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Installation True Image 2013 together with Plus Pack

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I got a family pack for True Image 2013 and Plus-Pack. Together with it I got the information to use for installation only the backup-disc because otherwise there are difficulties in using the product.#
I did so but after starting the program there was only the message "Please wait". After 20 minutes I cancelled the program and deinstalled the Plus-Pack. True Image alone works fine.

Was mich dabei stört ist außer der Tatsache, dass das Plus-Pack Paket offensichtlich nicht funktioniert, die Überlegung, dass ein derart sensibles Programm, das zur Imagesicherung 100%ig verläßlich sein sollte, dies offensichtlich nicht ist.
Was soll ich also tun, damit beide Programme 100%ig verläßlich zusammenarbeiten?

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Erich,

I'm not quite clear, were you able to install the Plus Pack OK?

Did you buy a packaged products that came with a CD or did you make the recovery CD your self?

Are you getting this message in Windows or when using the recovery CD?

What are you trying to do when the message appears?

It seems I have a similar problem as Erich. Downloaded Family Pack of TI 2013 installed on PC1, configured W7 and installed a lot of SW. Then tried to transfer to PC2 (W7) with "Universal Restore".
Booted from USB- and CD-recovery medium several times (downloaded and self created version). But during recovery method there was never a possibilty to "Universal Restore". It was quite missing.
It seems "Universal Restore" does not work at all with W7.
Another attempt with W-XP worked fine !
What can I do or who can help ?
Regards Heidi

Heidi,

Did you purchase the optional Plus Pack for 2013?

James F,
yes, of course and it is installed. Also I told you, that all works fine if I use it with Win-XP

Heidi,

Sorry to have asked a question that you had already answered. I guess I didn't read the entire post.

This http://kb.acronis.com/content/1823 is a link to the issue you are seeing. It does not reference 2013, but probably still pertains.

I have used 2013 and Universal Restore with Windows 7 many times. I have seen the issue with UR not being available during restore, but was caused by me not having created a full disk backup of the Windows 7 system including all of the necessary partitions (I did not backup the hidden System Reserved partition, only the "C" drive). A new backup of the disk and the subsequent restore allowed me to use UR without issues.

Be sure that you have included all the partitions from the Windows 7 installation (not just the "C" drive) in your backup, and then try the restore again to see if UR is available.

James

Hey James,
thank you for the quick answer. I found following facts: W7 is installed on Drive C: but .... the boot record (Reserved Partition) seems to be on drive D:.
During installation of W7 I was not aware, that drive D: is a primary and active drive, C: is primary only.
Probably this is the cause of my trouble ?
And if yes, does anybody know how to repair or transfer the "Reserved Partition" form D: to C: without reinstalling W7 and all the application-SW.
Regards
Heidi

Yes, this is probably the issue with UR. Since you have restored a drive image with a partition that is not Active, Acronis doesn't think the OS is present on the restored drive, so does not offer UR.

This can be corrected without a new install.

Is the "D" drive a separate physical disk from the "C" drive?

Can you post a screen capture of your Windows Disk Management layout?

Drive is not a physical disk.
Structure is: drive 0: Partitions C: D: E: (all primary)
drive 1: Partitions F: G: H: (F: primary, G: H: logical)
Details see screen capture.

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115858-104581.gif 164.91 KB

Which drive letter contains the Windows folder?

Heidi,

If you disconnect the drive connected to IDE 0 (F,G,H partitions), does your system still boot okay?

James,
yes, it does

I disabled the IDE-drives in BIOS and the system booted quite normal.

Above you said that the "Boot"-records and the "reserved Partition" may be transfered from D to C.
If it's possible please tell me the procedure.
I feel we are now in some details. ( Drive x y a.s.o.) But I am interested in the overall view to solve my problem.
I hope you understand me.
Regards Heidi