Microsoft products say 'Activation required' while Acronis is performing disk backup

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Hi all,

I'm a long time user of Acronis True Image Home. After I upgraded to 2012, however, I started getting a certain issue.

Every time Acronis starts a scheduled dick image backup (OS disk or otherwise) Windows says its an unregistered product and asks to register it. Once Acronis finishes the backup and i restart, everything is back to normal.

Similar thing happens to all Office 2010 Pro products that I use. While Acronis is running (ie backing up a disk image) I cant open any Office program without it saying 'Microsoft Office Pro 2010 cannot verify the license for this product, You should repair the Office program using Control Panel'. When I click OK, the Office application closes.

That basically means I'm locked out of using Office hours at times while Acronis is using the disks which is a major hit on productivity for me. Everything else works perfectly, just Microsoft licensing is playing up.

I hope you can provide me with a solution.

Kind regards,

Indrek

Dom, 06/03/2012 - 02:30
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Greetings Inderek,

Sorry to here about your problems.

I haven't seen any reports of this type of issue on the forums.  You are using the terms registration and activation at the same time.  They are different.  Are you being prompted for registration or activation?  There are no known issues with Acronis products and Microsoft Product Activation which I am aware of.   

What are typical causes for MS product activation to trigger incorrectly:

-Incomplete upgrade from trial version

-incomplete or unsuccessful activation

-Anti-virus or internet security software

-Restoring your windows install to different/disimilar hardware

-3 or more changes to system hardware within a 120 day period

-Attempting to install or run software under a user acct with limited permissions

-Attempting to install OEM versions of MS products on multiple systems or multiple times on the same hardware

-Booting from a "cloned" system drive without copying the Disk Signature (often correctable if selected)

Office can be repaired using Add/Remove Programs (XP) or Product and Features (win7) select Change and you should be prompted to input the product key and complete activation. I suggest you look deeper at your system. The Event Viewer and the environment. I truly believe any activation issue you are having with windows or office is a coincidence in relation to Acronis and is in fact indicative of a different issue related to your OS installation or environment.

If you'd like to tell us more about your system hardware, OS, environment , version/build of True Image, someone might be able to help you determine why these prompts are appearing. An Acronis System Report might be helpful, but will not likely contain information related to the behaviors you are experiencing.  

Support For MS Product Activation Problems

Lun, 06/04/2012 - 16:36
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Probably the oldest report of this kind is http://forum.acronis.com/forum/6850
Whilst for Windows itself the 'not genuine' problem may be considered minor - it won't download updates right now but will after the cloning is over - problem with Office 2010 sees to be major.

Dom, 06/03/2012 - 21:07
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Thanks dev-anaon... added this scenario to the list.

Lun, 06/04/2012 - 16:30
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.