Installing 2012 HELP!!
I upgraded to 2012 from 2011 that is where my problem started. I uninstalled 2011, rebooted the PC and ran the installer. When it get near the end of the installation it does a rollback and I get a error that the setup failed and generated a log.
I download the True image cleanup tool for 2011 and ran that Utility. Rebooted the PC and tried again with the same problem. I am running Windows 7 64bit.
Thanks
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Pat, Dale seems to have the same problem I posted about the MSI failure in MVP.
MSI (s) (1C:C8) [16:34:56:082]: Package to be registered: 'AcronisTrueImage.msi'
MSI (s) (1C:C8) [16:34:56:083]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (1C:C8) [16:34:56:084]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (1C:C8) [16:34:56:084]: Machine policy value 'DisableMsi' is 0 MSI (s) (1C:C8) [16:34:56:084]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (1C:C8) [16:34:56:084]: User policy value 'AlwaysInstallElevated' is 0
What puzzled me apart from that entry is why in each case I've seen the installer seems to change serial numbers.
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I have his same issue. I installed 2012 upgrade today. I did not have an older version installed on this pc (win7 64, but was licensed to use both. home 2009 and 2010. It only took the 2009 key as the old key. It rolledback and got a fatal error near the end of the install. An MSI log file was created.
My virus protection and firewall was off at the time. I rebooted and tried again. Same result
I am going to request a refund immediately on Monday if this is not resolved. Products should install cleanly. This has been one of my sore spots with Acronis all along. I love the product, but It is never a joy to get it running, at least in my experience.
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Just to make sure, you might check this.
Right click on the install file and look at the properties to see if the file needs to be "unblocked". If yes, double click on the unblock button and it should disappear. This unblock item could cause a failure--mostly due to lack of authority issue.
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