How does one get a reply from Acronis Support

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For a month now I have been trying to get a reply from Acronis Support , without success.

They don't even acknowledge my query !

Every time I create an image of my C Disc I find that the program sends an email to Acronis Support detailing what has been done.
Thats fine, except that it doesn't get there ! I get it back as undelivered.

I have sent a number of requests to Acronis asking why and what do I do, without any reply at all.

Can anyone help or tell me how to get Support to reply.

Many thanks

Bill

Ven, 02/19/2010 - 11:15
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Have you tried Live Chat support or sending a PM to one of the Acronis Moderators?

Ven, 02/19/2010 - 17:54
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Bill Honey wrote:
For a month now I have been trying to get a reply from Acronis Support , without success.

They don't even acknowledge my query !

Every time I create an image of my C Disc I find that the program sends an email to Acronis Support detailing what has been done.
Thats fine, except that it doesn't get there ! I get it back as undelivered.

I have sent a number of requests to Acronis asking why and what do I do, without any reply at all.

Can anyone help or tell me how to get Support to reply.

Many thanks

Bill

I haven't read of anyone else reporting that the software sends an email to Acronis upon making an Image of the system. What version and build number of True Image are you using?

Ven, 02/19/2010 - 17:57
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I think it's part of the Customer Experience Program. If so, that option can be enabled/disabled in the program's settings (under Feedback). It doesn't say it sends the data via email, though.

Ven, 02/19/2010 - 18:24
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Could this be the task action log that can be emailed back to you after it has run?

This is an option that can be switched off, though it doesn't go to Acronis but whatever email address and authentication the user has entered into the OPTIONS menu.

Does the email look similar to this?

1 Information 2/20/2010 6:51:15 AM Operation Data_F_H_I_int started.
2 Information 2/20/2010 6:51:15 AM Priority changed to Low.
3 Information 2/20/2010 6:51:16 AM Analyzing partition '0-0'...
4 Information 2/20/2010 6:51:17 AM Analyzing partition 'O:'...
5 Information 2/20/2010 6:51:17 AM Analyzing partition 'C:'...
6 Information 2/20/2010 6:51:19 AM Analyzing partition '1-2'...
7 Information 2/20/2010 6:51:19 AM Analyzing partition '0-0'...
8 Information 2/20/2010 6:51:20 AM Analyzing partition 'Q:'...
9 Information 2/20/2010 6:51:21 AM Analyzing partition '0-0'...
10 Information 2/20/2010 6:51:21 AM Analyzing partition 'F:'...
11 Information 2/20/2010 6:51:22 AM Analyzing partition 'H:'...
12 Information 2/20/2010 6:51:22 AM Analyzing partition '3-6'...
13 Information 2/20/2010 6:51:22 AM Analyzing partition 'Y:'...
14 Information 2/20/2010 6:51:22 AM Analyzing partition 'I:'...
15 Information 2/20/2010 6:51:22 AM Analyzing partition 'Z:'...
16 Information 2/20/2010 6:51:22 AM Create Incremental Backup Archive From: Data (F:), Electronics (H:), Progra... To file: "Q:\My Backups\Data_F_H_I_@date@.tib" Compression: Normal Comments: "Weekly full + increments"
17 Information 2/20/2010 6:51:22 AM Pending operation 143 started: 'Creating partition image'.

Ven, 02/19/2010 - 21:46
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all!

I'd like to thank you for opening the thread and many thanks to bodgy, MudCrab and DwnNDrty for kind assistance.

I just would like to assure you that our software doesn't send us any e-mail reports by default. The only message it may send is the e-mail notification, which is set by user and sends the letter to the specified e-mail address (please check chapter 19.2.1 in the User's Guide). bodgy, thank you for the suggestion, looks like that helped to resolve the issue.

Dear Bill, thank you for reporting that the issue got resolved and please accept our apologies for the inconvenience you have faced with support. I regret we didn't know about it earlier and couldn't assist you in a timely manner. I have searched our support tools and unfortunately couldn't find any data related to support sessions opened by you as well as any additional threads on Forum. Could you please specify me these details - I'd like to review it and forward to the Management team so that they could take an action on this.

Also please keep in mind that you can contact support directly for immediate ongoing assistance - they will be glad to help you and guide your case till its complete resolution.

Thank you in advance!

Gio, 02/25/2010 - 14:23
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I have a Ruined Hard drive and Need assistance Now! But this site does Not appear to care about their customers.
I was running out of disk space so I could not defrag my disk so I restored to my new disk temporarily installes on a usb port.
After I defragged I tried to restore my original drive, and Got a MBR Failure! I was able to recover but the Fat16 partition which contains system information from computer manufacturer appeared to be gone i.e. there was no drive letter,
example C: windows NTFS d: fat16 diagnostics and other info.
How do I recover from this disaster
oh yes I am using TI 11 Home

Mer, 01/05/2011 - 19:25
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William,

Are you using v11 or 2011 of True Image they are not the same.

What type of image did you make, a complete disk image or a c:\ partition only image?

Mer, 01/05/2011 - 20:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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I did both actually.
I made a clone to an external drive, with the intention of installing it when i verified it was right.
I decided to try and change the size of the C: partition (Iwas cloning the same data back to a lrger C: partition, intending to leave the D: the same size.
It finished the restore and then I got the Boot failure No Boot Record or something to that effect. When I booted from Acronis cd, I dicovered That What Should Have been drive C: Was Now H: ( the external I had cloned To. S iRestored From an earlier Save. It restored Most of the Data But Where There Had Been a partition labeled D: There was a blank partition.

Ven, 01/07/2011 - 19:10