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I read it 6 times, still can't get it to work. TIH-2009

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Newbie here, first post as registered user. Configuration is IBM R51 Thinkpad with IDE 40GB HDD. External IDE 40GB HDD on USB adapter. Have not installed product. All I want to do is make a backup of OS (XP-PRO SP2) and restore to same size HDD for contingency purposes. Downloaded the latest TrueImage2009_s_en.iso from web site and burned new CD. Booted CD & loaded (selection 1) Acronis TI Home 2009. Backed up entire disk with 2 partitions and MBR. Validated backup .tib file. Restored 3 images in the following sequence 1-MBR, 2-System & 3-IBM Product Recovery just like XP's DM displayed them. Didn't see any error messages, LOG shows "SUCCEEDED". The source drive was a new 40GB IDE plugged into USB, the target drive was a new internal 40GB IDE in the boot position. Removed USB drive and CD after the restore and powered down. Power up shows splash screen and then;
"A Disk Read Error Occured"
press CTL ALT DEL to restart
Ran CHKDSK on both new 40GB drives via USB port before doing anything.
I've read most of Grover's posts and although some of the screens are different the overall process was pretty much the same. (Nice posts Grover). I looked for posts from veterans who might have traveled this road before me but didn't find any. So any help, suggestions, blessings or what ever is greatly appreciated.
Bob Helms

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Hello Bob,

Thank you for using Acronis True Image

Boot from Acronis bootable disc point to full disk image and choose to restore MBR only. If the issue still persists perform a reverse clone using the following KB article

A couple of things here.

1. Unless you really did want to restore the partitions separately then you only need to tick the disk 1 selection.

You might have inadvertently moved parts of the Product Recovery partition. If your R51 is similar to my X61 in layout and utilities, then there is also a Lenovo boot recovery manager, even if not used this might have an entry in the boot record of the drive which has been moved.

Having said that, after making a full disk image of my system, i then deleted the hidden partition and just repartitioned the internal drive.

Hi Dmitry,
Thanks for your reply.
I restored the MBR by itself, same result, "A Disk Read Error Has Occurred". I started the clone process but stopped short of 'proceed' as it appeared to me that the IBM_Service partition was not going to be transferred to the target drive. Did I miss something or is this normal? As for the Backup and Restore process not working do you have any ideas on how to proceed on finding a fix? My reason for acquiring Acronis TIH 2009 was so I can create an image / copy to fall back on if my system drive dies or becomes corrupted. I manually backup all my personal data. Thanks again.
Bob Helms

Hi bodgy,
Thanks for your reply.
My first attempt was to try and restore the whole disk, 1 tick on 1 disk. TIH did that but the result was the same as moving the partitions one at a time (which was my second attempt). As far as the IBM Product Recovery Partition, I've tried to leave it alone. I might need to build a set of recovery CD's in the event that I have to create an new XP-PRO system from scratch. So I'd like to have that partition on more than 1 drive in case my current drive dies on me (without a backup / clone). There-in lies a lot of the reason(s) for wanting the Acronis Back and Restore process to work. I currently have plenty of space so recovering the PR partition space isn't high on my priority list.
Bob Helms

Update here. I went back and payed closer attention to the clone process and I was wrong about it not picking up the IBM Recovery Partition. I ran the clone and it copied both the system and PR partitions plus the MBR. I saw no error indications and the 'completed' message was displayed.
I removed the source drive and CD. Powered down and back up.

Machine booted to splash screen and then went BLANK. All you see is the cursor in the upper left corner of the screen. I let it sit for over 5 minutes, nothing happened.

This machine is an IBM 1836H7U R51 Thinkpad (Circa 2004). It has a Fujitsu IDE 4200 RPM 40GB hard drive using BIOS location IDE HDD0. The new drive is a WDC 5400 RPM 40GB. When I look at the cloned drive using XP Disk Manager it has correct partitions in the correct order, it has 'F' as the drive letter and the primary partition is shown as 'active'. Anyone got any ideas as to what's going on here? Thanks.
Bob Helms

Does this drive have standard XP on it? By that I mean it's not a Media Player version.

It sounds as though the BIOS can't find the boot information or the boot paramrter block is not pointing to NTLDR.

The old drive isn't still connected via the USB at all?

