How do you reboot for restore?

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Here's the background:

I've used acronis for years in windows XP and it worked well. Then I bought a new Dell laptop that came with Vista so I upgraded to Acronis 2009 so I could use it with my new laptop. Unfortunately, it has been a nightmare from day one, backing up and now restoring. I contacted Acronis support at the time. Their support appeared to be resolving an issue of their choosing rather than my issues, so after wasting tens of hours trying to resolve the problem, I gave up. As a result, I've only backed up once since I bought the product in about March 2009. As anyone can see, this product has been useless to me since I bought it. Fortunately, I have not had the need to restore that old backup until now.

Now the issue:

It is 3:00 am now local time and I'm still trying to restore the only backup I succeeded with more than a year ago. After going through the setup for restore, an icon appears on the taskbar saying that operation has stopped because reboot is required. In the XP version, it would automatically reboot and do its thing, but not the 2009 under Vista. I have not been able to figure out how to start the reboot. I tried restarting my computer, but that only ends the whole process.

Can someone please tell me how to get the restore to proceed from this point so I can restore the only old backup I have and hopefully start the process of recreating everything I have done for more than a year which I wasn't able to back up? I promise I will find an alternative method of backing up instead of spending tens of hours with this product. I had intended to send this to Acronis support, but there is a notice to use chat instead of webform, but they lacked the common sense to tell you how to do that so you don't spend hours trying to figure it out on your own knowing that not everyone has the time to use that feature regularly.

I and no one should have to spend so many hours on a simple task as restore, should we? Hopefully, acronis support will read this an help me complete the restore and I promise to leave them and this software alone for good. I'm so pissed off right now.

Dom, 05/16/2010 - 10:12
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I fully agree with you Isaac.
I hav just spent around 12 hours this last week trying to get my AHI 2009 to back up something to my second hard drive.
I have not yet succeeded, even after following KB note 1514 and also updating to build 9809.
I keep on getting the persistent error message: 'Failed to read from sector !bla bla ! on ..disk 1'

Now I cannot figure out whether I have installed the SnapAPI driver as listed in KB 1514.
Anyway, after multiple reboots and retries to do a simple back up of my documents, I still have not performed one single back up of any kind, since I first purchased this product in 2009.
I'd really like a refund right now because I have absolutely no confidence that this software will ever work, especially since the slightest thing will no doubt trip it up. The 'thing' is within the software.
My hard drive is essentially brand new. I tried the chkdsk routine to find there is no problem with the drive. All the problem is with this Acronis software.
Result: a waste of my life.
So far , also a waste of money.
The problem I have MUST be a recurring one with many users. Acronis must be aware.
So, why is it not easy to find anything more helpful to fix this?

Dom, 05/16/2010 - 11:44
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The reboot is to load the Linux recovery environments since Windows cannot be running when the active partition is restored. You can load the recovery environment and do the restore by booting with the TI recovery CD and entering the restore information rather than starting the process within Windows.

I'd suggest booting up the CD, locating the archive and then validating it before attempting the restore since it appears you have never done a restore on the machine with TI. If you can't validate the archive a restore will fail and you will be left with nothing on the partition since one of the first steps TI performs is to delete the existing partition.

Dom, 05/16/2010 - 14:22
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Seekforever wrote:

The reboot is to load the Linux recovery environments since Windows cannot be running when the active partition is restored. You can load the recovery environment and do the restore by booting with the TI recovery CD and entering the restore information rather than starting the process within Windows.

I'd suggest booting up the CD, locating the archive and then validating it before attempting the restore since it appears you have never done a restore on the machine with TI. If you can't validate the archive a restore will fail and you will be left with nothing on the partition since one of the first steps TI performs is to delete the existing partition.

Thank you both for your responses. But what is TI, and TI machine?

Dom, 05/16/2010 - 15:18