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I don't know how to cancel this subscription or contact support

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We wanted the program to do something that it does not and I have been trying to cancel it for months. I have no idea how to stop the recurring charges. Can anyone help me? I don't want to pay for customer support. Thanks

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Use the chat support feature from the web site

http://www.acronis.com/support/contact-us.html

Hello joeeee and Pat,

Thank you for your posts and I appreciate your help Pat.

joeeee, I believe that you were able to get in touch with our Support team and should you need additional help with your case feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.