How to get FREE 2012 Plus Pack upgrade?
I purchased Acronis True Image Home 2011 on Aug 12 and the Plus Pac on August 14. Received the email for the free Home 2012 upgrade and all worked fine.
Am I eligible for a 2012 Plus Pack upgrade? Haven't received any emails about that.
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I have exactly the same problem.
I upgraded to to the 2011 version in the last few weeks in response to the promotion.
When the 2012 upgrade was announced a few days later I was readying to say 'what about me?' when this free upgrade offer arrived.
Hopefully management is aware and doing something about this lack of coordination.
I realise this is off topic but is anyone at Acronis working to solve the opacity of this web site?
I've spent a considerable time going in circles trying to find some way of submitting my problem before eventually and fortunately landing here.
Hopefully those that actually work and achieve behind the scenes react to these pleas and alert management.
- Accedi per poter commentare
I have exactly the same problem.
I upgraded to to the 2011 version in the last few weeks in response to the promotion.
When the 2012 upgrade was announced a few days later I was readying to say 'what about me?' when this free upgrade offer arrived.
Hopefully management is aware and doing something about this lack of coordination.
I realise this is off topic but is anyone at Acronis working to solve the opacity of this web site?
I've spent a considerable time going in circles trying to find some way of submitting my problem before eventually and fortunately landing here.
Hopefully those that actually work and achieve behind the scenes react to these pleas and alert management.
- Accedi per poter commentare
Barry Henley wrote:I purchased Acronis True Image Home 2011 on Aug 12 and the Plus Pac on August 14. Received the email for the free Home 2012 upgrade and all worked fine.
Am I eligible for a 2012 Plus Pack upgrade? Haven't received any emails about that.
I upgraded to 2011 a few weeks ago, and then saw the email about 2012. I just opened a support ticket via http://www.acronis.com/my/cases explained the issue, and they got back to me with a new key within a few days. Not sure what the criteria is to be eligible....good luck!
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Hello all,
Thank you very much for your posts. I will definitely help you.
If you purchased Acronis True Image Home 2011 from an official outlet between July 23 2011 and August 23 2011 at full price, you are eligible for a free upgrade to Acronis True Image Home 2012. We also have an extensive upgrade guide available here.
You can always get in touch with our Support team directly if your case is not covered by the Knowledge Base article I mentioned.
Please let me know if you have additional questions.
Thank you.
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But I think the OP already received his free update for ATI Home 2011, and is asking about the Plus Pack...
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Barry H wrote:I purchased Acronis True Image Home 2011 on Aug 12 and the Plus Pac on August 14. Received the email for the free Home 2012 upgrade and all worked fine.
Am I eligible for a 2012 Plus Pack upgrade? Haven't received any emails about that.
Yes! I put the 2011 PP Serial Number into the space on the web page that you used for the TIH upgrade and got a SN for the PP 2012 SN. :)
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