I think 'F' being the drive letter might be a problem, my system has the C: drive labelled as SWPRELOAD, and the recovery partition was hidden.

In Windows disk manager which partition is marked as active? I take it you've attached the drive to another computer or using the old drive to check the contents of the new one.

Do you have an XP install DVD to hand or able to lay your hands on one?

Bob:

Does your ThinkPad have a BIOS setting to protect the pre-desktop area? An older ThinkPad of mine did; there were 3 settings for the IBM recovery partition - visible and reclaimable, normal, and protected. Check if this setting exists in your BIOS and especially if it is set to "protected". Try "normal" and then repeat the clone.

Your procedure in the first post sounds correct. The source disk should be in an external USB enclosure and the blank target disk should be installed in the ThinkPad.

(K0LO) No 'pre-desktop' settings (that I can find) in the BIOS. (brodgy)This is a XP-Pro system loaded by good ol IBM running at SP2 level. The OLD drive was disconnected when the machine powered down after the clone process. I see the 'F' drive ID when I look at the cloned drive plugged into a USB port while running under the old 'C' XP system using Disk Manager. The cloned partition containing XP shows as active. I don't have access to XP on DVD. Once again the source drive was attached via USB and removed before booting. The cloned drive was inside the Thinkpad located in BIOS location 'IDE HDD0'. This is the normal boot device / position.

I submitted a problem to Acronis support, maybe they have a bit of magic. I wouldn't think that I'm the first guy to tackle this task! Thanks for the replies.

Bob Helms

When you boot, do you get the option of changing the boot order at the BIOS splash screen?

Has the boot order perhaps changed in BIOS, by the new drive appearing under the 'exclude' option

bodgy
After the Splash screen the 'disk activity light' flickers, then the display shows a blinking cursor in the upper left corner. ANY key (except power) that gets depressed causes a beep. I checked BIOS while checking on K0LO's question about pre-desktop area options. As far as I can tell it's the same way it's always been, and that is USB Floppy, ATAPI CD0, Legacy Floppy, USB CD, and then IDE HDD0 which is where the Boot Drive is installed. Exclude list is IDE HDD2 & ATAPI CD1. Thanks.
Bob Helms

Bob:

Lenovo has a BIOS simulator for the R51 here. In looking it over, there is a setting for the IBM Predesktop area. It's under "Security". Please go back and take another look at this setting and make sure that it is set on "Normal" or "Disabled" when you perform the clone.

Otherwise, if that's not it then something is preventing the boot code from being written correctly to the first sector on the disk. In your post #3 you mentioned an error message that you got when trying to restore the MBR to your disk. Perhaps the first sector on the disk is bad?? A chkdsk would not have tested this part of the disk. To rule this out, see if Western Digital has downloadable diagnostic software for their disks and run a thorough surface scan of the disk.

K0LO, Thanks for the tip on where the 'pre-desktop' setting is located. I looked, it's set to 'normal'. The "disk error" I mentioned previously is what happens when booting after a disk restore process, not during the disk restore process (see the original post). Anyhow back to the Cloning. I did another clone with another NEW drive that has been through the CHKDSK process. I got the same error, blinking cursor upper left corner of the display, and a frozen machine. I doubt that 2 hard drives are defective at track 0. I guess I don't understand what's so difficult about copying data from one disk to another. This machine and it's technology is 5 years old. Surely ATI is capable cloning this machine's hard drive. I have not heard back from support yet, other than "we got you email" response. It's beginning to look like I need to investigate other cloning solutions. This effort has turned into a PITA. Thanks again for your help.
Bob Helms

Bob:

From your descriptions it sounds like you're doing this correctly. I don't yet understand what's going wrong. Do you have a disk editor? For example, Acronis Disk Director?

First let me thank everyone who tried to help me with ATI 2009. This is really sad because Acronis products came highly recommended. But here are the facts. The TI 2009 product can not or will not backup and restore or clone my IBM R51 Windows XP-Pro SP2 hard drive. I requested help over a week ago from Acronis tech support and other than the initial problem acknowledgment I've heard nothing. Because I had nothing to lose I downloaded a 'freeware' disk copy application. It worked without any problems and I didn't have to have the target drive in the boot location when the copy was performed. Live and learn.