How to open a backed-up file?
I would like to open a file that I backed up as a file backup. Following the instructions, I opened the File Recovery window, selected the file, clicked "View Versions", selected the desired version, then clicked "Open". When I do this, I get an error box with what appear to be Japanese characters. There is a button (in English) saying "More details". Clicking that brings up the message "More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x006408CB+0x00640245+0x00640246+0x00640004+0x0000FFF0+0x80070057. When I go there, the page says "We are sorry. There is no information about this error available now." I've tried opening several different files (txt, rtf, Excel), always with the same result.
Does anyone know what the problem is?
I checked the file and it validates. It has a standard name (D_full_b1_s1_v1.tib) and is about the right size. If, in Windows Explorer, I double-click the tib file, it launches Acronis, but nothing more happens.
Another thing: The Acronis help pdf says (p. 95) "You can also recover the version by dragging it into a selected folder in Windows Explorer." However if I click on the version and try to drag it, nothing happens.
Click on link #3 below and look at item #5 which offers several methods of restoring one file or folder, etc.
Thanks for the link - I see you are a prolific expert in this area!
Your Figure 5 illustrates exactly what I'm trying to do. My screen looks just as your illustration. The only problem is - still! - when I right-click the file and choose "Open" in the dialog box, instead of "the files will open inside the default program used to open that specific file type", nothing happens. It's not a question of file type association - if I double-click the current version of the same file in Windows Explorer, the file opens using the default program. The only way I can find to open the backed-up file is to choose Recover, then choose a new location (to avoid overwriting my current version of the file), saving it there, then opening it. It works, but I'd really like to inspect the files within Acronis without having to recover and then open then.
There's apparently some problem with my particular instantiation of Acronis. Perhaps I need to un- and re-install it?
Coffent,
Just run the installer again, it will offer you a repair option, run that first before going the full uninstall/reinstall route.
I downloaded the latest installer from the Acronis website and ran the repair, but it hasn't helped. I think I'll try (tomorrow) a full un- and re-install.
I downloaded the latest installer from the Acronis website and ran the repair, but it hasn't helped. I think I'll try (tomorrow) a full un- and re-install.
In that case I would also run the cleaner as well and make sure you follow the instructions.
I uninstalled Acronis, then used the cleaner as you suggested. I reinstalled it using the installer I downloaded yesterday. As before, I clicked on the name of a previous files backup, which opened a screen showing all the files in the backup. (1) I chose a simple txt file, right-clicked it, chose "Open", and as before, nothing further happened. (2) I then chose "View Versions", and from that picked the same file and chose "Open". As before, I got an error message with Japanese characters.
Next I made a new full file backup. Using procedure (1), I got the same result - nothing. Using procedure (2), I got another error message, though this time it was in English. It said "Cannot find the file or folder. If it is located on a removable media or remote storage [it isn't]....try again. K:\BU-Acronis\cDat\cDat_full-b1-s1-v1.tib\[a long series of alphanumeric characters]\D:/cDat/Help/&Help.txt." Clicking "Knowledge Base" brought me to the same "We are sorry" screen as before.
In the above, K:\BU-Acronis\cDat\cDat_full-b1-s1-v1.tib is the path to the backup file and D:\cDat\Help\&Help.txt is the path to the file I tried to open (though note the forward-slashes in the error message). Thinking Acronis might be having a problem with the file name "&Help.txt", I tried two other files with more conventional names. Once again I got the error message in Japanese.
when looking for the file within the backup, the first part of the path should be \users\your user name\ storage folder name\file name
such as
c:\users\Grover\documents\text files\sample.txt
Windows uses pointers to paths. TrueImage images the true path.
Thanks for your continued help with this problem. It's getting rather frustrating!
I'm not sure I understand what you're saying. The full path of the files I backed up this morning is: My Computer\D:\cDat\, including most of the subdirectories under cDat. For example, one file among many is D:\cDat\Help\Test.txt. I called the backup cDat. When I click on cDat in Acronis' list of backups, the file appears under the listing My computer\D:\cDat\Help\Test.txt. The only drive shown under "My computer" is D:, and the only directory under D: is cDat. This is as I would expect, since I backed up only the directory D:\cDat (and its subdirectories).
While there is a path My Computer\C:\Users\CHS in Windows Explorer, this is not what I backed up, so it neither appears, nor would I expect it to appear, in the Acronis listing. There is no file named Test.txt under ...Users\CHS.
I don't have a Files only backup nor Win 7, but in my testing of a Partition backup on Windox XP Pro, I was able to successfully click open on a text file and a pdf file and after a slight delay, it opened in the appropriated program and the backup and files had been created on another computer. Here is the procedure I used.
1. Right click inside the backup task which created the backup and choose RECOVER FILES.
2. Upper left corner, choose the Files and Folders column instead of Disk & Parttions.
3. Upper right corner, maximize screen size so bottom row of backup files list is visible.
4. Using the left pane (also expandable in width), browse to the specific folder of interest.
5. Fron inside right pane, either,
a. dbl click on selected file to view most recent version, or
b. right click on selected file and choose view versions (to review a different date)
Note: the listing of files along the bottom margin will automnatically open to the most recent file, if you need another date, then choose versions instead of select desired date. Click open. and the txt file opened after about 30 seconds--also click open on a pdf file and ite also opened after about 60 seconds.
I'm using the same procedure. If I do 5a, nothing happens (same if I right-click and choose "Open"). If I do 5b and choose Open, then I get either an error message in Japanese or one in English saying it can't find the file (described more fully in my post of 15:00 today). I've discovered no pattern as to whether I get a Japanese or an English message. The drive K:, where the backup is stored, is an internal hard drive that I've dedicated to backups. It's working fine.
If you are within your 30 days from purchase window, get help from Acronis by completing a support request.
Unfortunately it's been over 30 days. In fact, I *think* the procedures you and I have both described used to work ok, but I have no idea what should have caused then to no longer function. I wish the error code 0x006408CB+0x00640245+0x00640246+0x00640004+0x0000FFF0+0x80070057 they provide was more helpful!