then this is either because it has come along when you upgraded from an ealier version of Windows, or you have bypassed the Windows compatibility checking mechanism.
Good luck with any other backup & recovery product you decide to use in the future.
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