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HELP! Over 2 hours 'Operations are in progress, please wait...'

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Looks like I'm out of luck for 'support' by about 6 days. I purchased the software (along with my new computer) 1 month and 6 days ago... and looks like my support was only 30 days, REALLY?! :FAIL:

From what I can read on the web, I am SOL with this issue I have to let it run its course because I can reboot and it will continue this again. I only know this from complaints I have heard because NO ONE from the company replies other than to refer them to an article online telling them to uncheck a 'verify' option that I can't reach until it STOPS trying to finish its mystery 'Operations'. Which OTHERS claim still doesn't fix the issue.

Anyone know how to STOP the operation so I can REMOVE the program.

And also, if I purchased this June 22nd--two licenses--can I get my money back if my 'support' expired on July 22nd?

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Welcome DarthMom,

Looks like this is your first experience with Acronis software. Sorry if it's been a little frustrating. 30 day after purchase support is typical of most software. Acronis wants you to have a good out of box experience so hopefully the communities user's, MVP's and Forum Team can help you.

To do that we need some basic information:

Your OS win7?

The build # of the Acronis version you are using

It's recommended to download and install the latest build (currently 7133) from your user account profile. The behavior you describe has been a problem for some, and is set to run by default. Unchecking this option under Validation Settings does alleviate the issue, and if memory serves, the default check for this operation to be performed was removed in the build 7119 prior to 7133.  

*** Confirmed build 7119 - Default settings of an archive validation have been removed to prevent the operating system from hanging at the "Operation is in progress" stage during shutdown.

I'll make sure someone from the Forum Team follows up with you. 

Hello DarthMom,

Thank you for posting your Question. 

Please accept my apologies for your issues with Acronis software. Information about how to contact our Acronis Support, you will find in our Customer Handbook.

I want to thank for the help shadowsports.

Your initial problem is described in this article from our Knowledge Base.

If you need additional help, please contact our Acronis Support, using an PPI (pay per incident) from my account, support tab. If you encounter an confirmed software problem, the costs for this PPI will be refunded. 

But before going this step, please ensure, that you are using the latest build of your Acronis Software. Then download and install the latest update of your product.

If there is anything else, we can do for you, please let me know.

Thank you.

I recently upgraded to ATI 2013 hoping that the extremely annoying "Operations in progress" hang on shutdown problem would have been corrected. It has not. System will still hang indefinitely (over 12 hours) 4 out of 5 times that the system is shut down. I have been following all the forums but it does not appear that this issue has been adequately addressed.
I'm running Windows 7 (64-bit), ATI 2013 Build 5551.

Rather than manually powering off the computer, I have resorted to killing the Scheduler service as part of a shutdown script. This works but is not very elegant.

Isn't there a better solution for this "designed behavior" ?

Bill,
I suspect you are validating after image creation and then attempting to shutdown before the operation completes? Please see the bottom of page 67 in the 2013 User Guide. I suggest that you try tailoring validation to meet your use or schedule. If this doesn't address your issue, please let us know.

Nope. Already turned validation off. Running it manually. No task except scheduler running.

Bill,

You could download the Acronis "Schedule Manager" http://kb.acronis.com/content/1859 and http://kb.acronis.com/content/1621, and use it to list the scheduled tasks. It is a pain to use, but can shed some insight into why this is happening to you. You may have a "ghost" scheduled task that is running or attempting to run.

I have successfully used this command line utility to "zap" all my scheduled tasks, stop the service, remove the service, re-install the service, and restart the service, then using True Image, re-create the deleted schedules for each task, and this issue stopped happening for me.

If you remove the "scheduler" and can not re-install it using the "Schedule Manager", you can download the latest copy here: http://kb.acronis.com/content/1518

Great! This appears to have worked. The "latest" version referenced (http://kb.acronis.com/content/1518) is older that the one I removed. 1.0.0.467 vs. 1.0.0.473. However, it seems to work just fine.

Thanks for the help.

Bill,

Since the scheduler you installed is older, you may want to consider a repair installation of 2013 to see if the newer scheduler gets installed. I would have thought Acronis would have the current version of the scheduler in the link.

I have brought this to the attention of Acronis personnel for review.

If you are sure you are not having any problems with the older scheduler program, you may want to leave it as is.