Issues with ATIHPP 2012 Universal Restore

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First, some unfinished business – I guess I didn’t respond to Scott Hieber and GroverH in a timely manner on forum 26368 – This was because I was hospitalized for a time – I would like you to revue my responses at the end of that forum if you have the time – I did try to answer all your suggestions –

Now to the reason for this post – Since last year I have been in contact with Acronis support – This started with a chat with a person named Bishwajit Choudhary , emails from Tulsa Saha and also Aliya Rakimgulova in Acronis management – She assigned a senior tech named Deepak Kaul to help me with my issues – It seems I should have purchased ATIH 2012 but instead bought ADD11 Home – This is very long and involved including two more techs, Pankaj Parmar and Nakul Bhoj, the last who provided a copy of PP free since I had already invested over $100 and needed the Plus Pack to do the job. (they said). This resulted in a contact from Ed Banack, Chief Customer Officer, and since I figured all was well thanked him and Acronis for their support (This in Jan)

The project is to migrate my W XP Home to my W 7 Home Premium x64 AO722 –BZ454 netbook in a dual boot system – There is much info on this but the bottom line is Universal Restore will not install the proper ACHI storage drivers provided by AMD for W XP x86 – Believe me, I have tried every method (bkup on USB, on NAS, etc) –

I get three error msgs at the end of the Recovery as follows –

It wants the following drivers :
PCI\VEN_1002&DEV_4391&SUBSYS_05981025&REV_00 for Microsoft Windows XP Home Edition.

This is repeated two more times for DEV_4396 an DEV_4397.

I thought I had seen this before in System Information for the W7 on this netbook – They are under Storage > IDE for 4391 and the USB tab for 4396 and 4397 shown as PNP drivers – According to the Acronis documentation I read, they don’t use PNP drivers in UR – Go figure

Also, I found a lot of other Acronis forum posts about ATIHPP 2012 – It seems the 2011 version UR works but 2012 doesn’t – Also, you have a very difficult time getting it off you machine (see Forum 27907 and the info from Richard Virtue) also the errors in Forum 28992 look a lot like mine (Classpnp.sys issue) This error info is normally in the .inf file under ‘manufacturer’ from what I’ve read – So I don’t get it—

Any help appreciated,
Papa John

Gio, 04/19/2012 - 22:24
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Hello Papa John,

Thank you very much for your post. I am very sorry about the recovery issue that you experienced.

During recovery with Acronis True Image 2012 Home Universal Restore our software can prompt for mass storage drivers if they were not specified before the recovery started. We have a short tutorial in this Knowledge Base article if you need additional help with that.

If you are certain that the drivers are correct then it is possible there is an issue with Acronis Universal Restore, in such situations we recommend to contact our Support team for additional investigation. Since this is a recovery issue we do not charge for support. Please include this report from the bootable media.

The issue with the error from Forum post 28992 has not been resolved because the user decided not to investigate this issue further.

To completely uninstall our software you can use our clean-up utility and get assistance from our Support team if you would like to uninstall it manually.

Please let me know if you need additional help.

Thank you.

Mer, 04/25/2012 - 09:02
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