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IMAGE RESTORE FROM EXTERNAL USB DRIVE. NOTHING HAAPPENS AFTER MANDATORY REBOOT. WINDOWS 8.1

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I am badly effected by computer problems and wanted to restore from an image from external usb drive. Recovery process started and asked for reboot which was done. After reboot I had to log into my computer as usual and after that desktop appeared but Acronis did not restart recovery process.
Previously I had Acronis TIH 2013 with the same problem so I rushed to buy ATIH 2014 which did not cure the problem resulting waste of money.
I tried to contact Acronis but failed as they wanted error code as there was none that appeared.
Microsoft program compatibility trouble shooter recorded that TIH 2014 was not compatible with windows 8.1
I am asking for money back .
Any help please in resolving the issue.. Thanks

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Do not restore disks or partitions from within Windows. Boot from the ATI bootable Rescue Media and attempt the restore.