Lost Password
Hi,
I have upgraded from Acronis True Image 10 Home to Acronis True Image 2009.
I have tried to use Acronis One-Click Protection on 2009 but it asks me to "Rune scheduled task with credentials:" and to enter my User Name (which it fills in or appears to fill in) and the my password, which it doesn't fill in.
I normally keep a record of all passwords I use in a Password Safe, but do not have a record for Acronis True Image.
It does not accept the combinations that I usually use for non-banking passwords, and says "The login information is not correct. Are you sure you want to continue?"
I say "No" and am stuck. Is there anyway I can either discover the missing login name and password, or reset the same?
Thanks
David
Hello David,
Thank you for using Acronis Products
1) The program requires Windows authorization for a scheduled task execution. That is why you should enter your account name and password both to let Acronis True Image Home 2009 log in Windows with Administrator's rights and execute a scheduled task. The user name should be specified in the form of SERVER\USER or DOMAIN\USER.
2) Try to create a new account with administrator rights (Start -> Settings -> Control Panel -> User Account), then login under this account and use login and password of the account to schedule task in Acronis True Image.
I have the same problem as David as ATI does not accept the password I entered in intial set-up of Acronis One-click Backup. Noting Dmitry's point, what should I do as I have never bothered to set up a password in Windows for User Accounts?
Hello Derek,
I understand the question and will do everything possible from my side to give you a clear explanation.
Make sure the user, under which you trying to run the scheduled task, is a member of the Administrators group:
- Click Start ->Run;
- Type in compmgmt.msc and hit Enter;
- In the Computer Management window click Local Users and Groups -> Users;
- Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
- If the user account is not a member of the Administrators group, add the account to the group:
- On the Member Of tab, click Add;
- In the Select Groups window type in Administrators;
- Click Check Names;
- Click OK.
If the issue persists I may recommend you the following workaround to the issue. Create a new account with administrator rights and use it’s login and password to schedule the task or execute one-click protection under your current account.
Let me know if you need further assistance.
Thank you.