Getting started + FAQ (please read BEFORE YOU POST)
1. I just purchased Acronis True Image 2014. What steps should I take to use this software?
a. Register your serial number
b. Download the latest version from the registration site.
c. Install the software (an un-install of a prior version may be necessary)
d. Create a new Bootable Media. Add version, build & serial number to CD label.
e. Boot from the rescue media and make sure that it can be used when needed.
f. Perform a disk backup which includes all partitions.
g. Perform some type of test restore from backup file to assure a recovery is possible.
h. Check this article that has general product description, how-tos and known issues.
2. Why do I need to create the bootable rescue media? When should it be used?
The standalone version (Acronis Bootable Media) of any Acronis backup product is an exclusive recovery environment for restoring images. Additionally, it allows you to create images, clone hard disk drives, partition new hard disk drives without having to boot into Windows. It has the same graphical interface as when you run your copy of an Acronis backup product under Windows. For additional information youcan refer to this article.
3. Why is validation important?
Validation checks whether you will be able to recover data from a particular backup version Check this comment for more information.
4. Why should I perform a test restore? Isn't validating the backup sufficient to know that the restore will work when needed?
Validation cannot give you a 100% guarantee that the backup is not corrupt. Performing a test restore will allow you to cover that little percentage not covered by validation.
5. What is the difference between exploring a backup file and mounting an image?
Mounting of an image is done through the Acronis software and exploring can be done through Windows. You can read more about it in our web help.
6. How do I post about problems that I have?
Provide a detailed description of the issue, include the full error message and Acronis System Report report. Keep in mind that technical troubleshooting is not possible on Forums. We can only suggest to try known solutions available. For any troubleshooting you will have to contact our Support Team.
7. How can I contact support?
If immediate assistance is required or you were not able to resolve the problem in the forum, a support case can be created by logging in to Acronis web-account->Get support>Click on the Start Here button->Navigate through the wizard.
Check this link for more detailed instructions.
8. Where can I download the latest build, bootable media and the User Guide?
In order to have access to the latest build of the program and the bootable media, please register the software first. After that, you will have access to them from the My Products&Download section in your user account. The user guide is available here.
9. I own an OEM version powered by Acronis. I have a technical issue with it.
Support for OEM versions is provided through Acronis Knowledge Base and Acronis Support forum. If you are an OEM end-user, please contact your hardware manufacturer.
10. What type of Support programs are there for Acronis True Image Home products?
Knowledge Base and Forum support are free. After purchasing the program you are entitled to 30 days free e-mail and chat support. After that, you can purchase a Per Incident Support number. Please check this table and the following article for more information.
11. How can I clone the hard drive in my laptop?
Please use this tutorial for detailed instructions.
12. How can I create a backup with Acronis True Image Home without installing the program.
Once you have purchased the program you will be given a serial number. Create an account at www.acronis.com and register the serial number. In your Acronis account navigate to the My Products&Downloads section and download Acronis bootable media in ISO format. Burn the ISO image to a CD/DVD and boot your computer from it. The program will be launched from the bootable media without using Windows. You can then create a backup.
In this article you can find further frequently asked questions and useful guides.