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Installation fails with erreur code 1603

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Hello,

I try to reinstall ACRONIS backup 2014 on Win 7 32 bits after tried to install the Western Digital HD free licence 16.0.0.5962 true image 2013. The install fail with erreur code 1603... I rebooted and tried again but it's still not working! I need a DEINSTALLER / CLEANER tool for removing all the registry / drivers / OEMxx files and so on that this product left behind it. THIS IS WORST THAN A ROOTKIT.

- I need an ACRONIS Backup 2014 CLEANER

I had already this kind of issues after trying to install TrueImage / Seagate DiskWizard (all installations failed) and finally ACRONIS full version (this one failed too) on a other PC running win Xp pro sp3. I NEVER succeed to boot it again!!! - BSOD 0x7B - and after fews days trying to remove manually drivers, OEM... and to clean registry offline from a few live CDs (nothing succeeded) and finally "repair" windows from my legacy Windows CD and get an other kind of BSOD STOP... finally it came back to 0x7B. I follow KB307545 from MS but it was too late. My only way is to reinstall windows from scratch! Thank you ACRONIS!!!

- I need a tool to clean up an OFFLINE Win xp from your products residues?

I work in IT for years and I never ever seen a so poor designed product.

Regards,
G.Ballet
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Here is the end of the log of the failed installation on Win 7.
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MSI (s) (90:F8) [18:02:20:546]: Note: 1: 1708
MSI (s) (90:F8) [18:02:20:546]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (90:F8) [18:02:20:546]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (90:F8) [18:02:20:546]: Produit : Acronis True Image 2014 -- L’installation a échoué.

MSI (s) (90:F8) [18:02:20:546]: Windows Installer a installé le produit. Nom du produit : Acronis True Image 2014. Version du produit : 17.0.6673. Langue du produit : 1036. Fabricant : Acronis. Réussite de l’installation ou état d’erreur : 1603.

MSI (s) (90:F8) [18:02:20:982]: Deferring clean up of packages/files, if any exist
MSI (s) (90:F8) [18:02:20:982]: MainEngineThread is returning 1603
MSI (s) (90:E4) [18:02:20:982]: No System Restore sequence number for this installation.
=== Fin de l’écriture dans le journal : 09/05/2014 18:02:20 ===
MSI (s) (90:E4) [18:02:20:982]: User policy value 'DisableRollback' is 0
MSI (s) (90:E4) [18:02:20:982]: Machine policy value 'DisableRollback' is 0
MSI (s) (90:E4) [18:02:20:982]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (90:E4) [18:02:20:982]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (90:E4) [18:02:20:982]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (90:E4) [18:02:20:982]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (90:E4) [18:02:20:982]: Restoring environment variables
MSI (s) (90:E4) [18:02:20:998]: Destroying RemoteAPI object.
MSI (s) (90:A4) [18:02:20:998]: Custom Action Manager thread ending.
MSI (c) (9C:14) [18:02:20:998]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (9C:14) [18:02:21:014]: MainEngineThread is returning 1603
=== Verbose logging stopped: 09/05/2014 18:02:21 ===

0 Users found this helpful

Here is a link to the True Image Home Clean Up Utility, not sure if it is what you are looking for:

https://kb.acronis.com/content/34876

Thank you for the link. I'm not sure that I can run it and succeed on a offline HD...
bty thank you for your help.

Regard,
Guillaume